December 2023 by bob payne
Excellent service, only needed some advice following a scam using the mobile phone. Got the reassurance I needed. Thank you.
December 2023 by Tony Hannan
I nipped into three yesterday as I?ve been meaning to get an upgrade on my phone for ages. Have to say, it was the best customer service Ive had in a phone shop. The lady I spoke to helped me understand all the options available and was really kind when I asked what were probably daft questions (I?m not tech-y at all). Felt like she wanted to genuinely get the best outcome for me, not just the highest value sale and wasn?t pushy at all (I?m a bit allergic to ?sales technique?). So, thank you 3, I?ll definitely return and can recommend to others.
December 2023 by Martin Hawkins
Della, the store manager, was really helpful and sorted my issue out quickly. Had some concerns about a message I had received and Della took the time to explain that there was nothing to worry about. Been shopping here for years and I'll keep coming back because the service here is brilliant.
December 2023 by Charlotte Adams
The customer service in the Birkenhead Three store is outstanding.I'm not the most tec savvy person and I've had so many issues sorting out my upgrade, but every time I've gone into the store, every member of staff have gone above and beyond to get me sorted.They provided such a warm welcome and helped ensure my son was entertained whilst I was being seen to and showed genuine empathy for the inconvenience I've experienced.
December 2023 by John Summerfield
On a visit to see family I hand an issue with my phone. Nipped in and the woman who helped was very knowledgeable and had my phone working again in no time. Thanks for the great customer service.
December 2023 by Liam Piercy
Mother in law went to this shop (Three Birkenhead) as she has 9 active accounts with Three. She?s isn?t really sure what? she is paying for, so she nipped in to see if they could show her. The girl that she spoke to said that they can only help with sales in that store. For any customer service bits, she needs to call up head office. I?m not having that a Three store can?t help with customer service. Not a chance. ?We?re happy to sell you a phone and 10 MiFi boxes that you?ll never need but if you have any problems, don?t even think about coming back because we couldn?t care less. Now get out the way old woman, there?s a sale over there! ;)
December 2023 by David Warner
Unscrupulous! Not an ounce of integrity whatsoever! Stay away from these crooks!I was in the store late last month just to have a look at the new iPhones, Google Pixel and the Samsung flagship range. As I walked in and started checking the iPhones, a young female member of the staff interrupted me whilst I was busy looking at these devices. I very clearly told her I was just looking (don't like pushy sales people) and wasn't there to buy anything that day. She still gave me her name which I never asked and said I could ask her if I needed anything (again something that doesn't need to be told, duh!).Now here comes the actual part. A few minutes later, the store phone rings. One of their lads picks up. In response to an enquiry, he says they only have one piece of that particular high end phone in stock but quickly changes his story and blatantly lies to the person on the phone about it being out of stock and that he'd just checked while he'd been on the phone with them. This young lady, who I believe to be the manager or someone senior, kept signalling to this lad that there's only one and that they didn't want to sell it outright. I don't know whether this has anything to do with their personal commission but they certainly aren't honest with customers.After witnessing this, I have absolutely no trust or faith in these crooks. In the end on my way out, I managed to casually get their names from another young lad at the front of the store. It was Danielle, the lady, and Kevin, the lad.You're better off buying things yourself online using the app or website or a third party deal website. These crooks will sell you what profits them, not what benefits you.
December 2023 by Rich Denton
Needed a new SIM sorting quickly as my daughter's phone was stolen. Superb customer service from Della
December 2023 by Annie Watkins
Just wanted to leave a quick note of thanks to the fabulous staff at Three Birkenhead...truly, thanks ever so much...you saved me...a teenager without a phone, nightmare, but not anymore!!! Thank-you so much #superstars
November 2023 by Stephen Evans
Natalie was very helpful..Great staff.
November 2023 by Paul Traill
I've been with Three for seven years now having had a particular poor experience with a different provider. I've always enjoyed going in there as I find the staff very nice, very engaging and generally good fun. Until today unfortunately.My phone screen smashed this morning and as my contract has already expired anyway, I thought I'd get a new phone instead of getting the repair done (though I did look at the repair option with my three insurance but found that a complete waste of time, I really don't know why I've been paying that for years but anyway that's not relevant).Once in the shop it took a while to be seen to as there were a few other people in the store (no problem with that, though a simple acknowledgement and "I'll be with you as soon as I can" goes a long way).I was in a bit of a hurry as had to get back to the hospital for some family and once I was seen to, we progressed quickly to go through the process of getting a new phone. "Two years or three" I was asked. "Two" I replied. I was quoted a price, though when the salesperson was out the back to get my phone I noticed on that particular phone stand the device was listed as a lot cheaper and so I asked about this. "Oh that's for three years, you said you wanted two" I was told."OK, then can I get three years instead?" I asked. This lead to all sorts of confusing back and forth. First I was told I could but they would have to run another credit check through (I wasn't aware they'd actually done one already) but that was no problem.Though this then changed to "we can do this, but it takes another 24 hours" which wasn't ideal but I was willing to come back next day. "OK, I'll come back tomorrow then" I said as I needed to get to hospital, but was told I had to wait until the manager could make a call about this, which would take time as she was with a different customer. I apparently couldn't leave the building or else it couldn't be cancelled which didn't make any sense to me.I asked why I wasn't told about the difference in prices and was told "well that's common sense" which I found incredibly rude and when I questioned this I received no apology. I'm sorry I didn't consider price differences between contract length, what a ridiculous criticism of me.I really had to go and really needed a phone. "Can I push this through at this price and sort it out later? I'm trying to give you more money and commit to you for longer!" I said or something to that effect. That couldn't be done either. I was then told that the price on the stand was wrong anyway and the actual price was "about £4 less"...not that I could get it anyway.I gathered the kids and went about leaving and I was most surprised that they did nothing to stop me from leaving. No apology. No alternative option. No attempt to keep a customer of seven years. In the end, and purely because I needed a phone and didn't have time to look around elsewhere I went with the two year option at the higher price. I'll keep this and then go elsewhere...not that they will care.Having discussions like this in store isn't something I like doing, but this was almost £200 difference in price over the course of the contract. I think I was within my rights to question it. I found the answers and service from there particularly poor, and mocking my common sense without apologising very, very low.To end on a positive note - they were great with the kids. They kindly turned on a drawing app on one of the tablets so they were kept entertained while I was seen to. And a gentleman in there was really polite and friendly with the kids.Apologies for lengthy review but I felt obliged to review this extraordinary poor service. Thanks.
