February 2024 by Neil
Had my carpets fitted yesterday. Really happy with the outcome and the team that did the work were excellent. Great job and would use again.
December 2023 by Anthony Dzerif
Excellent service, Ali and Sam were briliant
December 2023 by Thomas Brown MBPsS
I would advise against shopping at this branch. There are some reviews that praise the sales efforts of this branch although several reviews emphasise pushy and incompetent staff. When it comes to cancellations and refunds their service and communication is very poor. You are placing yourself at risk every time you shop in this respect. I can see that Malcolm?s and Abbe?s bad review some months ago, has not led to any improvement at the store despite their supposed investigation. I ordered two items in a couple of months ago. It soon became apparent that my orders were not going to arrive any time soon as it turned out they needed ordering in from elsewhere. As my property was due to be let soon after, I requested my order be cancelled. I received confirmation of my cancellation and was told I would receive a refund very soon after. After no refund arrived, I contacted the store to ask when my refund would arrive, I received a message saying the items had been delivered (I assumed this must been delivered to the store to dispatch after as my delivery address was empty). After several follow up emails, no refund. Eventually someone from the store sent a photo of my rugs being delivered supposedly to my address. The picture shows an unknown woman holding the order. I asked the store to identify who this unknown woman was and why my delivery went ahead despite my cancellation. I?ve had no reply since and am still awaiting my refund.
December 2023 by Pat Mui
Very unprofessional let us wait 20min with child in the store just to ask the manager for the price, its seemed very racist if that was a english person they will straight ask the manger. Waiting that long time another gentleman comes by and tell us roughly the price very unfriendly. Very poor customer service. They could take the manger for minut to ask the price even if he was busy with another customer he could have excused himself, its just ridiculous 3 staff working and not knowing the price as it they claim its put now out, they could excused the manger for minute.
November 2023 by Steven Pollard
The staff were very helpful but I did not buy anything I was just browsing
November 2023 by abdul muniem
Nice experience with Alan. Very professional and courteous.
November 2023 by Heather Rose
Great experience with the staff, they?re so lovely to interact with and give great service, makes it worth travelling to Liverpool Aintree
November 2023 by Charlotte Erriah
What a fantastic experience in the store, Sam was superb, knowledgeable helpful and so approachable. I went in just for an idea and ended up ordering for 3 bedrooms and a stairs, landing. Sam was so helpful, and was not pushy in any way, but made the whole situation so easy. I will never go to anywhere else.
November 2023 by Shibin Surindran
Excellent service. We were searching for carpets to replace the worn out ones we have at home. On our initial visit to Carpetright Aintree, Mike gave us very useful information about the different types of carpets available and what we should look for when buying. There were various choices, so we got some samples to see how it'll look at the house. After deciding on a carpet, we made a second visit to the Aintree store. Unfortunately we reached there near to closing time, but Alan was very helpful and kept the store open till we finished placing our order. Also he gave us a very good price for the carpets. Really good staff and would definitely recommend Carpetright Aintree for anyone's carpeting needs.
November 2023 by American Muscle UAE
Great customer service with affordable prices highly recommended at Liverpool Aintree
October 2023 by Chris Ambrose
Excellent, friendly service today from Alun at the Aintree CarpetRight store. He was very knowledgeable and skillfully guided us through all our options. We came up with what we hope will be a great carpet at a reasonable cost.We were very pleased with our in-store experience and will definitely be recommending to family and friends.
October 2023 by Mark Shaw
Al was great, sorted us out with new bathroom flooring really efficiently with a good price and install just over a week later. Great service Thanks.
October 2023 by courteney lynch
Sam was a great help today. Great service :)
August 2023 by Hannah Perry
Natasha was absolutely amazing in store today at Aintree. So lovely and professional and I left with exactly what I wanted. Thank you so much!
August 2023 by Mr A D
Staff who really can't be ar*ed to help or sell you anything, instead met with " well that's going to be expensive" and being told they don't do edging for runners but when questioned they actually do !
