January 2024 by Claire Barton
Received wonderful customer from a member of staff Javin today. Really helpful and friendly.
November 2023 by Alison
5 stars for Abbie, who has gone above & beyond for me & sorting my new contract out, after many bumps along the way. Abbie has been professional, helpful & I am so appreciative of all her help. Thank you Abbie !!
October 2023 by Rob kane
Been twice now to upgrade my phone and left twice unhappy with the service
October 2023 by Derrick Lunn
Sold me a new phone. Spot on thanks
August 2023 by Barry Swan
Popped in today hoping the guys called help me. Sophie was excellent sorting out my 02 bill and reinstated the existing contract.excellent job . Thank You
August 2023 by Sein
Unfortunately, the O2 shop was a useless as O2 itself. We cancelled our contract with O2 and were not told of any outstanding bill to pay, we then received a final demand for the bill that included threats of debt collectors and court, we tried to contact O2 through thier online chat and customer services/telephone but as we no longer had the phone number which they insisted was needed for contact, we hoped the O2 wild be able to help, they said we needed to call to thier customer services which we had already done but we thought maybe it's a special direct number not the one we had already called and waited over half hour, it wasn't and we sat in the shop waiting for someone to answer for over 1hr, when they finally answered, that was ridiculous, three different agents, three different pass codes to verify it was us, then the final demand went from over £30 to £7. While in the O2 shop we heard another customer asking if they could help them with a bill and were told to call customer services, that's thier answer to everything!!We will never use O2 again. The shop, the online and customer services, all very poor it's like they just want your money!!
August 2023 by Christina McCool
After taking more than two weeks to transport my number over my phone still insists it?s number is the temporary one. It won?t send sms messages because of this. I went to the New Mersey shop tonight at 18.25, the doors were closed and staff member shouting sorry they were closed. It?s usually 20.00 and the website says 20.00 midweek.
July 2023 by Lou Armstrong
Great customer service. Popped in to sort an older person's phone out, he having sim problem. Quickly resolved no fuss. Great advert for phone provider.
June 2023 by Wendy Clayton
Staff so helpful
June 2023 by Kevin Reid
Good place to do your shopping
June 2023 by jessicaconey
Paul who works here was super lovely and quick to fix the problem ! What a superstar
May 2023 by Roy Southern
Ben was extremely helpful, WELL Impressed.
April 2023 by Doggy Luis
Lovely girl served me very polite and helpful
April 2023 by Steven Johnson
Always had a great experience at this store,abby was amazing and patient todayas my mum is deaf,abby and her colleagues are the reason I've been an 02 customer for 20 years,great service abby?
March 2023 by Roy Bogue
The member of staff I spoke to was brilliant
