November 2023 by Sally Beevers
Tui Heswall are amazing. Really lovely people and incredibly helpful. Yes, you can book online but the staff in the the store give you the personal touch and can also answer any and all your questions. Highly recommended.
November 2023 by Andrew Wells
From the first time we spoke on the phone we were looked after. We asked about certain things about hotel in Costa Rica and they were very knowledgeable, even emailing hotel for us . It was nice to talk to someone. Thanks Andrew
November 2023 by Amy Croft
We booked our trip to Iceland through TUI Heswall and the staff were amazing! Sharon was very knowledgable and so helpful! She was able to find us the most perfect hotel and book us onto excursions. We can?t thank you enough, we had the best time and will be using you again for future trips away
November 2023 by Rach F
We came in store last week to book a family holiday to celebrate a special birthday??.we are headed to gran canaria for some wintersun and cannot thank Sharon our travel agent enough?.. She was so thorough and knowledgable and nothing seemed too much trouble. The shop itself had a lovely helpful vibe and we will not hesitate to book again in the future here. Looking forward to our holiday now Thankyou Sharon and Tui Heswall :-)
November 2023 by Pat Drury
Just been to book another holiday in Cape Verde .William very helpful,as are all the staff in Heswall shop ,nothing too much trouble .Many thanks to William Sharon Penny&Pat Also manager Jacob & new assistant Chloe.
November 2023 by Sue Hedges
WE've booked holidays with them numerous times and all the staff have been friendly and helpful, particularly Sharron who always goes that extra mile to ensure We enjoy our holiday. just yesterday we went in to amend our booking from Egypt to Cyprus. Even though the process was complex, Sharron stayed calm and patient throughout. Will deffinately be booking with them again!
October 2023 by Ken Needham
Booked a first time cruise with Sharon. Without her help I probably wouldn't have booked the holiday. Sharon took the time to explain everything I needed to know in an easy to understand way, helped with all of the paperwork and went as far as to print my luggage labels for me. Well done Sharon.
October 2023 by Laura T
Jacob is an absolute credit to TUI. After we had a nightmare with Jet2 cancelling our package holiday when Leeds Bradford Airport closed after an aircraft overran the runway, we spent 12 hours frantically searching for an alternative with every provider in the UK & the kindness and patience Jacob took with our plight we can only ever be indepted to. He really is a credit to TUI, please pass on my thanks for his time and kindness.
October 2023 by Linda Ashworth
Have you been to Tui in Heswall- if you haven?t , we could really recommend them . We were fumbling to try and find a holiday - a quick call to Jacob and within only half an hour , we were spoilt for choice . The holiday was perfect - just what we wanted with no hassle and a great price . Jacob and the ladies of the office are professional , friendly and very good at what they do. So, it?s Tui in Heswall for u from now on. Thank you Jacob x
July 2023 by Steve Shroder
What a helpful shop this is, I usually do most things on the internet but booking with TUI Heswall is a pleasureSharon has so much patience and knowledge. If you?re thinking of booking a holiday with TUI then call in and see them, you won?t be disappointed.
May 2023 by Becky James
Service was brilliant.So clear and easy to book. Very friendly staff, happy to help you with anything. No questions are silly questions. Felt very welcome and looked after.Happy and smiling staff
May 2023 by Will Robinson
We went in today with the hope of booking a holiday to the Algarve and William was extremely helpful in making that happen for us. He looked at every option to try find what was best for us and within our budget. Fantastic customer service, extremely friendly and efficient, couldn?t fault it. The lady next to him was also extremely friendly. Deffo recommend going here if struggling to find the right holiday for you.
May 2023 by John D Smith
Excellent personal service with a high degree of professionalism from Sharon and her colleagues . We visited local Tui office to discuss a holiday we saw in the brochure and with time and courtesy shown to us we fully discussed our thoughts and requirements ,I am partially sighted after a stroke .All aspects of the holiday were thoroughly explained , price, times and options including booking airport hotel on outbound journey .Great experience , great personal service .
May 2023 by Pauline Dorning
I?ve booked several holidays at Tui Heswall, in particular with Will who is very professional, polite and goes the extra mile to ensure my holiday is spot on, necessary because I have both special dietary and mobility needs. Nothing has been to much trouble and always service with a smile.
May 2023 by Cheryl Moir
We have booked several holidays over the past few years through the TUI Heswall shop. All the staff are extremely knowledgeable and go out of their way to make sure everything is what we want. Excellent, keep up the good work - CM
