March 2024 by Michelle Ellis
Struggled to get hold of medication I desparately needed. Due to supplier issues other Parmacies were out of stock. I called up Townfield Pharmacy and spoke to a lovely lady on the phone (Bev?) She went and checked straight away and sorted me out with my tablets. Thank you so much. Excellent customer service :-)
February 2024 by Abi Qureshi
Went to pharmacy to speak about an ear infection and other stuff, asked to speak to the pharmacist, I understand she is busy, but she was able to relay information to various staff instead of coming to speak to us herself, the situation frustrated me and made me feel uncomfortable. They tell you to approach pharmacist to ease pressure on GP surgeries but pharmacists refuse to speak to you, how does that work? The pharmacist with dark hair appeared like she couldn?t care less. I was very appalled with the service.
February 2024 by Phoenix Decorating contractors
Excellent service
February 2024 by Shirlie Derbyshire
Quick, easy service
December 2023 by Sharon Brennan
Best chemist by far , all staff are so friendly big thanks to you all
October 2023 by Chris Smith
Excellent pharmacy. Very efficient and friendly at the same time. Nothing any trouble for them
September 2023 by Daniel
Pharmacy works fine, but there is a really annoying 'anti loitering' siren outside where you have to queue when busy. Very unpleasant.
June 2023 by Amy Gargan
Back and forth to this pharmacy over the last few days . Firstly to be told they hadn?t processed my prescription even though plenty of time allocated and to wait for a text to come and collect when ready . Gone a week without medication after a phone call with the doctor to find they did in-fact have it , yet no message ! I then go back to find the on-site pharmacist isn?t there so they couldn?t give me the meds anyway. I now need to return and go longer . Not great service & extremely inconvenient !
December 2022 by stanley harding
The day before, I checked the opening times it said open from 9.00am to 1.00 pm Christmas eve.Went to collect my prescription at 11.00am , not open, no signs on the door to explain hours.Two other people in cars came when i was there to collect their prescriptions and said the same.I rang the pharmacy when i got home to see if there was any explanation on a answer phone, the phone just rings.This needs looking into, this could be damaging people health if they need their prescription straightaway!
November 2022 by Susan Beech
Friendly and helpful staff
October 2022 by Richard Autus
Staff very pleasant and efficient. Convenient collection system. Nothing is too much trouble for them
June 2022 by paula mitchell
Excellent staff and service from a very organised pharmacy. They offer a wide variety of extra services too. Wouldn?t hesitate to recommend.
May 2022 by Trish Thornley
They are very organised and efficient. The staff are kind, supportive and friendly
April 2022 by Gill Greaves
Re BLISTER PACK? They put somebody else?s medication in my dads blister pack . The blister packs were labelled with my dads name and his meds. He took the meds assuming the pharmacy were competent + were using a different brand of his own meds. These meds made my dad sleep for 6 days 24/7. The GP who attended to dad said ? The dose would knock a horse out for a week? my dad seemed to recover over the next couple of days then 2 weeks later had a massive heart attack. He had no history of heart failure at all. He died leaving my mother devastated. This all started in Jan 2022. ?Ali? the pharmacist admitted her mistake to me in a meeting. I recorded this and the phone calls they made to me every day for the week my dad was knocked out.. They phoned me for updates on my dad + to give information they had got from toxicology labs in hospital. I also took photographic evidence of the 4 blister packs . Unsurprisingly we?ve heard nothing from them since They made a terrible mistake , I had to ask them to send a card or box of chocolates to my mum just out of common decency. The pharmaceutical
company of the wrong meds have been informed of this event; If your interested check out who owns Townfield pharmacy ! . SUGGESTION double check yours or loved ones meds or better still AVOID this pharmacy for peace of mind. ?Boots? is only down the rd
I?m Gill Greaves .. daughter of Thomas Greaves now deceased ?Pharmacist Ali hope you look at the photo of my dad after all he was your customer
February 2022 by ann brown
Since changing to townfield pharmacy I have had no problems at all in fact they go above and beyond to deliver my medication very quickly soon more stress and queuing up thanks to all the team !