January 2024 by Mark Mitchell DL
For a family in a hurry for cheese for an impromptu Christmas fondue party, look no further than M&S Heswall. The service and attention which we received from Pam were exceptional. Every one of her 35 years with the company shone through!So pleased to have this level of service ?on our doorstep?Happy Christmas one and all
December 2023 by Nicola Perry
Huge amount of selection on lots of luxury food items and gift selection. Far nicer than Chester city store. Mum and I visited a good few times on way back from Parkgate. Very convenient small simply store. Always loved coming to this Marks.Nice staff also.Win and Nicola.
December 2023 by Dorothy Tolond
VERY helpful member of staff helped me today in store to find the jam + marmalade,his name is Spencer. Well Done. 5 ?????
November 2023 by jane
There a lots more self serve machines now, 2 staff just chatting and doing nothing and only one checkout.
October 2023 by maria hynes
I've always enjoyed shopping here but we visited yesterday and the store was absolutely freezing! I was shopping with my Mum who's a pensioner and she couldn't wait to leave as she was so cold. Needless to say we cut our visit short as it just wasn't an enjoyable experience. We noticed that the store assistants were constantly rubbing their hands together too in an effort to keep warm. This needs to be sorted out ASAP if you want customers to spend more time in the store and spend more money. Sorry!
September 2023 by Nicole .K
Always a lovely shop to go to ,
September 2023 by Duh_it?s_Dan
I went to M&S earlier and asked a member named david - really helpful , bit flirty but all round nice guy ! Love to see it ! will be coming back !!
April 2023 by Ben Cuthbertson
I recently visited to buy Easter gifts, M&S Heswall is a lovely store, with plenty of selection of produce, little queuing times and friendly staff. Despite it being more expensive than other supermarkets, the quality of the food is much better!
April 2023 by 19adm59
Always good food but like other places, getting more and more expensive now.
August 2022 by Anne Hill
Big shout out to M and S Simply Food Heswall for the donation of bottles of sparkling water for a social event for our Ukranian Refugees and their hosts in Neston/Parkgate. Very much appreciated. Thank you
January 2022 by Aphroriq
Either give your staff a vision check-up, or accept my legally obtained ID when I want to buy alcohol. Why on earth would I: 1. have a fake ID, 2. have a fake ID to buy beer in M&S, the most expensive shop there is. Horrendous, don't waste your money.
November 2021 by Steve Thomas
Terrible queues to park, best avoid taking the car in, probably best parking on the main road. I called in for the £12 dine in meal, but as is the norm now in most of their food outlets 50% of the food was unavailable. A bit disappointing if like me you call in around 5pm on a Friday on the way home. They really don't give people who have been working much choice as the stock levels aren't maintained.
July 2021 by Lynne Stanley
Hello , On Monday the 25th at 13.42 .I used your Heswall Shop.It was quite a large shop. So at the checkout I realised that getting to my car would be difficult for me as I have a mobility issue and your parking area is on a slight slop. The trolley takes off me. A lovely male member of your team came to help me, am sorry but I don't know his name . But I would like to thank him for his kindness .He lead me to my car offering me his arm to link loaded my food in the boot. He was so friendly. Am sure you will be able to find him with a few questions as he deserves recognition. LYNNE
July 2021 by Christopher Burcombe
I went to the foodhall in Heswall this morning. I was desperately looking for roast chicken slices, but there weren't any on the shelf. I was looking at chicken breasts, thinking I could slice them and a lovely lady member of staff said to me " excuse me sir, don't you normally have this chicken" , just what I was looking for. I couldn't believe this lady remembered. But she did and made my morning. Your staff are brilliant, and they certainly know what your regulars want. Thank you very much. Please identify yourself if asked. The store is a better place with you there. Thank you dear, once again. Chris Burcombe.
July 2021 by Nigel Smith
I use this shop a lot and would normally give it 4 stars but in this occasion I was overcharged for mango. It cost £3 for 1 pack or £2.50 for 2. When I went to ask for a refund the member of staff was barely civil and spent ages finding someone to process the refund saying she couldn't. Eventually she came back and did it so she was obviously hoping I'd go away. Very poor and also how many other customers didn't realise they were being overcharged by what is clearly an offence.
