January 2024 by Shelby
Came on the 28th December 2023 , as soon as we arrived we were approached by a staff member asking what are we here to look for and do we need help ! We politely said we are browsing.....literally 10 seconds another member of staff approached asking the same then again then again!! Extremely frustrating when your trying to look and having pushy sales people suggesting you need to sit down and talk through what it is you want ! If people need you they will ask , me and the husband came home and ordered online and paid the extra £100 for delivery ,just so we didn't have to deal with annoying sales people . DFS need to do better stop harassing people it's not what customers like I get they are on commission but if that's the case don't have so many at one time in the store all fighting for a sale .
December 2023 by Isabella Oseni
Do not purchase from DFS. I have had nothing but problems with them since the day I received my indulgence sofa. My new floor was scratched from the feet on my sofa on delivery by the delivery drivers, the couch itself was rocking and not sturdy at all and then they did not put the velcro on the pouffe so that was missing. They added velcro by reuphostering the couch 6 months after delivery which was then a completely different colour and after me telling them it was a different colour, they delivered a new pouffe this week which is also a completely different colour (photographs attached). They are now saying there's nothing else that they can do and l am left with a 14-month-old couch that is two different colours. I am not the only person either, if you look on Facebook people are getting delivered faulty sofas all the time, their reviews on Trustpilot must be fake or they are removing the bad ones. Avoid this company like the plague, they do not want to know once they have your money.
October 2023 by The Reviewer
1st class service from Layton. Cheers.
September 2023 by Demand Respect
Favourite place to go if I ever need to revamp or buy anything I need
September 2023 by Keith Owen
Nice shop and no pressure sales
August 2023 by Kenneth Mann
Very helpful and friendly staff,
August 2023 by Rob William
ABSOLUTE GARABAGE CUSTOMER SERVICE, DO NOT USE THEMWe have used dfs twice in the last ten years and on both occasions there customer service has been sloppy to say the least. I vowed never to use them after the first time when sofa turned up damaged. Should have known better, so shame on me.This time they have damaged our floor on route to living room and started acting as if they cant see damage in photos, think I know our next step.PROCEED WITH CAUTION!!!!
June 2023 by Claire Lounsbach
Staff were friendly and attentive, but not overly pushy. I was given the time and space to sit and relax on a number of chairs & sofas at my leisure.
June 2023 by John Heaton
Not enough room to write about this nightmare.Avoid like the plague!!!!!!!!
June 2023 by Jake Leonard Wright
Me and my partner went in to look at the couch we had seen online and place the order, that simple, I thought it would be a simply and easy process?..however the sales women that were in there completely altered our view and I would personally not give this company a penny - there were two sales women and no one else in the store. The minute we walked in one walked Into the back the other stood up and walked around I asked for some assistant and she pretended to be on the phone!!!!! I knew she was pretending as she was talking into her phone whilst the video she was watching was still playing hahahaha, absolutely shocking! Made up this happened however because we got a lot more for our money over the road at Furniture village go there instead!!!!
December 2022 by Lidiyamariya Rony
Overall it was a good experience there. Price were compared to slightly less for sofas.
November 2022 by Jon Howard
Disgusting customer service. We ordered the loose scatter cushions and instead on delivery we realised they sent the formal back sofa. I rang Graeme the salesman we dealt with, only to find out he wrote the order down wrong in the first place. He then said we would have to pay to change the order!! And then told me someone would ring me back to discuss in a couple of days.Needless to say, nobody has called two weeks later!!Absolutely disgusting service and I will never use this vile company again and will not be recommending them to anyone. I will be taking this further. Disgusted....do yourself a favour and shop elsewhere.
October 2022 by Jonathan Howard
Disgusting customer service. We ordered the loose scatter cushions and instead on delivery we realised they sent the formal back sofa. I rang Graeme the salesman we dealt with, only to find out he wrote the order down wrong in the first place. He then said we would have to pay to change the order!! And then told me someone would ring me back to discuss in a couple of days.Needless to say, nobody has called two weeks later!!Absolutely disgusting service and I will never use this vile company again and will not be recommending them to anyone. I will be taking this further. Disgusted....do yourself a favour and shop elsewhere.
October 2022 by Allan Rice
Thanks to Celine we got exactly what we wanted. Was attentive to our needs and so professional in her manner 10/10
August 2022 by Carla Gavin
Worst service ever!!!!!!Still waiting on a returned call from store manger which takes up to 72 hours but yet it?s 6 days now over a missing chair from my delivery what a shambles of a company do not buy from DFS
