March 2024 by Felicity Hewitt-Dutton
Stayed here recently for a wedding, the room was clean and shower was definitely more powerful than the average hotel room.More importantly they have excellent customer service, I accidentally left behind one of my airpods in my room, and they located it and sent it back to me ASAP. Thank you Paige and the rest of the team for your help, really appreciate it :)
March 2024 by Craig Sergeant
On arrival looks nice. I usually stay here but no more. The rooms are a mixture some tiny ones where just get a bed in there. Showers have always been poor. Don't expect top service with a smile at the restaurant, If you don't eat pork little tip you might get shouted at and explain why. The breakfast was very poor waited a while. The place can do with a good clean carpets, walls furniture getting tried and dated. Some staff could do with customer training. And if you got a complaint wouldn't waste your time just stay else where.Rooms: Mix and match some rooms great and some are very small just like a box roomFood & drinks: Not worth the money, staff are not friendly. Cooked Breakfasts are cold
March 2024 by Tom Carter (RaptorOn2Wheels)
Very friendly staff, rooms were spotless!
March 2024 by Jack Ellacott
A very good hotel. Lovely staff and service with a restaurant twinned in.Near the M62 so you can travel in multiple directions as well as Roby Train Station nearby. Great for a weekend to explore Liverpool or for staying ready for a Football Game.(Ask for Room 52 known as Derby Lodge - Biggest room in whole hotel).Rooms: I went into the Derby Lodge which is the biggest room in the Hotel.Ask when Booking.Food & drinks: Restaurant and Bar next door to the hotel. Breakfast in the morning with a range of cooked and Continental.
February 2024 by Matthew Crowther
We stayed at this Premier Inn in January 2024. During the course of the night there was an increasingly bad smell of sewage coming from the bathroom. This peaked at around 5am, when the smell was terrible. Running the tap and flushing the toilet did nothing to help. It finally subsided at around 7am when others started using showers and toilets etc.The issue meant a terrible night's sleep for us. We therefore tried to claim on the Good Night Guarantee. After taking weeks to respond, they finally rejected our claim on the technicality that we didn't notify them at the time. They clearly were expecting us to pack our things up and move to another room at 5am, something that would have meant there was no chance of getting back to sleep at all.A really disappointing stay and a really terrible handling of our complaint. The Good Night Guarantee which is presented as an easy customer friendly policy is not worth the paper it's written on.
February 2024 by Ian Bishop
Loved my stay here, staff were helpful and friendly. The room was clean and spotless. Free car parking and very close to Roby station convenient for trips into Liverpool lime street. Great town centre..will use again in summer.
February 2024 by jason jones
Best Premier hotel I've stayed in for ages.Staff are amazing ? ?
February 2024 by Alan Owens
Very helpful staff and reception no problem an issue, only too Happy to please ,we'll worth visit would recommend as venue.Rooms: Clean comfyFood & drinks: Good choice of a good standard ,excellent breakfast
January 2024 by Eileen Johnston
Diverted to Liverpool airport due to bad weather in Scotland. Company arranged Accomodation here. We arrived shortly before midnight and received the warmest welcome. Staff lovely and helpful. Comfortable bed. Good shower and tasty breakfast?.what more do you need. Thank
January 2024 by Iain Copeland
Been here loads of times to visit family locally.Hotel is ideally placed for us.Gets busy fron time to time (especially in beer garden when the sun is out), but thata because its got great facilites, staff and good food.
January 2024 by Stan Wears
Food & drinks: Service very poor.
January 2024 by Becka Eliza
Pleasant staff, clean room quiet hotel exactly what I was looking for. Can't fault it.
December 2023 by Peter Wallace
Rooms are a bit tired, could be doing with a bit of TLC!!!!!
December 2023 by lynn curwen
Had a lovely
December 2023 by Brenda Reid
Not stayed here yet, soon though, had lunch food excellent everyone enjoyed there meals.
