March 2024 by Martin
I went into this store today. I was greeted by a young man ( forgot name sorry ) was very friendly and polite. Even said hello to my children aswell. The manager there Emma was amazing and said hello to my children aswell. Just proves customer service is alive and well in this world. They went above and beyond any expectations I had.
January 2024 by John Stephenson
Incompetent staff and manager
December 2023 by Roy Dickinson
I've done business before with this shop,Never again.Staff are absolutely clueless now.
August 2023 by Jarrad Owens
Exceptional customer service, Graeme, and the rest of the staff were brilliant. Love my new Ibanez guitar, thank you.
August 2023 by Mark Rider
After a shaky start with the store, I have developed a good relationship with the staff now. They have been helpful and friendly with me. I think you have to realise that they are running a business and so you should not be expecting top prices for your goods if selling. But if you need a short term loan for them, it's a fair system.
July 2023 by Greg Kowalsky
Once inside, I stopped hearing my own thoughts. There was a huge loudspeaker in the corner that was so loud I had to shout to be heard by the staff. I spent half an hour there and saw how difficult it was for customers to communicate, it literally looked like trying to talk in a nightclub with very loud music. Extremely incompetent manager.
March 2023 by Andrea C
I have never been disappointed here whenever I've used this shop. I went yesterday and dealt with the Buying Department and, yet again, was not made to feel embarrassed or disappointed. The lads who deal with you in this Department (Justin or Jordan (sorry forgotten name) and Christopher) are pleasant and easy to deal with. Give this place a go, I'm sure, like me, you won't be disappointed. Great service. ???
December 2022 by Bertucho Z
when I could not pay on time and gave me the time I needed. And it happened several times. Thank you so much !!
December 2022 by Emmy Rimmer
Love this shop staff are amazing the manager is fantastic ? ? ?
July 2022 by Beth Woodhouse
Visited the store last month... ended up buying a lot of things due to the variety of stock available. Friendly staff and the Manager Emma was very welcoming.
May 2022 by Rusty Beats
Biggest scammers in Liverpool!!! dont sell here they offer pennies then sell in the hundreads i sold apair of DJ speakers pa ones on tripods what cost me £300 they gave me £30 for them then had them on sale for £150 might aswell just close this shop as all the staff are moody, ignorant, bad attitudes just sack them and get people in tgat know how too do that job of buyin n selling dont go here go too a different place dont be scamed for pennies
March 2022 by James ?Grim Jim? Hicks
Poor customer service, I'm trying to call to get a quote and whoever it is in the store today just keeps lifting the receiver and hanging up so I will be taking my Gold to another Pawn Broker instead.
February 2022 by Wes Newton
Gallon and josh were brilliant and understanding always there to help in best possible way many thanks to them oh and Emma she?s a star thanks people for everything ??????
June 2021 by Rayyan G
The staff members are jokersOffered me £1 for diamond and gold ring.£1 for slow cooker bought for £79.00They are there to rob people.Avoid at any cost
April 2021 by Conor Stuart
Brought pair of AirPods Pro from here, they were dispatched 3 days later and were intact fake AirPods. After refusing to pick them up unless I printed the shipping label out myself which I couldn?t do as I don?t own a printer then I wouldn?t get my refund. Luckily now I got a friend to print it off but they knew they were fake as when asked on the phone if they wanted the serial number to check against apples records they said ?no we already have it, I can see what you mean yes, they are fake? like it?s acceptable to sell fake Apple products! Could?ve potentially been sued for this and they didn?t care in the slightest!
