July 2025 by Stephen Jones
Useless staff
July 2025 by Platta
Been with the Halifax for a long time , staff always help and polite.
January 2025 by Najib Alhakimi
This branch is really bad.
I recently opened a new account online for one of my clients. He provided all the required evidence of his address, including a letter from the Home Office. However, the bank staff said this wasn't sufficient and requested a letter signed by his GP. I contacted customer services, who confirmed that the evidence my client provided should be enough. Despite this, the bank refused him again. When we asked to speak to the bank manager, yet he was also extremely rude and displayed racist behaviour towards my client. This is unacceptable and unprofessional. I hope the bank's headquarters take immediate action to address this issue and ensure that all clients are treated with respect and dignity.
December 2024 by Simon Mora
The only thing the staff can do well, is close early.
Absolute joke.
December 2024 by The Other Side
Possibly the worst branch of the quickest declining bank in the uk.
Been with Halifax for over 25 years but the state of the company and this joke of a branch being my local have left me no choice but to swap banks.
November 2024 by Mohammed Ashram
Great staff thanks to them
October 2024 by Helen Carson
Rude and disinterested staff. Branch always looks filthy. I?ve been with Halifax for 30 years due to the previously excellent customer service.
However the local branch is not accessible due to opening times and this branch staff have no customer service skills. Will be moving banks .
August 2024 by maureen Bason
What amazing staff..Thankyou for your patience while dealing with my dilemma..I came out smiling and I hope I left your staff smiling..Well done Halifax.
July 2024 by Georgia Mckay
Only given 1 star because 0 isn?t an option- I am absolutely appalled by the lack of customer service, care, and compassion shown to my father-in-law yesterday when he visited the branch to enquire about his mobile banking. The staff clearly lack any kind of proper training, and the customer service advisor, Adam, is in dire need of dismissal.
Adam treated my father-in-law, an older gentleman, as if he were a piece of dirt on his shoe. He made him feel insignificant and small, showing not one bit of understanding or compassion. I can't help but wonder if Adam would speak or treat someone his own age in the same disgraceful manner.
Halifax, it's evident that serious staff training is urgently required. Moreover, our complaints need to be taken seriously. No one should have to endure such disrespect and mistreatment, especially not from a service meant to assist and support its customers. I strongly suggest you watch your CCTV back of the time my father-in-law was in your branch and see for yourself how poorly he was treated by Adam.
June 2024 by Derek 'H'
Nice friendly staff covid aware and helpfull open currant account on line in minutes debit card in post 3/5 days later good all round bank and you can use the post office to pay in ,take out handy if not near a branch would recommend to anyone wanting to open a currant account,been with them for years but only reopened account recently Derek ?????
April 2024 by StevePLFC
Only one person on the counter Monday morning handling large cash deposits gbp and foreign and multiple people queuing to do so. One person dealing with cash in the centre of a large commercial city. Told ?we don?t accept foreign currency? Yes you do if I bought it from you.
February 2024 by Michael Hurst
Always a long queue & staff very unpleasant, attitude is awful. I?ll change all my banking now away from them! Nationwide are so much better.
November 2023 by Elaine Saleh
This branch is the worst & the staff are rude, I tried to pay money in at the counter as there was no one waiting but oh no miss high & mighty made me queue behind 3 people & wait 10 mins when there was still no one at the counter, I was late for my appointment, they are getting paid for doing nothing customer service is non existant
July 2023 by BoredGamerzz
We went in to enquire about changing a single current account into a joint. The lady was adamant it could not be done, even though I told her the Halifax website said differently. She asked her rude manager who confirmed what she said and wouldn't give us any eye contact, before he rushed off again. I suggested we look somewhere else to Bank and she agreed! The next day Halifax Wallasey confirmed it was possible and had us booked in to get it sorted. Up your game Halifax Liverpool, giving false advice to customers, no eye contact and suggesting banking elsewhere is pretty poor.
March 2023 by Waris Hussain82
Liverpool have the worst staff in all there Halifax branches. Honestly no manners, no concept of friendly interaction. It's like your annoying them coming to do banking. Staff like this will add to all robot's taking over there job's.
