August 2025 by A Watson
Great service in the Liverpool Lord Street branch yesterday. We had difficulties online closing an old account and re opening a new one along with getting advice on student accounts. We were advised to go instore. Mike and the team were so helpful helping my son set up new accounts, offering advice and making sure all his information was updated correctly to avoid any further issues.
May 2025 by Anthony Turner
Nationwide does not care. If you are homeless, dont expect the 50£ bonus or any help from this entity. Lies, propaganda, spinning. Vague time frames, all quite pathetic really. I would rather die than be associated with this bank.
February 2025 by Jasmin Langley
Been with nationwide 8 years. Never had a problem and the in branch staff are brilliant.
January 2025 by Geoff Hammond
Just to compare the service here against my 'other' bank (HSBC) is night and day. I had a sum of cash I wanted to deposit and had to travel 45 minutes to the only full service branch HSBC stated they had only to be told the counter was closed and couldn't use the machines without my card. No such issues in Nationwide. Kaley/Keeley ( sorry couldn't see name badge) helped without fuss and although I only had the app didn't question. Passed security check and she apologised for the fuss. Thank you so much, I will be closing my HSBC account, who have been closing branches and cutting staff and moving everything to Nationwide
September 2024 by Christie Cardwell
No wonder there are signs saying don?t give abuse to staff, the staff are so rude and useless they could make the calmest person wanna abuse them.
December 2023 by Martin S
Very professional, very helpful.
May 2023 by Easty0151
Great bank, good customer service, clean , short waiting time , friendly staff
February 2023 by Abdu Elbelazi
It was a professional customer service today at 16:00 pm from Dan.Thank you
December 2022 by Maureen Campbell
Please do not post my update. It was a kind gesture of kindness for the team staff at this branch today only .Thank you.
January 2022 by Neil Shenton
Staff always helpful and friendly.
July 2021 by Shannon Mc cann
Was in yesterday & usually it isn't a problem to get bank statements printed out. However I was asked quite rudely don't I have online banking or a printer to do it myself. (I clearly wouldn't have made my way to the bank if I had my own printer & it also wasn't anyones business but mine if I did) and today looking through my bank statements she has given me a statement from the previous customer which I feel is totally irresponsible and untrustworthy!!
July 2020 by Luke Harris
Great bank on helping us get our first mortgage, also we would like to personally thank John Horrocks for doing an excellent job taking us through this process stress free ?
May 2019 by Fd Avenue
Great account No charges
October 2018 by Emmanuel Akinyemi Fawusi
Good customer service and easy access
September 2018 by Neilton Gregs
This branch never make it easy to do business with them. Use Old Swan branch if you can. Theyâ??re much better.
