September 2023 by Peter Kelly
Absolute disgrace of customer service. I only want to go to àn open branch to discuss a matter. Can I find one? I think you know the answer. Why should Natwest try to solve an RBS issue?
April 2023 by Jimmy Routledge
RBS should be ashamed of how they have treated their staff and their customers. There is no branch in Liverpool and perhaps even Merseyside. If the app worked that might help. Try and upload a check, even if the image has been captured.
January 2022 by Aaron Ramsey
Closed at 13:50, website said 14:00.
December 2021 by Tom Miller
Only RBS in Liverpool closed on a Tuesday lunchtime, online says open till 4.30. No way of deposting cash into my bank. Terrible.
July 2021 by David Jones
Went to this bank today advertised on website to be open till 4.30pm on arrival at 2.45pm was completely shut with a note on the door saying they decided to shut at 2pm today which was not updated to your website totally unacceptable wont most of your branches have closed down and those few that have remained open offer no help to there customers
August 2019 by Mark Fethney
Really helpful staff, as the bank wasn't busy Claire took the time to show me all the features of their app. Couldn't ask for better service 5 stars ð??
March 2019 by Hannah D'Agrosa
Some staff great, but the person who dealt with my card getting swallowed initially was horrendous. She's really screwed up my account, sending my new card and pin to different places but the staff the next time didn't seem bothered that it was a member of their staff's fault. 2 weeks later, still no working bank card.
March 2019 by jambojones123 .
Chronically understaffed and poorly managed, expect to wait "AT LEAST" 30 mins to see a cashier, to wait is a lot longer of a Friday
February 2017 by James Candlish
Kind and helpful staff
October 2016 by james richards
Found it despite others saying it doesn't exist
April 2016 by Jean Price
I think all RBS branches including the Dale Street Branch have closed down. I have been ringing both numbers for half an hour at least and NO ANSWER FROM EITHER BRANCH.
What am I expected to do.
January 2013 by Jamie McKittrick
I once lugged six heavy bags of coins to this bank, It was 4.43pm. They wouldn't let me in and I had to take the bags back home. Compassionless.
