November 2021 by patrik bartos
Google says open until 2PM. I'm rushing here like an idiot with 20 parcels, it's 13:43, post office closed!!!!! ONE STAR FROM ME!
September 2021 by TOM YORK
Awful service since it's been took over. The girl behind the counter needs some customer service skills
August 2021 by Ann Geraghty
Visited today, the lady was exceptionally helpful as I had left my glasses in my car, she helped me and made me feel really comfortable - thank you
August 2020 by Ben M
Terrible service! Not only is the woman at the desk one of the most rude, unprofessional and sour faced assistants I've ever encountered - she really shouldn't be working with the general public and would benefit hugely from some customer service training- but once you can tear her away from her kindle or phone she tells you they don't do things that it says clearly on the Royal Mail site can be done at any branch - returning Euros for example. She also makes up what you can and can't send - I've checked for what is allowed and found my items are fine when taken to the one up the road after checking with them, who are far more polite and courteous. Avoid this place!
June 2019 by Antonia
Closing time on google is incorrect!
May 2019 by Dave Barker
Staff more interested in personal calls on her mobile.....must have been a beauticians call, she needs it
April 2019 by Tilly 036
Customer service is woeful! Went in with a few parcels and got told to go to another post office in future! The women then proceeded to make comments about how she was working alone and her queue would be long all day now! And when customers came in apologised on my behalf for how many parcels I had! I understand she was working on her own but this is my local post office and I've been going with my mum since I was a child I was made to feel uncomfortable and found the staff member very rude! Will be going to a different post office from now on!!
March 2019 by Phillip Cameron
I went to this post and Jan served me .I explained to her that I had just moved house so in needed my logbook change the address .My driving licence change the address and my digi card ( HGV) change the address and it also need renewing .I had a letter and envelope for my digi card detail .The lady told me I had the wrong form and gave me another form. I realise that I had not received my card so I went to the post office for an explanation Jan told she wasn't interested as she had to cash up and had to serve customers and was not interested as I didn't have a receipt. I realised later that I gave Jan the correct details and she gave me back my original copy. I asked her to realise that she made a mistake and she became abusive and told me to get out of the post office .I was trying to point out to her that she made a mistake but she kept lying saying I didn't go to her post office and she hadn't seen the form I gave her . I want to make it clear to people that Jan is a liar and I will make sure the boss of the post office knows about this. Knowsley rd ,Post office, 83 Knowsley rd. Bootle L20 4NH
February 2019 by Diana Feeney
Bad service... I tried to send a parcel to my country and no one told me that I can or canâ??t send there. When I came back and asked â??whatâ??s going on?â? , post office worker tried to prove to me that she always does it and she was quite rude.
February 2019 by Some One
Worst staff attitude ever, people need to learn manners in this store, always long lines because they would rather talk to people they know then actually do their job. If i was management i would be having a word with staff about how they treat customers.
November 2018 by UK Clearance Centre Shop
Used to think this post office was quite good, but since Lisa left it has gone down hill, argued with the new post office worker questioning every parcel I drop off
October 2018 by Angela O'Brien
Lisa who works at our local post office is absolutely fabulous. I am a visually impaired user and she is especially empathetic and attentive to my needs regarding reading out receipts and balances
September 2018 by Ukclearancecentre Shop
I go into this Post Office several times a week. Never had any issues, staff chatty, friendly and knowledgable. They will even help customers save money by giving them advise on the best way of posting items etc.
July 2018 by Angela O'Brien
Lisa who works at our local post office is absolutely fabulous. I am a visually impaired user and she is especially empathetic and attentive to my needs regarding reading out receipts and balances
May 2018 by Tracey Roberts
I visit Knowsley road post office on a daily basis Lisa is so helpful and always very cheerful I wouldnâ??t go to any other post office I really value the service she gives to our company i is a credit to your company
