March 2024 by Sarai Vallo
the amount of rude customers in this shop is alarming. An old man (typical Karen) was shouting at the girls and harassing them for closing on early when there was a sign on the door that informed that they were understaffed. I guess manners aren?t free anymore for entitled people like that man.The coffee was amazing. Really tasty and perfect temperature. The baristas were extremely polite and professional; not many sandwiches but great cake selection.
February 2024 by flowerbasket
Sadly this wasn?t very clean. We stopped off for a sandwich and tea. Just as I went to open my sandwich, I noticed it was out of date. Very off putting. I won?t go back unless they have a deep clean. Tables left with uneaten food, seats & floors covered in crumbs and spilt drinks. Not a good experience.
February 2024 by 90RoxyFoxy90
Had the best coffee ever I had in long time!!! I was served and had my coffee made by Jess... I wish I could of posted a photo because the presentation and quality of the coffee was incredible. So good I had to take a picture of it! Haha... Jess's warm and friendly nature put me at ease as I was due to go to a doctors appointment.... I frequently see my mates and if we decide to go to town then this will be the new place we go...and if the other staff members customer service is like Jess's was today then even better as she was a credit to the company... Thank you Jess!!!
January 2024 by Ray Hardaker
Coffee not bad. Service not so great. The previous user of the able we sat at wasn't cleared away, so when we left,the next person sat at a table that was full of crockery. Not very good.
January 2024 by James Byrne
Came here in Dec 22'. Service was quite quick and helpful staff were on hand to assist me with my order offering vegan options for my coffee.Very well presented store with a clear menu and pricing. On site toilets and seating available downstairs too and charger ports for phones. However this is down a set of stairs and so may not be suited for wheelchair or disabled access.Accessible by foot with nearby train and bus stations and parking too.
January 2024 by Jitin Gulati
The individuals who assisted me were impolite. Although I specified I intended to consume my order in the restaurant, it was placed in a takeaway mug. When I requested a correction, the server raised his voice. Eventually, the same coffee was poured into the mug, and it became cold. I did not enjoy the experience. Kindly address this issue, and I hope management takes appropriate action
January 2024 by Samir
I had ordered a millionaire hot chocolate and had received half of a cup with warm hot chocolate full of crème and the staff member who served me was rude and a trainee member aswell , this isn?t my first bad experience with this cafe nero. WOULD NOT RECOMMEND !!
January 2024 by Irene Stewart
Always great coffee but could be duel with upgrading the chairs, very grubby.
December 2023 by Ergun Sahillioglu
Felt sorry for the male and female members of staff, they were like machines non stop. Stretched and noticed nearly no one said thank you to them. Hot Chocolate was not hot but good location and one knows what one's getting. Would recommend.
December 2023 by DOWAP 13
We just popped in for coffees and a snack, which were OK. Service was reasonably quick.Parking: Parking uis a few minutes walk away. Liverpool 1 parking is expensive.
December 2023 by Jan Formby
Poor customer service , no proper cups and very rude and impatient staff , they don?t do BlueLightCard discount today but I suspect she couldn?t be bothered , no Christmas cheer here!
December 2023 by Dianne macgregor
Visited for a coffee and toastie,, it was only toasted on one side, coffee was
December 2023 by Mr Alex
Just a typical coffee shop in Liverpool. Nothing special and typically a little dirty, with terrible toilets.
December 2023 by David Bates
Nice atmosphere as usual all good ? ? ?
December 2023 by Thinasha Mendis
Spacious cafe with two floors of seating. Coffee was good but staff could be a bit friendlier. Tried the iced frappe and it was as expected. Relatively Shepard than other coffee chains and you get what you pay for.
