March 2019 by Ann Lunt
Be very careful using this company,. because of the previous review someone had left and the company being local, I made arrangements to meet at my mums, they said all the right things so I signed contract to look after my mum, she is 86 with dementia we needed help one hour morning one hour evening. HUGE MISTAKE, wrong medication given, key safe left open for anyone to take the key in the street, not turning up, one hour appointments lasting 20/40 mins, leaving without changing her or giving her food or drink, there is a list of other issues but these are the most important, We made them aware we fitted cameras throughpout house so we can keep an eye on her, it is a good job we did otherwise we would not of known about some of the issues I have mentioned above. I had a meeting with the manager a week ago expecting things to get better whilst waiting for a new company to start, but things got worse. Last nights the appointment stayed 15/20 at the most, instead of an hour, was 40 mins late and did not even change her or give her a drink or food, I looked at the cameras to find my mum at the front door, also a tablet missed out for her nightly tablets. Again would not of known this if we did not have cameras. So if they are doing these things knowing we have cameras what is happening to the other clients who don?t.
