December 2025 by Julie
Terrible never got an order right yet
August 2025 by Johnecko
Unfortunately, this is one of the poorest-performing McDonald?s branches I?ve experienced ? not just in Liverpool, but potentially nationwide.\n\nWhether ordering inside or via the drive-thru, the wait times are consistently long. On every visit, I?ve waited at least 15 minutes for food. Most recently, I popped in just to grab two hash browns and ended up waiting 20 minutes. I eventually had to stop a staff member delivering someone else?s order and ask her directly for mine.\n\nSince the refurbishment, the restaurant feels severely understaffed. Much of the team seem hidden away behind the newly installed wall partitions, and there's a noticeable lack of presence on the floor. Despite the sleek new look, the service has significantly declined.\n\nIt's astonishing how many 1-star reviews this location has received ? both here and on Google. It begs the question: how has McDonald?s management not stepped in to address what?s clearly an ongoing issue?\n\nTo be fair, some staff members are polite and clearly doing their best under pressure. I genuinely sympathise with them, as they?re left to deal with frustrated customers facing long delays.\n\nThere are often four or five cars parked up outside, blocking the drive-thru while waiting for their food ? a regular sight that speaks volumes about the efficiency (or lack thereof).\n\nAt this point, you?d likely be quicker cooking the meal yourself ? or, if you're local, catching a bus to Huyton, eating inside that branch, and getting the bus back to Prescot. It?s that bad.
January 2025 by Ian Fogarty
Since it has reopened the service has gone right the pan.
January 2025 by Thomas Latimer
Edit - Gone downhill like most in the area. Always an issue. Sauces not included, no straws
January 2025 by Mateusz Lenart
Here?s a revised version of your complaint:
?I had a very frustrating experience at McDonald?s today. I waited nearly 20 minutes for a single coffee. The system showed my order as ready to collect on the screen, but it wasn?t actually prepared. I asked a staff member to check, and after 10 minutes, she came back asking if I had received it (I hadn?t). Eventually, someone else went to check, but by then, several other customers were experiencing the same issue with coffee orders.
It?s unacceptable for the system to show an order as ready when it isn?t. This causes confusion and unnecessary delays for customers. The process needs improvement to ensure accuracy and better communication.?
January 2025 by L D
I'm not going to try and tell you anything you don't already know about McDonald's - I expect you know what you're getting before you even arrive
I personally do like the coffee and if I'm eating, I aim for the 'healthiest' option
Parking: Busy retail park parking
January 2025 by Abbey Andersen Hides
Used to be a great McDonald's. Absolutely shocking after the refurb. Won't be going here again.
January 2025 by Andrew Finney
Service extremely slow ?, in drive through. Food past it's sell by date by the time you get served!!!!
December 2024 by Antoni Plan
Small, cozy, efficient.
December 2024 by Kurtis Cawley
30 mins for a bacon roll. Kill a pig, butcher it yourself it'd be quicker.
December 2024 by lacie
ordered a burger and a wrap, burger came fine and wrap came all squashed in the box. sort ur heads and do what use get paid for little rats x
December 2024 by Paul Kelly
Thought it would be better after refurb but it?s awful. The building and user experience is really bad but that doesn?t excuse most of our food being wrong/cold/missing.
December 2024 by Layla Phillips
love this place makes me so happy love how they a made it newer it is my fav place and the food is top quality anyone who wants maccies go here! 5 stars forever
December 2024 by Waleed Gujjar
This mcdonalds staff is the worst staff I?ve seen in any mcdonalds even in any restaurant in my life!
Pathetic service, they dont even deserve one star TBH!
December 2024 by Libby Truman
Sophie had impecable customer service made sure our food was piping hot and was really attentive after waiting 15 minutes for our food.
