January 2024 by Cal Trask
I can totally relate to some of these reviews, it does have a really unwelcoming atmosphere, they suspect you as a potential thief as soon as you walk in. Shocking customer service. And the manager I dealt with was like Annie Wilkes from the movie Misery. Unstable women shouldn?t be in such a position.
December 2023 by waynekitesurfer1
Dissapointing service, from a Weedy Gollum like character , stern faced and miserable, seemingly in the wrong job.
September 2023 by Marta da
Shop itself it is ok, good prices, lots of clothes and shoes in good prices, but vibe in this shop is weird.Staff treat everyone as potential thief which I understand but walking around the shop looking for my every move and asking if I have hangers is totally weird (I had to walk around looking for those hangers as the lady told me I cant leave them and I need to find them is super unprofessional). I literally wanted just leave all my shopping and leave although thanks for this experience as I felt like back home in Poland ? Where customer service is almost on the same low level.I have spent way over £200 and still felt weirdly watched.Creepy.The question is- does company charging employees for stolen equipment or clothes?
September 2023 by mat ryan
Cool shop for outdoor gear, cheap too.
July 2023 by Barbara Walton
Been to regatta a few times find they have more choice than go outdoors purchased a lovely fleece thanks also don't know why people complain all the time if theservice leave and stop moaning lifes to short
February 2023 by Megan Schofield
Terrible customer service.. I think a monkey would provide better service than the woman in there
February 2023 by Emma Allmark
Purchased a lot of stuff at Xmas been waiting now since13th Jan on refund and still nothing
January 2023 by michael hodgson
Always a nice visit and some good bargains to be had with a good range of outdoor stock available
November 2022 by Jane Anderson
I was browsing women's and children's clothes at the Liverpool Shopping Park branch this morning. I asked to try on a jacket in the changing room. I was denied and told this was against the policy. It does not go down very well being treated as a potential thief; especially when I have bought many items at this store over time. I'll not be shopping there again.
November 2021 by Micki Wez
Great store, plenty of choice helpful friendly staff.
November 2021 by Anthony Brennan
Great place. Keeps me kitted out for all year round
November 2021 by Barry Foster
Served by Craig, very helpful. Returning online item, too small. Unable to fulfil replacement, new size req' will try online.
November 2021 by Jon Pearson
Lovely staff, always helpful and friendly. Always really good offers on. Would recommend
November 2021 by Carol Tinman
lovely helpful staff very friendly great experience happy to go back
November 2021 by Paula Wilding
Fantastic shopping experience in store today, the staff and Manager were really helpful with price matching to their website and making sure we could get the best price for our shopping. The manager also advised that we were missing out on a 3 for 2 offer so we could pick another item. Overall really great prices for outdoor gear and a great selection in store.
