September 2023 by Jon Stubbs
Spoke to Angela and she was very helpful and informative.
February 2023 by peter styles
You?ll make reasons up to post things, just to visit. Top class Post Office.
September 2022 by John Welbourn
Very busy on my last visit, but had extremely helpful staff who went out of their way to help with my parcel post dilemma.
February 2022 by Liam Waine
This must be the nicest Post Office I?ve ever visited. The staff are really friendly and helpful too.
February 2022 by Samuel Wood
Never thought I would have to review a Post Office. Been here twice and never had a good experience compared to the dozen other Post Offices I've used on the Wirral where I've never had an issue.
January 2022 by Nicola Daniels
Hoylake post office is a lovely friendly place now that Carol has taken over as the Post Master. The shop is well stocked with cards and stationery, there is also handmade gifts too. The staff seem much happier than they did with the previous chap who ran the place and never smiled. The older reviews left by other people reflect his time in charge. Carol has transformed the place and she will do her best to help her customers.
August 2021 by ROISIN
I must say, I?m surprised by the previous reviews. I moved from Liverpool where my local post office were absolutely AWFUL constantly getting my business packages wrong and losing me custom in the process. However now I use this post office and the staff have been SO friendly especially one lady who helps me every time. She provided me with extra stickers for my business packages, a bag, and always runs over to help me. It may be that the other staff are awful, but I haven?t had any experience with them.. only this one lovely woman and she deserves a gold star
August 2021 by Verity Smith
Just a friendly place to go! Since Carol took over this branch, she has consistently gone the extra mile whenever I have visited. I had no idea that I could do my personal and business banking through the Post Office and it's so easy. The branch is always clean and the retail stock well presented. all the staff are chatty and friendly. We all have different experiences in life. I have enough experience of this branch under it's new ownership to say it's utterly delightful to visit and be able to have a chat! Thank you!
August 2021 by Karen Devereaux
Just been to send a parcel. Went at just after 2pm, wasn't too busy. Lady who served me was lovely, helpful and friendly.
September 2020 by Caroline Davies
They were very rude with no customer service skills IWas wanting to send a parcel and they huffed and puffed because it was 2:15 and they closed at 2:30 Saturday no parcel tape to lend me either I left and went to another post office their attitude really offputting.
September 2019 by Julia Walton
If I had the chance to leave a 0 star I WOULD!!!!!
May 2019 by Sharyn Nicholls
Very poor service from the two ladies behind the counter,was quite surprised as it's usually the postmaster who's a prat but maybe his arrogant attitude has rubbed off on them.
May 2018 by Catherine Warbrick
Always helpful and friendly.
April 2018 by Jane Turner
Always been very helpful to my partner and I.
August 2016 by Jamie Wilson
Tried to have a parcel delivered there. Even after calling ahead the "post master" rejected the parcel because of the size.
I wouldn't have minded if the attitude of the person I spoke to ( the Postmaster) was less rude and arrogant. Small post offices should be customer service focussed not rude. The local post office should be a community asset to be utilised and supported. I won't be doing either from now on.
If you don't want to support the deliver to your nearest post office service from Parcelforce, don't bother but don't complain when the parcels are not small packets. The parcel rejected wasn't exactly a sofa or fridge freezer, it was two bike tyres.
I do have to say though that in my experience of using the post office counters here the ladies are friendly and polite, a lesson their boss could learn from.
