January 2025 by N D
Easy ordering and collection process, but the positives end there. If you ever have a problem with what you've bought, the willingness to help is less. The staff set their own terms and its a case of take it or leave it. Overall customer care that the retailer is meant to provide is lacking and you will be left out of pocket!
January 2025 by H W
Quite literally the worst customer service I have ever experienced.
I purchased a Samsung TV from Argos on 11/01/25 at 15:04.
Having 3 other Samsung TV?s I am more than familiar with the set up process, however the new TV it did not connect to WiFi despite the other TV?s all being on my home network.
I re wrapped the TV and returned it to the Argos store I purchased it from 3 hours earlier.
The two Argos team members on duty were;
- Mia
- Jay
I explained the connectivity issues to Mia and she took the TV to one side to test it (despite this not being in Argos?s terms and conditions).
After around 10 minutes Mia and Jay advised they had managed to connect to a WiFi hotspot but provided no evidence of this.
I again explained that the TV was experiencing connectivity issues in my home and they said ?you will have to take this up with Samsung?.
I asked to speak with a manager and Mia confirmed there was no manager on duty and I would have to return tomorrow.
I asked for contact details for an area manager to escalate the issue myself but both Mia and Jay said they have never been asked for this before and wouldn?t know who this was.
I advised that this was totally unacceptable and against consumer rights, even going on Argos.com and showed Mia Argos returns policy to which she disregarded and said she had spoken to her manager on the Woolton village Argos WhatsApp group and had been advised not offer a replacement or refund.
I offered to return home and record the whole process to evidence the non store based product fault and she again brushed this off with ease and said to come back another day and speak to a manager.
Mia at this point I could tell was growing tired of my request and turned on what I identify as a body worn video, despite this being a conversation tone discussion in a non threatening and without profanity conversation. I will be asking for a copy of the body worn video under GDPR and will include this to my communication to Argos head office for review.
She also mentioned that if I did not leave she would have security escort me out of the building, again this was completely unwarranted and an unnecessary escalation.
During this time I had called Argos head office to discuss the ongoing issue and eventually got through to a very professional and helpful customer service team member.
I explained the issue to him and asked him if he minded if I also record the call to which he happily agreed.
The call handler asked to speak with Mia and I placed the call on loudspeaker and the call handler advised Mia that a refund or replacement was within statutory rights but she still refused.
The call handler asked again to speak with me and said in his own words ?I?m with you on this one and I know it is within your rights. As for checking here on our end, the store colleague should honour this refund, exchange or replacement within 30 days.?
The call handler confirmed he has escalated this issue internally and it formed part of an overall pattern for this specific store and advised me to go to another Argos store to arrange an exchange.
Mia was abrupt, condescending, rude and poorly informed, even signposting me to a sign in the store stating ?Changed your mind? Unused with all original components. In its original packaging. In a resealable condition with security seals intact. With proof of purchase. With any free items that came with the product. 30 day return?.
I have included images of the stores signage to highlight that nowhere does it advise any of what Mia had said regarding Argos?s testing policy.
Not knowing the outcome of the ongoing and still developing issue, I will now be perusing Argo
November 2024 by Lim Mim
Hayley the manager was rude, unprofessional and wrong. Ordered two bedsheets online and received a notification to collect. Got home, opened the package and there was only one bedsheet. Argos online then sent a notification that the second sheet was ready, but it was too late so I made other plans and asked for a refund on that sheet. I returned the unused, unwanted sheet and all the packaging to the store and was refused a refund because "I just can't sell it like that". I said we are entitled to a refund because you sold us something not for purpose, one sheet instead of two. And Argos's packaging meant it was impossible to know how many sheets were inside without having x-ray vision. I said one sheet is no good to me, we ordered and wanted two. She then unbelievably said she won't refund because "you can still use one sheet". A smirk and a shrug of the shoulders was all we were offered. After making a formal complaint and pointing out the illegal refusal we've now been refunded by Argos head office. I'll donate the sheet to charity. Avoid this store.
February 2024 by Andrea O'Brien
Needed to return out TV due to a fault, luckily they had another one in stock, Jo the manager was great, friendly and really helpful,
February 2024 by andrea obrien
Needed to return out TV due to a fault, luckily they had another one in stock, Jo the manager was great, friendly and really helpful,
September 2023 by Daniel Mcguinness
jo manager was great
July 2022 by Dean
Purchased Blink home cctv camera and returned within two hours due to camera not working. Return was dealt with by Demi (supervisor) she was rude, aggressive and refused point blank to return my faulty item purchased 2 hours earlier. Basically accusing me of returning different parts numbers. She was unable to check verify this due to the store not having another one available. They are not checked going out of the store so how she can rebuke this I do not know. I won?t be shopping in that store again due to Demi?s aggressive, rude and power trip manner. Be warned not a store to help with faulty or damaged purchased products.
June 2022 by Dean Tiernan
Purchased Blink home cctv camera and returned within two hours due to camera not working. Return was dealt with by Demi (supervisor) she was rude, aggressive and refused point blank to return my faulty item purchased 2 hours earlier. Basically accusing me of returning different parts numbers. She was unable to check verify this due to the store not having another one available. They are not checked going out of the store so how she can rebuke this I do not know. I won?t be shopping in that store again due to Demi?s aggressive, rude and power trip manner. Be warned not a store to help with faulty or damaged purchased products.
June 2022 by Isaac Fielding
Rude members of staff, especially the supervisors. Went to an Argos 10 minutes away and got the exact service I was refused here, with an actual smile as well. Condescending doesn?t even cover it.
April 2022 by Ped44
the young staff are fine but morticia is rude and insulting trying to impress her younger work colleagues pathetic she needs to act her age
April 2022 by John Stouthead
Quick service from very friendly staff! Can?t fault the store and will definitely be shopping here more often!
February 2022 by neil beddows
Just been to woolton Argos to pick up my 3 items and Luke and Alex I think there names were and very polite and we'll mannered when I was being served thank you guys
November 2021 by Cinar Arslan
It is a terrible place customer service was terrible aswell I asked for the manager and she said its her I said I don't trust you and then she said the manager is not here and she is very rude. Very bad customer service.
July 2021 by Gary Chadwick
Extremely helpful, polite and friendly. Always a pleasure to go there for items.
July 2021 by Paul Neale
It's a small Argos click & collect concession: Just like every other Argos! Convenient location and Covid-19 precautions in place (but staff do seem to ignore the 1-way system).
