August 2023 by Pauline Doyle
Really helpful and informativeGood service in terms of receiving lens and glasses
August 2023 by Frankie Wise
Always a pleasure visiting the Heswall Store. Friendly, approachable and professional staff. I went in for some reassurance following a cataract op and the optician (sorry, I didn?t get his name) was very helpful - and reassuring!! Highly recommended
July 2023 by Catherine Shakeshaft
Great idea, saves travelling on the bus for a shop appointment. Very helpful and friendly, I will definitely book this for my next appointment.
April 2023 by kevin golding
The staff were really helpful, pleasant and were happy to provide an opinion. The choice of frames and lenses was excellent and represented good value.
July 2022 by Mark Massey
Excellent service,catered for my needs and gave a thorough eye examination..gives me confidence to order a new pair of specs...and I can see me making further purchases. Thanks Rebecca and team,your all assets to your business...also great value..mark
June 2022 by Michael Butterworth
Very pleasant experience, really helpful & friendly staff.
May 2022 by Charlotte
My mum had an appointment here and she's usually anxious going anywhere on her own. No parking space meant she had to go in alone but when she got to the car she kept saying how lovely the ladies were there. Everyone was really nice and welcoming and well worth going out of our way to get to. Definitely got a regular customer here. Thank you ladies. ?
February 2022 by GirlieKopite
My mum had an appointment here and she's usually anxious going anywhere on her own. No parking space meant she had to go in alone but when she got to the car she kept saying how lovely the ladies were there. Everyone was really nice and welcoming and well worth going out of our way to get to. Definitely got a regular customer here. Thank you ladies. ?
October 2021 by john ellis
Never been here before and now in fourth week awaiting my two pairs of glasses!!.Was told they were ready last week but when I went to collect they had put wrong lens in wrong frame .I wasn't very happy as a stupid mistake for them to make .!!!!
October 2021 by Lorraine Wood
Thank you for an excellent experience, having eye test and choosing new glasses. Each member of staff gave me undivided attention,so lovely and professional, thank you.
September 2021 by cihan akgol
My second visit was just an awful experience. The difference between day and night compare to the first visit when seeing by Laura Anderson as she was just 5 star. This time didn't catch the gentleman's name, he was extremely uneasy and didn't sound very interested in questions I was asking about my contact lenses as if he wasn't the right person, it really felt awkward the whole session him trying to "get it over with". If you can't handle customers asking genuine question (especially if it is the first time ever getting contact lenses) then clearly you have chosen the wrong profession. He was very rough in getting the contact lenses into my eyes for the first time and simply didn't care how I felt. I just wanted to leave the place. So after all that struggle and uneasy feeling I have moved to the front to get the basic advise about lenses which is part of the process. I have been told that I should have arrived an hour earlier for that! I have showed the the reminder message telling me to arrive 5 MINUTES EARLY sent by them. The guy (with beard) ignored that and said "well you should have been told on the phone then) this was clearly them being unprepared therefore making up excuses to get rid of me and buy some time by asking me to make another appointment for that. Well YFI we have a life outside spending all that unnecessary made up appointments at Vision express. It was already hard as it is to spare a time to go and visit them. The whole experience was simply terrible and I will not be returning top this optician ever for their treatment and rudeness! Plenty of places out there. Mt recommendation to you would be if you have to visit this store make sure Laura Anderson is on. Avoid the other gentleman at all costs as well as the bearded gentleman at the front who makes up stuff telling customers non-sense when they've been told specifically in writing to arrive 5 minutes early saying they should have arrived 1 hour earlier and asking them to spend all their lives to come and visit the shop just because he wasn't prepared.
September 2021 by Paul Anderson
Professional comprehensive eye test. Excellent range of glasses, great help in making right choice from sales staff. Highly recommended.
July 2021 by patricia mcwhirter
I?ve very poor vision and my previous glasses had glass lenses. Chris advised me on the best frames that would accommodate my high prescription lenses without giving a ?halo? effect. As vision express have a ?nice t happy money back? policy I knew I was safe in the knowledge that I could get a refund if I wasn?t happy. I didn?t like the look of the first pair or the second as the plastic lenses did give a significant ?halo? so Chris said he?d get me a pair made with glass lenses but I knew the difference in weight was substantial, I?m very happy with the third try even though I?ve had to get the heavy glass lenses again. Chris was so patient with me and kept the two original pairs of plastic lensed glasses for me to compare to the glass pair to. He even helped me choose a pair of gorgeous Gucci sun glasses as my ?buy one get one half price? offer.Well done vision express for employing and training such pleasant, patient and accommodating staff.
July 2021 by S&M Lang
Contact Lens appointment was on time; paid attention to hygiene. Professional service; vision and condition of lenses were checked then I was given a clear explanation and advised on the necessary modification to my prescription before ordering new lenses.Relaxed, friendly and informative staff. 5?? Service
July 2021 by John Campbell
All the staff are very helpful and eye examination for my contact lens test assured me all was good and always excellent service by the optomerist as I had questions for her to .And I never feel any pressure to buy what I don't need . So in all a 10/10.
