March 2024 by Patrick Braum
I buy all my TV and audio gear from Richer Sounds. My tv recently died (bought in 2019) which was the first (of many bought though them) to have an issue. I called the help line and had an engineer on site within a few days and the tv was repaired there and then. Excellent service, just like I get every time I visit the stores.
February 2024 by Sonia Hughes
Very knowledgeable staff, good prices, excellent service
February 2024 by Andrew Carde
Customer service is second to none, guy who severed me was helpful and very professional, he even carried the TV I had just bought to my car for me. Couldn?t recommend them enough.
February 2024 by debra kurs
Great customer service by Chris, who went that extra mile to ensure the delivery of a large TV was delivered with care and speed. Also some great bargains in the sale .
January 2024 by Darren Powell
Knowledgeable and friendly staff: always give advice and bespoke support tailored to the customers's needs.. Thanks for the superb after sales service Diego! (Branch manager, Liverpool).
January 2024 by Marina
Great staff quality goods reasonable prices
January 2024 by alan johnson
Brilliant staff
January 2024 by Mark Donkin
I have been buying my TVs and AV equipment from Richer Sounds Liverpool since 2014, and I am pleased to say that my recent purchase has reaffirmed my loyalty to this store. The staff are always friendly and knowledgeable. In fact, they went above and beyond to help me find a specific model of TV with a certain year/month build date. They even took pictures of the labels on the boxes to ensure that I got the right one. Thanks to them, I was able to identify a Gen2 panel for my Samsung S90C.I had to use the warranty for a previous purchase, and I was impressed with how smoothly it went. This new TV comes with a 6-year warranty, which gives me peace of mind.What's more, they priced matched another competing AV specialist and even beat it by £20. This level of customer service is why I give them a 10/10 rating, as usual.
January 2024 by James Watson
Excellent place to shop. Guys there so helpful.
December 2023 by Phil Sharp
Staff are friendly, knowledgeable & efficient, what more could I ask for.??
December 2023 by Peter Mcgowan
Was looking a for record player and speakers. Customer Service was excellent, spoke about different players and speaker's pros and cons. Came away with what we had gone in for. Set it up and really happy with the advice given ?
November 2023 by 2fallguy
Shopped at Richers at their present and previous location. Over the years I have encountered good &.bad attitude but never ugly. There is not much competition unlike Manchester where there are many Hi-Fi dealers. Will be phoning them tomorrow re. the Focal Bathys HPs that are on sale.
November 2023 by alan neild
A big thanks to Justin for helping me integrate my Sonos and non- Sonos systems. Using an Era100 plus the new Sonos Combo Adapter (dongle) I now have my Denon DP300 turntable and RCD M40DAB CD Receiver working a dream with the added bonus of TuneIn from my Apple phone! I can now play my vinyl and CDs in every room. This new system has replaced my original Sonos Connect and Sonos 3 which are going to a new home so my daughter can get into the pleasure of building her own record/vinyl collection. The guys at Richer Sounds are fantastic and thanks Justin.
August 2023 by Marcin Opala
The best place to buy TV and any audio video stuff. Staff is very helpful and friendly.
August 2023 by Jim Hart
Love Richer Sounds, always have a deal, and staff willing to help and go the extra mile.Bought 2 TV's at excellent prices with prompt delivery
