March 2024 by Edward Lynch
Similar to other reviews. Driver DID NOT ATTEMPT delivery.Trying to run a business here and Parcelforce are messing us around. Honestly so so bad.Zero stars
February 2024 by Ionut Badescu
As per other reviews, tracking says attempted delivery, when in fact the drivers couldn?t be bothered to come to the address. The tracking of the drivers was 5-10 miles away before the tracking disappeared. Our CCTV shows that no delivery driver has been to our house. Lazy drivers. Awful service.
February 2024 by Cliff Partington
Guy on the desk was very helpfull
January 2024 by Moby Marlowe
Parcelforce has delivered my parcels to the wrong address on three separate occasions. Each time, my post has been sent to different random houses, blocks away from my address (not even the same street or house number). I have not been able to recover my packages and have wasted money paying hefty tax and postage.My apartment is clearly marked and easy to find. There is no excuse as to why my post keeps being delivered to random addresses.I would love to never use parcel force ever again, but if I am to attempt to receive international parcels from my family, Parcel Force is the only service available in my area.It seems their terrible service means it is impossible to receive parcels from my family.I hope this company is replaced soon.
January 2024 by Sarah
Thanks very much Parcel force and both drivers who put my parcel as "attempted to deliver" when i could see on my ring door bell that you couldnt be arsed trying to deliver it on two different days this week. The tracking on two different drivers were at least 5 miles away from my address when the tracking information disappeared, said it couldn't find where my parcel went and later, it was back at the depot. The drivers sit somewhere nowhere near your house and put the parcel as "attempted to deliver". This probably happened to lots of other customers this week I imagine.
January 2024 by Jack Hearnden
Got a notification that they had tried to deliver the parcel but on my cameras nobody had been to the house. I changed so I could collect from the depot and got told they had now lost my parcel
December 2023 by LeaBee
Terrible really, got a notification the delivery driver attempted delivery after I spent the whole day waiting, driver never made an attempt to even get out their van it seems like. Left no card which is terribly unhelpful. Waited for redelivery which never happened had to call them and mess around with automated responses for half an hour until finally had to just go for collection at th3 depot. Planning on collecting tomorrow, will update then.
December 2023 by Thomas Bulger
Today is now Tuesday, Parcel arrived last Wednesday and was set as prepared and ready for delivery the next day. No delivery on Thursday or Friday. Was out for delivery on Monday after the weekend. Was given no time slot so waited in all day just to get an update at 17:50 to say it had returned to the depot. Drove down as it?s only 5 mins away and had to pick it up.If you deliver parcels up to 7pm then why did the driver return so early? There was two other people in there who had also waited in all day who had to go and pick it up because Parcelforce couldn?t be bothered to deliver it. Worst part is the staff were huffing when being asked to do their job. Absolutely embarrassing from Parcel force and the company needs sorting out asap.
December 2023 by Margaret Johnson
Awful. Awful. Awful. Had an item that was so very important to arrive which Parcelforce totally ruined plans for. Ya see I have a very sick nephew who?s starting his chemotherapy on Monday so we as a family got to together to buy him something nice just so he wouldn?t feel as bad. It was a silly thing but that doesn?t matter it would have cheered him up. Instead the driver ?David? didn?t even bother to try and find my address to deliver to,he just took it back the depot. I took the day off work which cost me a days wages but the main hurt I have is a little boy apologising to me saying ?it doesn?t matter I?m sure my chemo won?t be that long anyway?. I just hope David reads this just so he knows what his incompetence has caused. The moral of the story? Never use Parcelforce.
December 2023 by Tnzn Lobsang
Worst customer service and experience. I recommend not to send your package from this as they don?t provide a definite answer or they would just cut the call in other to avoid your queries. ?????????? 5 thumbs down
November 2023 by Eman El-Khateeb
The worest delivery ever. No precise tracking notifications. Claim attempt of delivery which is not real. Another day mentioned no attempt at all. I had to wait at home for 3 days and still did not receive my parcel. Driver has no phone to contact you once arrived and have no access to the system to update the tracking regularly.Very pooooor service!!!
November 2023 by The Mechanic
A completely pointless organisation. Militant staff, spineless managers and none existent customer service department. This must be where you work if you are otherwise unemployable. Incapable of delivering anything at the first attempt if at all. Avoid and use another carrier.
November 2023 by Daniel Collins
Ordered from here and driver stated that he attempted to deliver my parcel which he never. Had to drive to the depot and collect my parcels last minute due to this inconvenience.
November 2023 by Tom Vass
I hate the Royal Mail and any of its off shoots. I never seem to have trouble free experiences with them. Could they be unionised? I wonder.
October 2023 by Gary Williamson
They don't let you know when they are delivering especially when you are In work, they expect you to collect 20 + miles away. Ebay delivery, typical. Only able to talk to AI and not a real person
