October 2024 by Sarah Morrison
Would give no stars if i could! Really need to have an overhaul of staff in this store!Worst store ever,will never shop in here again. Manager rude and unhelpful,staff not interested in serving anyone, they seem to have no time for customers. Stood waiting for 10minutes for someone to help me get a pair of trainers, there was only me and 1 other person in the shop. Had to go looking for someone in the end. When I was served the staff were uninterested and it seemed like I was an inconvenience too them. Eventually got a pair of trainers and the staff threw the box down and ran off! When this pair didn't fit,again had to wander round the shop to find a staff member to help. Same staff member told me I had to wait as she was busy! (Stocking shelves). Eventually after another 5minutes managed to get a pair that fit.
Another occasion i had to deal.with the manager instore,she was so unhelpful,rude and abrupt,and when I started getting annoyed at the way I was being treated,she turned her camera on and told me she would not serve me if I carried on the way I was, and to stop talking or she would not exchange my items,even when I tried to speak I was told to shush!!! Absolutely disgusting customer service, she should of turned her camera on at the start so she could of seen the way she was speaking to me, but only turned it on after she had been vile to me. Horrible store,will never set foot in Birkenhead sportsdirect again, the sooner they shut it the better!! Now I understand why the shop never has any customers!
August 2024 by Light Seba
Never shopping there again..
Rude staff, plus u can't return a faulty product for cash, they only give vouchers!!
Ridiculous
June 2024 by Wendy Silver
Many different types of shoes with clothing to try.
February 2024 by Chris Ilabaca
Absolutely zero customer service skills, the woman that served me on the football boots was uninterested and rude with zero eye contact. I complained to the man on the till and he just apologised, I?m guessing this is the standard experience people face in this shop. Retail industry is dying right now the only thing that will save it is knowledgable and enthusiastic customer sales reps that show a genuine interest in the customers needs.
February 2024 by Sharron Stott
Terrible! Does not give refunds and lies do not recommend bad place!
December 2023 by David Enoruwa
Very poor customer service at this store?. Calls are never picked up. Then what?s the need for having a phone?
November 2023 by Lynda Langerhuizen
put the price of Reebok black classics up from £45 to £70 pure greed from Sports Direct wont be buying them again
October 2023 by Henry English
I went into this store looking to purchase running shoes for an upcoming event,I was ?assisted? by your staff member Branson or Brandon as I heard someone else call him. He couldn?t have been less bothered on even trying to be of any help,he actually seemed totally disinterested in helping me,I felt like I was unwelcome in the store. I asked if there was a sale section and he stood there sighed and pointed.His extreme unprofessional manner made me quickly leave to go to JD sports instead,a lot more expensive but has friendly staff who knowabout the stock.He sarcastically told me to have a nice rest of my day which I felt was insincere and rude?. I was disappointed that this store employs staff of this nature,they don?t care about customer service and clearly hate their job. He obviously needs more training or a firework lit up his backside to become more motivated, in trying times it was sad to see somebody so unbelievably cold and unfriendly in your store trying to assist your shoppers, I definitely will not be returning to this store, while this store employs lacklustre unenthusiastic unmotivated lazy employees.
February 2023 by Brandon Lee
Rude trollop of a cashier whispering under her breath after I pointed a deformity out on a pair of boots I was buying, me or my money won't be back
December 2022 by John jones
You do seem to have very spiteful customers - or are they just being truthful. I myself had no problems.
October 2022 by Rahela Ghinea
Very unhappy with the customer service. Don?t even deserve the 1 star. I asked for a pair of shoes to try on and I got told they had to serve someone else after I waited for so long to ask her. Disappointed
July 2022 by Carla ?Madge?
At the moment you have to go upstairs for shopping then back down to pay with only 1 till on , there is a bit of a wait if there's a few in line.
July 2022 by Steve Ritchie
Very good offers across the range of goods.
July 2022 by janet burns
Staff friendly and helpful
July 2022 by Uk mountain biking AND CYCLING NETWORK WIRRAL
A very good sport shop and very cheap