October 2023 by Google user
I've been with Three for seven years now having had a particular poor experience with a different provider. I've always enjoyed going in there as I find the staff very nice, very engaging and generally good fun. Until today unfortunately.\\n\\nMy phone screen smashed this morning and as my contract has already expired anyway, I thought I'd get a new phone instead of getting the repair done (though I did look at the repair option with my three insurance but found that a complete waste of time, I really don't know why I've been paying that for years but anyway that's not relevant).\\n\\nOnce in the shop it took a while to be seen to as there were a few other people in the store (no problem with that, though a simple acknowledgement and \\\"I'll be with you as soon as I can\\\" goes a long way).\\n\\nI was in a bit of a hurry as had to get back to the hospital for some family and once I was seen to, we progressed quickly to go through the process of getting a new phone. \\\"Two years or three\\\" I was asked. \\\"Two\\\" I replied. I was quoted a price, though when the salesperson was out the back to get my phone I noticed on that particular phone stand the device was listed as a lot cheaper and so I asked about this. \\\"Oh that's for three years, you said you wanted two\\\" I was told.\\n\\n\\\"OK, then can I get three years instead?\\\" I asked. This lead to all sorts of confusing back and forth. First I was told I could but they would have to run another credit check through (I wasn't aware they'd actually done one already) but that was no problem.\\n\\nThough this then changed to \\\"we can do this, but it takes another 24 hours\\\" which wasn't ideal but I was willing to come back next day. \\\"OK, I'll come back tomorrow then\\\" I said as I needed to get to hospital, but was told I had to wait until the manager could make a call about this, which would take time as she was with a different customer. I apparently couldn't leave the building or else it couldn't be cancelled which didn't make any sense to me.\\n\\nI asked why I wasn't told about the difference in prices and was told \\\"well that's common sense\\\" which I found incredibly rude and when I questioned this I received no apology. I'm sorry I didn't consider price differences between contract length, what a ridiculous criticism of me.\\n\\nI really had to go and really needed a phone. \\\"Can I push this through at this price and sort it out later? I'm trying to give you more money and commit to you for longer!\\\" I said or something to that effect. That couldn't be done either. I was then told that the price on the stand was wrong anyway and the actual price was \\\"about £4 less\\\"...not that I could get it anyway.\\n\\nI gathered the kids and went about leaving and I was most surprised that they did nothing to stop me from leaving. No apology. No alternative option. No attempt to keep a customer of seven years. In the end, and purely because I needed a phone and didn't have time to look around elsewhere I went with the two year option at the higher price. I'll keep this and then go elsewhere...not that they will care.\\n\\nHaving discussions like this in store isn't something I like doing, but this was almost £200 difference in price over the course of the contract. I think I was within my rights to question it. I found the answers and service from there particularly poor, and mocking my common sense without apologising very, very low.\\n\\nTo end on a positive note - they were great with the kids. They kindly turned on a drawing app on one of the tablets so they were kept entertained while I was seen to. And a gentleman in there was really polite and friendly with the kids.\\n\\nApologies for lengthy review but I felt obliged to review this extraordinary poor service. Thanks.
September 2023 by Louise Chessell
Visited three Birkenhead after our local store was closed, we went in and was going from a sim only plan to a handset, my partner was approved straight away, my little boy got to choose the colour of his phone excellent. No here?s where the problems start, the lady dealing with us forgot to waiver the £200 cost from the sim plan, was told this needed to be cancelled, will phone in a couple of hour. My partner got an email to say such order was cancelled so we headed back into store as we was assured that this wouldn?t be a problem and we would still have a handset, 2nd time into store and there was a decline on the account ok this is because of the other iPhone being out through, the decision was then overturned by customer care and we got to proceed with the application, great news? No! The application then was a ?stuck order? Danielle and daz were trying there hardest even after closing to get this handset for my little boy when the order wouldn?t pull through, ok we left the store and was told it will be sorted for the next day (Sunday) so we returned to store again, to be told the 2nd put through had to be cancelled but was assured we was going to be leaving the store with the phone as this was purely staff error first instance and system error second instance, we then had another decline was assured that it will be ok they will over turn. This was NOT the case we had to leave the store for the 3rd time with a upset little boy and yet again NO phone. We then visited our Chester local store who had the matter resolved for us within a few hours, so how can this store make such a mess of our order and not correct it? Yet our local store corrected the mess and now have a happy little boy! Big up CHESTER!!Three I think abit more training on the ?new system?? would Benefit your staff here to stop this mistake happening again.
August 2023 by Dorothy Tolond
Very helpful young lady called Megan ( name badge ) helped in store today as I had a problem with a re - delivery on my email + couldn't access it,she helped,all sorted now. Well Done Megan. ?
August 2023 by stephen casey
i was in there this morning just after it opened on 1-8-23 i had a problem and spoke to a guy i think called Kev. he was the most helpfull person you could wish to talk to and sorted out what i wanted to know about my a/c thank you,