November 2023 by acebillyboyhero (AceBillyBoyHero)
Twice I have been here now and each time been they say been a glitch on the online system that they are fully booked, been going to the rice line specsavers for years never had this problem with them, moved to Formby and only booked 2 times at this place and both times I have waste my time, I will be using other opticians from now on
November 2023 by Clare Harpur
Bad service my partner booked online but he never got his appointment as they said he never booked it its happened a few time now not good
November 2023 by CATHARINE STREET
From start to finish the Formby branch was professional and friendly. The optician Aisha Iqbal was excellent, she explained everything thoroughly and was reassuring. I saw the dispensing optician Erin after the main consultation and she was also very good. Thanks again Kiran Jumbu
October 2023 by Joan Manley
Staff were excellent with my 93 year old mum who has dementia. Friendly, helpful and very patient!
August 2023 by Ian Hampson
Friendly and helpful staff, great glasses.
July 2023 by Gary Landry
Great service, helpful and friendly staff. Great selection of frames very reasonably priced! Love my new glasses and prescription spot on! I will definitely be back and highly recommend the Formby branch and team.
June 2023 by Michael Johnson
Very helpful staff and friendly good service good choice of glass
April 2023 by Simon Rowlands
Great Service today , Fixed my reading glasses and filled my medical records in for renewing my driving license ? Many Thanks
April 2023 by Alison Gibbon
Got varifocals again - usually adjust pretty quickly but it's taken quite a bit longer this time. Think I'm nearly there but will go back to Specsavers if I need to. The service is excellent and the staff are always very helpful.
January 2023 by David Morgan
Great service from the team
December 2022 by John Hussey
Got an additional pair of distance glasses for driving long distances on motorway. I was so pleased that I ordered the same prescription but with a tint. Just back from a holiday in the (very) sunny Med. They were excellent, best 'sunnies' I've had. Thank you.
October 2022 by PC Corner
Ordered 2 pair of glasses over 11 days ago, recieved a voicemail after 6 days saying one pair was ready but the second pair were delayed.The store is a half hour drive for me so I left it another few days (no updates from the store in this time) so decided to make the journey to collect the one pair that was ready, I arrived to a closed store with a sign in the window apologising for "unforeseen circumstances"I've called the stores number over 20 times to find out if they are actually open and if I can collect the 2 pair of glasses I've paid for, as yet no answer. Absolutely appalling customer service.
August 2022 by Alison
Prior to.arrival we received phone call from store. As my mother and myself both had appointments they kindly swapped them round so mother didn't have to climb stairs.On the day I dropped my mother 10 minutes prior to appointment parked car and entered. I waited a few minutes before I was asked to take a seat. When I gave my name the man turned pointed at the clock on wall which showed time of my appointment and announced loudly in front of staff and other customers i was 10 minutes late.I pointed out they should have noted we swapped times and mother was actually on time and being seen. With no apology for the public reprimand I was told I would have to wait.Really unimpressed with attitude. Will seriously consider going elsewhere next time.
May 2022 by Rachel Graham
On my visit a couple of weeks ago one of the opticians (I assume from room he was in by waiting area, an older man) was relentlessly moaning about customers to other members of staff, making customers sound stupid, moaning about customers who got tests in Southport branch before wanting appointments in Formby. God forbid someone wants an appointment in the place most convenient for them on a given day. Sounded so snarky and rude, just do the job you get paid for.
March 2022 by Jeanette Inkin
Staff were lovely. The lady that looked after me was very helpful and put me at ease straight away
