March 2025 by Ellaine W
The products offered are of good quality and reasonably priced; however, there is a need for improvement in customer service.
I encountered an issue with an older female staff member, who has brown hair and wears glasses. During my visit a few days ago, I was asked for id when purchasing ibuprofen. I understand that the policy requires customers to be at least 16 years old to buy painkillers, and I certainly appear to be over that age. I presented my university student ID, which included my date of birth, but she appeared displeased and insisted that I provide a government-issued ID, dismissing my school ID as unacceptable. (I?ve never faced any problem when purchasing painkillers) Additionally, she was on a phone call the whole time when she?s working.
As my friend and I left the store, we just looked at each other and said ?well that?s mean and unprofessional; she also seemed unhappy and miserable working.?
Consequently, I opted to purchase my painkillers at a nearby Boots store instead with no issues, done in a minute.
February 2025 by Pariya Heidri
On Wednesday at5th February around 12 pm the lady near the door exsit with glasses and brown hair , she was very RUDE,she asked my ID card I wanted to show my visa application from phone because at 2025 every physical ID is useful and u have to got the electrical card on your phone she didn?t even let me to speak with the rude way and legally she had accepting my electric card !!!!!!!!!!!!!!!!!
December 2024 by Amylou Louise
Brought a Santa Tha was broke
October 2024 by Trixie
Home bargains is one of my go to stores cleaning products. However some stores are better than others. Went in here 5th oct 24 @ 14:46 was served by older lady. Was not greeted, or acknowledged whilst serving nor thanked for my customer was miserable the whole entire. Why work in customer service if you don?t want to interact or have skills to?? Didn?t see the Liverpool hospitality was told must of missed home bargains?
July 2024 by Gillian Deaves
Larger than most home and bargain stores so got all I wanted plus added bonus if a cafe ! Excellent!
June 2024 by elroen
Best prices ever
February 2024 by James
I had a fantastic shopping experience here recently, thanks to a lovely lady named Carol who helped me find exactly what I was looking for. Carol is a real credit to this store and Home Bargains as a whole
February 2024 by susan mcgowan
Just a short message to thank the helpful staff at your St John?s store in Liverpool particularly to staff member carol who was a great help in getting the items I needed for my handicapped sister once again a big thank you a truly great show of customer service.
January 2024 by James Thomas
Fabulous
January 2024 by Amy Eliza
Lovely Store I love how they always have plenty of stock for Mother's Day Easter Father's Day and Christmas their products are reliable prices are reasonable staff are friendly and extremely helpful highly recommend I'm glad I can always find what I want when I visit
December 2023 by Brian Cassidy
A friend of mine got id'd for oven cleaner !!! Time to retire love, what you afraid of love that she's to young to clean the kitchen ... Time to retire I think !!
December 2023 by henry midtsaeter
Always useful for something whether it be bleach, a load of bread or a flapjack. Nice place to shop
October 2023 by Dorothy Tolond
I spoke to a VERY helpful mber of staff from this branch in the last hour.She was sooooo helpful + even got the item I was asking about to the phone + talked me through how to put it together.Unfortunately I didn't hear her name,but 5 ????? from me. ?
October 2023 by Barbara Mccormack
Good for quick shop
July 2023 by Dr Gabriel
I had an unpleasant experience due to one of the staff members Yvonne. I had wanted to purchase a gift item for a child however there was no pricing displayed for that item and couldn?t find a staff member on hand, so I proceeded to the tills to check the price whilst I pay for the rest of my items. I approached Yvonne on the till and before she scanned my items, I asked her if I could check the price of the item. She rolled her eyes, scanned the item and told me the price. I told her I?ll no longer require it and she rolled her eyes again saying ?that?s why we?re not meant to do price checks on the tills?. She called for her supervisor which fortunately she wasn?t far away, to void the item and then Yvonne told me I should have asked a member of staff on the shop floor instead. She had such a bad attitude. I told her I couldn?t find someone, and her supervisor who I saw earlier was guiding a visually impaired gentleman out of the shop.She couldn?t even hand me my receipt and dumped it with the rest of my items., I wonder, why such an attitude just to price check. Surely you are paid to help customers. There wasn?t long queue and I wasn?t holding people up.I could never talk to my customers or patients like that. She really needs training on basic customer service, or just get a job that?s not customer facing if she?s so anti social.The store was clean and well presented. Well done to the supervisor helping the visually impaired man, it?s nice to see people helping each other.My 1 star reflects my experience today with Yvonne.
