October 2022 by barbara murphy
Over priced. No staff to ask advice from.. I was decorating my kitchen. Hall .. no one to ask .. the staff that were in the store spent their time stocking or moving stock around the store. In the end I left to buy what I need else where.
October 2022 by Driver Joe
Visited here for hot tub chlorine, they had it, I went to the self-service check out even though I didn't need any help, the staff were there to offer their assistance,\\n\\nThank you
October 2022 by vicster dekann
It's a big store, really annoyed because the stock I was after online, you can only order instore. I checked on the website to find out which store had the stock. Three available, I get there, no stock. Not a good experience. Trying to find staff members was annoying. When I did find someone, they would palm me off with another staff member. Eventually, I met the right person to assist me with my inquiry. She was good.
October 2022 by Chris Rose
Manager of this store has no customer service skills whatsoever. Absolutely shocking to deal with and when asked would he also price match the exact same item just said no with no reason or explanation why. This is the 3rd time I've had words with this manager and won't be using b\\u0026q again in future
September 2022 by William Fallon
If you buy a kitchen or bathroom do not get them to fit it for you they are a bunch of cowboys.. if something goes wrong they don't want to know ..you have to find somebody your self then claim on your insurance..avoid this company.. don't buy anything off this company there goods are capitalist inferior goods . If you do and get a so called fitter called mal don't let him in your home cowboys and sharks
August 2022 by Vasy Obreja
Went today to this store to replace some laminate flooring , and the manager that was on shift wasn?t helpful at all, neither the other employee that was on that section.We are really disappointed about the behaviour they had, they both seemed really bothered about the fact that they have to do their job and help us find the right product. After all, they are paid to help all customers, as long as they are on their shift there.It?s not the first time we go there and we never can find anyone to ask anything there, but you can clearly see them sitting and chatting all time , doing anything else besides their job.
August 2022 by Alan Thompson
Large range of stock and a good sized car park. I like the fact that you can check whether or not they have something in stock before you set off by checking on their website. Prices are a little more than some of the more trade related places but you can?t beat it for convenience.
August 2022 by karen spargo
Real big shop. No wonder they call it warehouse.Everything you need under one roof is dead right. Great morning out.
August 2022 by A watters
99% of the staff are great, very helpful but not the older person on the Paint section, really bad attitude, very slow, very rude,Avoid him
July 2022 by hilary mason
Staff very helpful and kind ,really enjoyed my visit
June 2022 by Paul Scott
It all comes down to friendly, knowledgeable and accessible staff. No matter that what I want isn't there they are persistently helpful.No litter is a given for the whole set up down there.
May 2022 by Gwyneth Taggart
Bought outdoor paint for our fence. Once home we decided the colour wouldn't look right. We took it back to the store and had no problem getting a refund. The staff are always helpful and happy to oblige.
April 2022 by Norma Jones
Very helpful assistants when looking for mixer kitchen taps for our daughter , found us what we needed , thank you.
March 2022 by margery towers
I was very satisfied with the service I received. I rang the store first to see if they had the goods I needed and the young lady on the phone was very helpful, pleasant and polite. The cashier was very nice and chatty and pleasant.
March 2022 by Simon
Asked for help about some screw caps, checked online said had some in stock but couldn?t find it on aisle 9 as listed so I asked for assistance, the old woman with a black pony tail replied have you looked for it? I said yes, she then says ??where? Show me then??? (If I knew where it was I wouldn?t be asking you, you pillock) I told her it says aisle 9 and I?ve found the section where the caps are but it?s not there? She then tells me to look again and walks off? Absolute joke
