March 2024 by Sharon Singh
A special thank you to Fiona the Manager. I felt she went above and beyond today trying to sort my issue out. Excellent customer service and lovely lady to boot!! Called when she said she would, said I could leave the item there until she sorted things out as it was heavy, found the receipt using a member number. A credit to the business and a role model for service. Made my day too. Thank you
March 2024 by Jennie Hayes
Great place to go for beauty stuff! You know what you're getting as it's a typical Harvey Nichols. High quality and loads of brands. Amazing!
February 2024 by Steve Pugh
Every time I walk in the store I?m greeted with smiles and hellos. I always make a beeline straight to Jackie on the perfume counter. Knows her stuff and always goes above and beyond what is expected. A credit to the store
February 2024 by Mia Harp
Went to a lovely fenty beauty event, was welcomed with a goody bag and Prosecco, the ladies were lovely 10/10
January 2024 by Tim Lloyd
Took my 14 year old son George on 02.01.23, he wanted to see the aftershave collection. First person we met was Barry from the security team who was also very knowledgeable on the various scents within the store. They spent a lot of time chatting about various things. George has ADHD amongst other difficulties and perfumes are a current hyper focus, so he becomes very knowledgeable very quickly. Barry was able to help George in this area despite carrying out his security work. Many thanks Barry it made George?s day and in the end he spent his Xmas money on Maison Crivelli Oud Marecujá
January 2024 by Lottie Hopkinson
Absolutely lovely service for my Mum and I from Chris at the Chanel counter. So helpful and thoughtful. Thank you!! I would highly recommend buying from this store. I normally buy Chanel beauty online, but this is much more personal and all the lovely packaging and extras you expect from online are available here x
December 2023 by Lucca pi
The lady'sand chanel was welcoming to all the customers they had excellent customer service skills, they were extremely helpful and always there if you need them. We did not get any dirty looks like we had when we went into other stores, to add onto this the hygenie and sanitary conditions of this store were profoundly high, so altogether they and the store were an allowed for an amazing visit.
December 2023 by dave evans
Excellent in the heart of liverpool one, great location, lovly staff, we recommended, very stylish.
November 2023 by Ian Bannister
Always nice to shop at H.N. lots to see and buy of excellent quality with very pleasant and courteous staff.
November 2023 by David Lewis
My wife kindly bought me some Creed Aventus back in September as a gift following a long hospital stay.A fragrance I have used for a very long time .I wasn?t happy with the smell so my wife took it back to store over a month ago.One of the assistance smelt it and immediately confirmed it wasn?t smelling right !It was apparently sent back to Creed for testing.Three weeks later my wife went back to the store after hearing nothing ,apparently they had called her but hadn?t left a message I wonder why?That visit was Saturday 4 th November she was told Creed had said the product was fine but they had changed the formulation and left something out.That wasn?t the Creed fragrance she thought she?d purchased then surely?My wife was offered a credit note but she asked for a refund instead because we had waited so long for a response I had bought a replacement product,.She was promised a phone call after the assistant had spoken to some one in authority with regards to a refund on Monday 6 th November, we are still waiting for that call.We do have the assistance name but don?t think it?s fair to put it on here.This is the first time we?ve shopped at Harvey Nichols ( not the best experience that?s for sure) My wife had decided to shop local instead of online with Harrods.I?ll certainly be going back to them in future only ever had customer service that?s exceeds my expectations from them.
November 2023 by Edward Lunt
I made an order online. Went to the store to pick it up, following email instructions. My order was not there but the lovely lady who was serving me, her name was Jaki, guaranteed she would get it sorted for the next day. The problem was the email not the store. And true to her word she had my order ready for the next day. Jaki made what could have been an unpleasant visit intoa very pleasant one with top class customer service. Will definitely use this store again because of the excellent treatment
November 2023 by Dress to Impress by Julie
Had the pleasure of hair cutting and blow dry service with Ryan on Saturday evening. An absolute dream of a stylist offering suggestions on what he felt would work best, I?m not local to the area but will definitely return to the salon again.
October 2023 by Terri Gallagher
I went to HN Sunday 24/9 needing help with foundation choices. As a more mature lady I?ve struggled to find a suitable foundation for my skin. I spoke to a lovely young lady on the Fenty counter who colour matched and spent some time applying the foundation. She was super helpful and delightful to chat to. I felt no pressure to buy. Bought foundation and highlighter duo and very pleased with both the products and the service. I didn?t catch the young lady?s name but if she?s reading this THANK YOU
September 2023 by revliS zalliroG
Staff was very polite and welcoming, I didn't feel pressured to buy something, which ultimately makes me want to buy something. ?
August 2023 by Jen J
My teenage daughters and their friends had a lovely experience shopping here. They told me how lovely and kind the staff are but they didn't catch any names. They have noticed that other stores don't provide the same kind and welcoming service as they receive here.
