March 2024 by jeff smith
Absolutely first-class customer service from Zoe, her level of professionalism and expertise demonstrated, she went above and beyond to ensure my satisfaction in supplying me with a new Silk hearing aid, I can confidently say that they have earned my recommendation. Furthermore, I found her incredibly helpful and she answered all my questions promptly, the product exceeded my expectations, and the overall experience was outstanding. I highly recommend them to anyone looking for quality products and excellent service. Thank You.
March 2024 by Stephen Jones
Fabulous! I cannot recommend or praise Pocket Hearing enough. I have received expert, friendly & proffesional service from audiologist Zoe, for whom nothing is too much trouble. My Signia Silk hearing aids work perfectly & are far superior to my previous very expensive hearing aids while costing much less.If you are worried about buying hearing aids on line from Pocket Hearing; don't be! I have received much better service & a better product than I did from a high street business.I don't know how Pocket Hearing manage to do this but I am very glad they do. I will use them for all my hearing needs in the future. Thank you Zoe & Pocket Hearing.
March 2024 by Hugo Chandor
Customer service: I had long ago come to the conclusion that what once made Britain 'Great' had become a thing of the past ... and then I stumbled across Pocket Hearing and Zoe.Astounding in every way. The entire procedure, from testing my hearing and a lengthy initial consultation to delivering my new and incredibly good hearing aids was seamless and a pleasure.If you have found Pocket Hearing online, as I did, and have any reservations about contacting them, I urge you to pick up the phone and start the process. I have no doubt that you too will be both impressed, delighted with your decision.
March 2024 by Robert Robertson
Great service, great product, great price!Zoe provided fast, efficient and friendly service in supplying me with new Silk hearing aids and I am very pleased with them, especially when listening to music that now has a new dimension. Internet and mobile phone technology allowed the aids to be remotely programmed, adjusting the programming to suit my needs. I wanted small in the canal aids that I could adjust using my phone, depending on the environment at the time - the Signia app allows volume and tone to be easily adjusted, which is very useful. The soft silicone sleeves on the aids make them comfortable for me to wear. A great way to purchase new hearing aids!
January 2024 by john mckell
Fantastic service, from initial purchase to receiving my new hearing aids.
January 2024 by Tim Wilcox
I needed to replace my hearing aids bought from a high street chain. I found pocket hearing on line and was a little sceptical but decided to give them a try. I have to say it is (one of) the best decision I have ever made. The only delay was in booking the initial appointment - but it was over the Christmas period. After that it all went smoothly. My audiologist is/was Zoe and she was very helpful and friendly. I definitely recommend them.
January 2024 by Jordan
Wonderful experience! I?m not a typical case as I still have one normal hearing ear. My other ear had a cholesteatoma a few years back (skin cyst within the middle ear) unfortunately, I lost some of my hearing bones due to the disease eroding them. Which has caused a conductive hearing loss ever since. I was offered ossicular chain reconstruction but didn?t want to go through another operation etc, so in the end I just got a NHS bte aid, which I never really got along with / liked wearing. I?ve been really missing stereo sound since having mono for so long. So upon researching I stumbled across pocket hearing. They had what I wanted which is not offered on the NHS, totally discreet hearing aid that works with headphones. The whole process has been so easy any questions/concerns are responded to swiftly. My hearing aid arrived the next day just before Xmas. I put it in; I was amazed stereo hearing after 7 years! I?m getting a vented sleeve sent out just for some additional fine tuning. Thank you Zoe & team for giving me my stereo hearing back! I must add what a great price I paid! Private healthcare doesn?t always mean expensive.
December 2023 by Don Phillips
I have been absolutely delighted with my purchase from Pocket Hearing. Initially i was rather concerned about using the online hearing test no need for this as the whole process was so easy. In fact from beginning to end the setup worked perfectly. I was dealt with in such a patient, ,professional manner by my audiologist Zoe and the advice to get the best from my aids was so easy to follow and implement. I have been impressed with Pocket Hearing and have hearing aids, in my experience, of at least half the price of those on the high street.Pocket Hearing have my full recommendation.
December 2023 by Stella Smith
Absolutely amazing care and service. The advice I was given was brilliant and I am finding my new hearing aids set up just how I need them.I would highly recommend Pocket Hearing and will definitely use for all my audiology needs.
November 2023 by Keith Wooller
Having been a little sceptical about ordering hearing aids on line. I should have ordered months ago Pocket Hearing must be the best out there from initial order , phone call to check audiogram receiving aids pretty much the next day, follow up calls to fine tune discuss progress and advise, I could not fault, so anyone reading this and in need of clearer hearing aid assistanceDon?t hesitate contact Pocket hearing. The ITC silk are great comfortable and easy to useZoe thanks once again I can hear conversations clearer and as I used to , So a big thanks to you and Pocket Hearing.
November 2023 by Margaret OHara
From my initial hearing test to having the courtesy phone call to make sure I was pleased with product has been so professional.My telephone conversation with Zoe, was relaxed as she was so patient with me. Hearing aids were delivered the next day and after watching the informative videos about ?how to?, I was able to wear aid straight away. It was like a light bulb moment, speech was crystal clear and as I played about on the app with the different programmes, I realised how much I had missed out on. I went outside and wondered what the noise was and realised I could hear the birds singing! The aids are so comfortable to wear that I don?t need to remove them during the day. National Health ones made my ears itch and sore. The price was amazing and is affordable. This was really a life changing event, thank you.Can thoroughly recommend this company.
November 2023 by Colin Jarvis
Great service from ordering through to delivery and setup. The aids arrived fully programmed and were set up so well they didn?t need any tweaking in the post purchase consultations. Thanks very much Zoe for your expertise and service.
October 2023 by Roger Cooper
Pocket hearing made the procurement of my new hearing aids so simple, the consultation process, fitting and set was excellent and easy to follow, Zoe was so knowledgeable and fully understood my needs, very happy with the excellent service and product, I was quoted 4 x the price elsewhere, I will always use pocket hearing in the future and have recommended to friends. 5 star service for sure.
October 2023 by Joe Fitzgerald
Thoroughly recommend Pocket Hearing, excellent pre & after sales service, any problems are dealt with quickly, efficiently and in a friendly manner. Half the price at least of the high street. Personal responses from Zoe. Five Stars!
October 2023 by David West
I have just received my sígnia vented sleeves and I am very impressed by the quick delivery. Will definitely use Pocket Hearing again. Excellent customer service.
