January 2025 by Michael K
Booked in advance for Christmas Day meal at 3 pm . On arrival they had no record of our booking. On production of our receipt they found our booking however, it was now for 3 .30. It looks like they changed our booking time without notification .
Things became progressively worse after this.
The noise in the place was terrible . Me and my partner were having to shout at each other. It was not helped by the unnecessary music being played.
There was several screaming and ill behaved children. This was ignored by the parents,management and staff.
As a paying customer I expect to be able to dine in relative peace and quiet.
It was difficult to get served at the bar due to a lack of staff.
Once seated for our meal we waited 30 minutes for our starter which was mediocre.
After starters we had to wait an additional 40 mins for the main course.
But as it turned out we were one of the lucky ones because several other tables had to wait 1 to 1.5 hours + for their mains. I saw the manager give tables free rounds of drinks to try to appease them.
The food when it came was very average. The turkey was not roast turkey as I know it. It tasted processed to me. The cabbage was overcooked . Parsnips were too hard and portions were very small.
There was a lot of disappointed customers complaining to the manager.
I was charged £3.75 for a small glass of lemonade which I know costs pennies. When I queried the overcharging the bar person said it can be refilled. Problem was we only wanted one. There should be an option to buy a single glass at a reasonable price.
Overall we were very disappointed that the incompetence of the manager and kitchen staff ruined our Christmas day meal. If I could give them no stars I would. I have only given 2 stars cos the waiting staff tried their best but were getting the brunt of the complaints.
I shall be contacting Whitbread head office with a complaint about this bad experience.
Not recommended. Food disgusting and drinks overpriced.This is the fault of the brewery.
If you have booked in advance always take your receipt with you.
If you get a parking fine because the service was so slow insist that the pub pays the fine. I noticed that many people were there for more than 3 hours . We were so I told the manager to re register my car. Waiting 40 mins for your table plus 40 minutes for starter ,1.5 hours for mains could easily cause customers to get a parking fine.
In a nutshell this place is the pits Avoid at all costs. You have been warned.
Don't believe the hype and the false claims on the menus . The food is vile. So is the company that runs it and the so calied management . Go elsewhere.
Not impressed. Not recommended.
Parking: Hideous parking system in a small cramped car park which gives you a ticket if you are more than 3 hrs. Some people had to wait nearly this long for the mediocre food.
January 2025 by Sorcha Payne
We arrived at 17:45 and got our table straight away. Service was quick and the atmosphere inside the restaurant was good. The food was alright, it wasn?t exactly hot, but, it was fine. Decent price for everything we got, and our server Annie was very friendly. Overall, I?d suggest this place for something cheap and you get 3 hours free parking for registering your car in the restaurant. I would come again.
January 2025 by Audrey Preston
Iwould not give them 1star booked online for January 16 booked it November tried for last 2days to sort it out an book it no joy at all to late to get were now waiting till next month now it was fir my 70 family meal 17 off us so disgusted bloke didn't care so not giving the money rather wait so imagine if we turned up on the 16 no reservation disgusted so upset won't give them one star tried for 2days to sort it
January 2025 by Joanne Smith
Great meal and staff are fantastic especially our waitress Lucy.
January 2025 by Maureen robinson
I have just returned home from the stag and rainbow on queens drive Liverpool, after having a lovely family meal.
The staff were very welcoming and polite, nothing was too much trouble for them. They welcomed us from the start and were attentive to us the whole time we were there.
The meals were delicious and our thanks go to the chef as well as all the staff.
We would return here, definitely as we couldn?t find a more relaxed atmosphere with fantastic staff looking after us. Thank you to you all.
Dietary restrictions: Waiter asked us before we were shown to our table if there was dietary needs.
Parking: Registration of car put into computer at help desk
Kid-friendliness: We had children with us, staff were attentive to them.
December 2024 by Camille Bimpson
8 years ago we had our Christmas Meal here it was fantastic so July 2023 I booked for our Christmas Meal again family of 5 adults i was to late for Christmas 2023 so booked for 2024 so well in advance I was more than happy with that it got to August 2024 I asked if I could add 1 more adults I was told no we are full okay I thought so Christmas Day came we was booked in at 3pm our table wasn't quite ready not a problem i though it was busy only wait a few minutes we was taken to our table and to my disappointment it was a table that clearly seats 6 and I was told back it August that I couldn't make my booking from a family of 5 adults to 6 because they were full (clearly not) we sat down cut a very long story short my partner went to the bar only 1 person on (very under staffed) our Christmas Meal came my partner didn't get what he ordered and when the Meal came and I say he didn't order that the Meal was just leave their and because it was left their for about 10 minutes while he was at the bar he was to annoyed to complain so just eat it, for the price we pay per head we do expect better quality and hot food not luke warm and it was clear that the place was under staffed although they try they best, very disappointed with the hold day.
December 2024 by Thomas Lockley
Nice meal with nice staff and service.
December 2024 by Phil Tipping
Very enjoyable family Christmas meal at a reasonable price. The staff were lovely and friendly.
December 2024 by Jennifer Farris
Brilliant staff and food always call in to football
December 2024 by Nicola Darcy
Lorraine is fantastic.
December 2024 by Brian Van den houdt
Gill and Shaz provided excellent service,polite and extremely helpful,wonderful afternoon meal will be regular customers in the future.13/11/24
December 2024 by Collette Boileau
Don't go for the 'Festive set menu'
What a vile attempt of a turkey roast...it was like a microwave meal...turkey slices like out of packet...frozen roast potatoes like aunt bessies...veg was sliced carrots garden peas and sprouts all mixed together rock hard full of water and even cold when bit into the sprout...gravy was clear n watery...honestly worst excuse of a roast dinner I've ever seen...
We sent it back!!! The staff were really attentive and resolved the issue and apologized and are a credit to you...
Deffo revise your ingredients n idea of 'Festive'
December 2024 by Ian Turney
Been coming here for years service is now great.
Atmosphere is quiet could do with music in the background.
Food is good got the fish and chips fish was very nice portions just a bit on the small side.
December 2024 by Mrs Stopforth
Food was over cooked and over priced, staff where nice unfortunately the food let it all down
December 2024 by Chris Haunch
Great steak yet again. The cheesy fries were gorgeous
