February 2024 by Chris Marr
The worst chemist ever
February 2024 by Victoria Henderson
Absolute worst pharmacy in Liverpool, slow beyond belief for new scrips and repeats. No matter what time, day of the week, or time of the year - always the same. Avoid if you possibly can. Have used them for years and they?ve just got worse and worse. As more pharmacies locally close, they are getting increased business by default but never had the infrastructure in place to cope.
February 2024 by Maureen Barrett
this used to be a fairly good chemist. however, my experiences of late have been very disappointing. apparently, according to the member of staff today, you now have to give a week's notice and as i had only given 48 hours notice, my scrips were received by them on 30th jan so 1st feb is 24 hours. i was told when i said my very poorly husband had no statins left that it was my responsibility to make sure i ordered in time. so although i stood in a queue 12 deep having been told on the phone earlier that my scripts would be ready, i was told nobody would have said that. so why did i go and stand in that huge queue, incidentally having to leave my husband alone, but no, they would not make my scrips up. so have to back tomorrow, i have yet another hospital appointment tomorrow my husband receives cancer treatment, so hopefully i will get back in time to go and queue again - leaving my poorly husband alone again, and hopefully it ready. well it will the last time i have to go through this totally inadequate service ever again.
January 2024 by Sinead Murphy
Only knocked off 1 star due to the opening hours not being work friendly like they used to beThis chemist has been my go to chemist since the Fiveways opened. Just the past 12 months the opening times have changed to a 6pm close. This is somewhat a pain if you?re working out of Liverpool and don?t get back until gone 8pm. I?ve had a fair few prescriptions sent back to the GP because of not being able to get there and collect within the time scale.The staff are overwhelmed though. They?ve seen an increase of customers due to Udani?s closing for refurbishment and then coupled with staff absences and no pharmcists to cover evening shifts meant they closed earlier. This is something out of the staffs control, but seeing the reviews they are getting I feel it is a little unfair.I?ve never found the staff to be rude or unhelpful, quite the opposite. Wait times to collect can be longer than they used to be and obviously with Christmas around the corner the queues are bigger than usual.Just dreading later when I come in for a doctors appointment and possible script needed?..I may just collect Saturday if they?re open! Fingers crossed ?
December 2023 by Julie Guinness
This is the worst chemist in Liverpool the staff are rude you wait for over an hour then they don?t have everything you need the only chemist I know that takes a week to do a prescription. They need to have either more staff or don?t except the amount of prescriptions
December 2023 by John Collins
Staff are overwhelmed by the activity within the chemist. Prescription item handed in Friday. Ordered in and arrived Saturday and still had to wait 40 minutes on the Tuesday to be dispensed.They appear to rely on bank or sessional dispensing Pharmacists, which doesn?t help the flow of activity.
December 2023 by Helen Jefferies
Best service around
November 2023 by Jay wade
These are some of the dopiest people I?ve met , phoned up to see if my prescription was ready which they said it was , went up and they said 20 mins wait sat waiting only for them to call me over and tell me they haven?t got it in n it won?t be ready till tomorrow . I?ve dragged myself up here with Covid and they could?ve just told me over the phone ?????
November 2023 by Becca
There is no personal data being protected in this chemist they read all ye medications out what your on and what is missing also name address dob people are just short of knowing what colour knickers you have on and also don?t let you tick the back your self anymore they do it for you even though u can get fines if that is incorrect so u have to tell everyone your business and what u tick on the back?
October 2023 by Silas Lang (Silas lang)
Take a packed lunch you?ll be waiting a long time. So slow.There must be a better system than what?s in place here.
October 2023 by T C (PIFFMEISTER)
Find somewhere else.Poor prioritisation and organisation as a pharmacy.
September 2023 by Susie White
Hi, I just wanted to say how brilliantly all the staff (Cohens Five Ways) cope with the frankly ridiculous pressure they are put under! They have been pushed into taking on a really silly amount of patients with no corresponding support! The staff are hard working, ALWAYS busy and very overworked! Despite this they are always helpful and do things as quickly as they can! I have seen the staff verbally abused on a number of occasions and they seem to get their fair share of ?difficult? customers! Just wanted to balance out the reviews, I think they are VERY unfair!! Thank you to all the staff at Cohens Fiveways ?
September 2023 by El Ratoncito
Absolutely awful service ! Sometimes. 5 pharmacists on the shift and yet still people queue for hours. It?s insane how poor services these pharmacies provide with. Tired of waiting forever, only one til and long queues. They do not deserve more than 1 star I?m afraid.
August 2023 by S Walker
I would not recommend this pharmacy! It's slow beyond belief, staff that couldn't care less, appalling professionalism. THEY DO NOT DELIVER DESPITE GOOGLE ADVERTISING THEY DO! The phone is constantly engaged and it is everything a pharmacy should not be! How they continue to do business I do not know but I would not trust them to dish out sugar water nevermind anything stronger. Cohen's pharmacy you are a joke!!!
June 2023 by jjd -
Not sure what all the negative reviews are about. Been using this pharmacy for close to a year and had a sound experience each time
