March 2024 by Carole Kenny
I went into Flannels Thursday after work and was severd by a lovely man called Dean ,he helped me with the right Foundation he was so chatty and Friendly He put me at ease ,there was no forceful sell like some Department stores . ?
March 2024 by Foodie Chisty
Flannels great experience, I love that you have someone helping you all the time. My partner and I was super impressed with the service. The young lady was with us giving us plenty of options definitely will be back to Liverpool for their service alone. There are 4 floors of great selections for men women and children.
March 2024 by dl 1998
Can someone remind the staff that they aren't models for the brands and that they are sales assistants so assist with the sales instead of standing around judging people and not doing very much
March 2024 by James
A white woman who was in charge of McQueen's shoes was very rude and spoke to us in a very bad manner, we wanted to buy a pair of shoes, but because of the lady's attitude we decided not to buy them here. I highly doubt she's a racist and won't come back! Lead to our very bad mood! Disgusting! Please do not hire such a bad clerk in flannels, it will damage the brand image!
February 2024 by Jane Pinnock
Friendly, helpful and informative staff(even though I didn't make a purchase)
February 2024 by Scarlett Norcup
Went in today and there was sign for the toilets on top floor even asked a worker where the toilets were and she said they were there. Came out and security was there saying it was for staff only but was a giant sign saying toilets??? Went to look at the makeup and overheard one of the workers saying I?m getting security.so than security was following us around the shop hiding behind shelf?s most probably just because we were teens and not dressed in all designer. Then went to pay and worker was giving me dirty looks??? It was an unhappy environment in there and you get stared at like you?re an animal in the circus. Wouldn?t waste my time going in there guys?
February 2024 by Nicola Drinkwater
Trying to get in touch with customer services but no body answers the phone.
January 2024 by Mo Rafi
Very friendly and helpful customer services. You are made feel welcome in this place and customer assistants go above and beyond to help you finding the best deals available. Their perfume and make up section is amazing. Customer assistants in perfume section are knowledgeable and eager to assist you in search of perfumes of your choice suitable for your budget. All major brands are available under one roof but there is limited stock or designs in the shelves.
January 2024 by Javier Rodriguez
Always a great experience when Jill, in charge of the beauty section dermalogica assists and advises, she?s so knowledgeable. Great professional and brand.
January 2024 by Laddawan Salerdram
I been to flannel every single month today the lady who is in Dior was push me off she standing in there don?t want to sale me the lipstick she was ignoring me was is a bad seller
January 2024 by Rachel Millsom
I visited Flannels today. Purchased a product from Pat McGrath Labs. The gentleman with long hair was so knowledgeable about the product and made me feel at ease as a mature woman looking for a certain product!I hope writing this will get him some credit for possibly the best customer service I?ve had in a long time. Plus the free tester lipstick which was beautiful! I will certainly be purchasing when I?ve used it.
January 2024 by Jay Mcilroy
Staff were lovely and couldn't help you more as well as being very polite and was a nice place to shop
December 2023 by Chris Ordish
Clayton Square branch Friday afternoon I was served by a very knowledgeable charming young lady Holly on the Channel counter she know her products
December 2023 by Abraham Jones
Be very careful when ordering from this store, my wife has purchased a hand bag for almost £700. Upon arrival to collect someone else had already collected it (nothing to do with us) without showing any ID or any confirmation email. Since this we have followed the propper protocol with the store. Now over 1 months later we received an email to say they cannot assist further!! We are now in the process of taking legal action. Nightmare
December 2023 by Debbie
£6.99 for delivery & £4.99 for returns has put me off ordering from their website again
