July 2025 by Millie Dean
Staff gave me an appointment for 9am even though the branch does not open till 9:30 as k went in yesterday to set up an account I can not do online as it will no let and the staff were too busy to do it yesterday and have to make it appointment only when I?ve been to other branches and they have tried to help when I have first arrived
November 2024 by Christine Langley
Been trying to update our account since Easter. Not a single piece of process. Numerous number of phone calls & letters. Last a week ago & then they sent letter to someone no longer on account. You couldn't make it up
October 2024 by Rob2020
The bank has been closed since 2021 so anyone complaining doesn?t need to moan it?s closed for good the building is now on the floor
February 2024 by Graham hyland Hyland
Rediculas opening hours
October 2023 by John Gallagher
Tried to draw 260 out of the ATM Mon 9th Oct around 730am but the machine didn't dispense the money so I went in the branch a few hours later to see if they could assist me and initially a woman said yes then she asked do I bank with them I said yes but it wasn't my Santander card that I withdrew money off it was HSBC card she very quickly changed tone of her voice and persona then and said you need to speak to HSBC I replied it was their ATM nothing to do with HSBC to which she said we can't do anything very abruptly and rudely which raised my anxiety further as I needed that money that day and she became really very passive aggressive with me which turned on to a lively argument when 2 of her colleagues came out and I quote one of them saying you're the only one who's acted like this about the ATM not giving money out. I found out later that it had been happening since Saturday 2 days before so there would have been lots of customers in same predicament. Anyway they rang the police despite me NOT THREATENING OR USING ANY BAD LANGUAGE. I just wanted my money I was owed. The police came 5 officers and 3 cars and I was told by one of the officers that the disgusting LIAR with the glasses on said I had become abusive which was a scandalous LIE and I will be taking this further and ensuring these 3 face disciplinary action for their conduct they are an utter DISGRACE
July 2023 by Bill Dears
The staff are rude and talk down to customers. They are not friendly or kind it's false. Bad attitudes from them all they speak smarmy to everyone. The maganger a Asian lady also allows her staff to treat customers badlyShe allowed her staf to be rude to a lady and dis nothing but side with her staffThey treated me badly few times now so I closed my account with themI think they need better staffGet rid of them allStart againGet some people who have skills to deal with the publicI will be taking ot to the liverpool echo next time
July 2023 by Sky Joney
Very rudeAwful staffVery aggressiveNot friendlyHorrible staffI wouldn't give 1 starManager needs to be sackedStaff need to goReplace them allBetter banks out ther than this bank
April 2023 by Ando Maccaca
Dishonest thieves, paid £450 cash in to atm, swallowed the money and they claim I didn't deposit any. Staff in branch lied and have blatantly took the money when they have opened the machine. I will not stop until your branch is closed. You thieves.
April 2023 by Michael Walsh
Awful opening hours !
January 2023 by Nadeem Akhtar
I went in to the branch yesterday. I needed help to get my online banking started and set up. I was helped the moment i walked in by a truly helpfull kind friendly member of staff. The lady in question showed how proffessional she was by the patience she showed me, as the app took time to download. So kind, so helpfull, so attentive. And to put the icing on the cake, we talked about my favourite sport, boxing!!!! Thankyou from the bottom of my heart. The chocolates were just a thankyou.
November 2022 by Mumble Bumble
Poor quality of staff at this branch.
October 2022 by Ethan Jzl
It is slightly clean sometimes grubby. Staff is so nice. However it keeps on shutting down which is really not helpful.
October 2022 by w morris
Loses change of address details. No working opt out for voice recognition. Compliance and Risk team unable to recognise, manage and monitor Data Protection risks. Provides only a voicemail and never replies. No customer service phone numbers. Customers beware!
June 2022 by Kumar G
Not good at all.
May 2022 by Julia Ziskin
This is a question as I am finding it difficult to contact the bank.Hi, Help, I have been scammed by someone into buying something through Market Place. They gave me their Santander account no, Sort code and name so I that I could make a bank transfer to them which they received. I have traced it to Bridle Road, Bootle, Merseyside bank. How can I contact the person?
