February 2024 by Jon Gisli Gudlaugsson
The room was nice and clean and the staff super
February 2024 by Luke Holmes
We just used the spa facilities here after getting off an overnight ferry and they were great all round. The staff were friendly and helpful and it was only £25pp to use the spa facilities which included a pool, a warm pool with jets, a sauna, a steam room, a shower , a seating area with a water cooler and then changing rooms with keypad locks, showers, and wet bags. You get a towel and robe on arrival and it was perfect for refreshing yourself after travelling.
February 2024 by Josh Williams
After an awful experience at The Adelphi hotel. We were lucky enough to find ourselves at this hotel after my partners dad booked it for us using his Diamond Member points.Adam on the front desk was amazing. He was so helpful and made us feel so welcome, even though we checked in at 12:30AM.We were given one of the only rooms they had left which was an accessible room but offered to move the morning once they had more available rooms, we ultimately decided to stay there as it was amazing.The staff throughout our stay were great, everyone couldn't do more to help you. Breakfast was great, a nice selection from Full cooked breakfast, to fruits, cheeses, hams, cereals and pastries.Hotel was so clean and smelt amazing everywhere you went.Can't thank the hotel enough, they've restored my faith in hotels in the city. I would definitely fork out for a Hilton, anywhere go from now on.
February 2024 by Philip Skeldon
Very nice hotel..a little bit on the warm side for me...roo.s were very smart but I would of preferred a window to open...very nice stay over apart from
February 2024 by dave evans
Lovely hotel In a, wonderfull old graded building, rooms, are superb, and the staff are, excellent., enjoyed my stay, will be back later in the year, possable for Aintree, festival,As I'm possable working at the event,Walkability: Carparing across the road,, but easy walking distance to mersey rail trains, for Southport and Aintree race course, walking distance from liverpool one and albert dock, no taxis needed.
February 2024 by KAREEMA CRAWFORD
The worst experience I?ve had in a hotel. Terrible customer service, really cold rooms dark and dingy with many things that needed fixed. Served almost raw poached eggs in a plate of water that came after I?d finished my breakfast. I felt that I was treated very badly for complaining about my room. I left to go sightseeing and was called by the same awful receptionist to come back and get our things? so we did and stayed at the Premier Inn down the docks which was really nice, great breckie and good customer service, we told the receptionist about the double tree experience so she gave us a room with a view? Im unnable to upload the actual video of our room but the bathroom was falling apart and we were given two small radiators to warm the room as the heating was broken? I was informed thst this was illegal and also to find reception from your room was a nightmare, if there was a fire many people would die in thst hotel due to poor layout and signs. There was only one staff member Christian who brought me room service thst was nice although he had to come three times to deliver all three items I ordered? food drinks and toothbrush drinks came later and the toothbrush after that so it seemed pretty under staffed and the staff were very miserable no smiles you can tell people arnt happy there. The breakfast wasn?t good, scruffy no plates or cups rubbish left on the counters I could go on and on? oh and the bath when you drained it brought up sewage leaving hairs and dead insects? we didn?t get a refund so I?m going to the small claims court to recover the rest. The funny thing was when I saw the first room I said can we leave they said we can?t get a refund if we do even though the room wasn?t up to scratch. Then the next day they kicked us out refunding the night we didn?t stay with them and no more. The only time the receptionist said sorry was when the boss was watching. There?s plenty other hotels in Liverpool to stay in and this will be the most expensive dump to stay in and they will break the law and put your well-being at risk ie two radiators and no signs to get out of the building which is like a maze very scary? they showed no empathy for my disability also!! None!!Safety: Two portable radiators in my room and still was cold. I was later informed that this is illegal
February 2024 by Lizzie Bennett
I went to their spa for my birthday and it was
February 2024 by Donna Marie
Lovely stay......beautiful room....stepped back in
January 2024 by Samantha Richmond
DO NOT USE THIS HOTEL, We booked a 2 day girlie relaxing spa trip it was total waste of £400.00 and NOT relaxing ,very loud party music well past 1.00 am duty manager is arrogant , unhelpful and dismissive of the situation, refused us any compensation ,not even our £20.00 bar bill, this Hotel is miss selling you an experience ,it is being wrongly advertised .Read the other reviews and make your own judgment ,female staff fantastic, hotel is lovely ,position good. Very poor standards for such a reputable brand of hotel. DO NOT STAY HERE !!!!!!!!!!Safety: You would not hear the fire alarm over the party noise .
January 2024 by Barringtons Wedding cars Liverpool, Wirral
Lovely boutique hotel in the centre of Liverpool. The couples we bring are always happy they booked the hotel for their wedding.
January 2024 by Anas Tahir
Avoid!! Worst experience at a hotel ever. I am a Hilton Diamond member and I regret being loyal after my stay here. Wrongly accused of ?smoking? in my room even though I have never smoked in my entire life. They happened to find cigarettes in my room but refusing to believe that it could have been from a previous customer and perhaps housekeeping missed it. Rude in dealing with the situation and refusing to refund.
January 2024 by Graham Sankey
Christmas work meal. Very busy. Hired top floor. No toilet on top floor. Had to walk down two flights for a pee. Not disabled friendly on this occasion.
January 2024 by Noor Malik
NEVER COME TO THIS PLACE AWFUL EXPERIENCE.We was waiting for are table for 2pm, nobody helped us or asked us for help, so we asked Justiena who was at the bar near where we was waiting how she spoke was not professional at all, Justiena made us wait about 3 times, as we had waited nearly 30 minutes for are table, we asked someone else instead of waiting for her and near where we was waiting, where are table was.Absolutely ridiculous service from Justiena, after we was seated from after speaking to the helpful women we asked, we never saw Justiena come back again?JUSTIENA NOT PROFESSIONAL AND POOR SERVICE??SERVICE POOR??FOOD SERVICE POOR??FOOD POOR??MUSIC.POOR?CHRISTMAS DECORATIONS POOR?PRICES ARE POOR AND DISGUSTING FOR THE FOOD AND SERVICE YOU RECEIVE?FIND SOME WHERE BETTER TO EAT OR STAY.I DONT RECOMMEND ANYBODY COME EAT OR STAY AT THIS HOTEL, ABSOLUTELY POOR, DISGUSTING AND AWFUL.I WOULD GIVE IT ZERO STARS IF I COULD UNFORTUNATELY I CAN'T.
January 2024 by Brian Smith
Our stay was ruined by a raging wedding party just downstairs in the hotel ballroom which had an extremely loud live band until after 1am. This wasn?t just a small rumble of a party but insanely loud? so much that I could clearly identify every sone played. Our two small children could not sleep. Front desk was unresponsive with just ?I agree but cannot do anything about it.? Music went off after we complained yet again at 1:05am but returned for a bit at 1:15am.We got moved to a new room the next morning as there was another wedding scheduled for that night.The GM the next day (Mr George) was apologetic but zero real offer to repair our trip?just a free night to use (for two people, not the four in our family) in the next 6 months?? Um, we live in another country so the chance we will fly 4 people back is zero.I was appalled. The damage to our short trip was done and the next and last night of our trip our kids fell asleep during dinner?To sum up: rooms just OK, breakfast nice and the staff was very kind at breakfast especially. However?worst night sleep I?ve ever had at any hotel in my entire life.
January 2024 by Andrea Kelly
We stayed for Christmas day. Was a bit disappointed that the bar didnt serve food. Service excellent tho.Rooms a good size and very clean. Spa shower in en suite excellent. Would highly recommend for families.
