August 2025 by Matty Crofts
Went in for a piercing on Wednesday 27th August 2025, I was served by Lisa and Helen who assisted me in choosing the perfect earrings and made sure my visit was friendly, reassuring and comfortable. Would recommend a visit to anyone
August 2025 by Dorothy Tolond
Popped into H.Samuel in Birkenhead less than an hour ago with a little problem with my bracket ( not from here ) lady called Lisa Very helpful + sorted it for me. Thanks Lisa, Fantastic customer Service. 5 ????? from me. Try this jewlers yourself + see how lovely the staff are + wonderful items as well. ?
July 2025 by jane morgan
Outstanding service. Both members of staff were super helpful! Fabulous shopping experience. Thanks!
July 2025 by Emma Corbett
Took my daughter to get her ears pierced here. I didn't even know they did them until recommended by a friend. Staff were lovely and friendly and very Knowledgeable. Would use them again. Rachael and Deborah put my daughter at ease and couldn't have been more helpful.
July 2025 by Bella Martini
Rachael was incredibly helpful and was able to help my mum find a necklace that was out of stock. Very friendly and excellent service.
June 2025 by Allan Cooper
The necklace I got from yourselves in 2023 was insured, however I lost my receipts. Having found out as much information as I could it still wasn?t enough to get a replacement on the insurance (it was unfixable). However, Lisa in the store went above and beyond in helping me (I had also been in a couple of times trying to sort this, but she told me what information I needed) to be able to get the replacement. It took her a long time and a lot of effort of looking through the till, and ringing up the insurance company, but never once did she look flustered or fed up of helping me to be able to get the necklace. All the time she had a smile on her face. Great member of staff at the store and a lovely lady. Would make a great detective. Thank.
April 2025 by Daniel Jones
Picked up our rings today. Debbie was so helpful and went the extra mile and was brilliant. Thank you debbie
April 2025 by Stacey Iles
The staff r very welcoming they helped me so much they tried the chain on me very helpful I reckon mend these
January 2025 by Jake Fisher
Absolutely fantastic! When my ring wouldn?t fit they helped me get a bigger one in my size. Nothing was too much trouble for, Lisa and Debbie.
January 2025 by Andrew Goudie
Pleasant friendly staff...thank you Helen...!
January 2025 by yvonne upton
Amazing service like no other sooo helpful & the lady serving me (I?m so sorry I didn?t get your name) tracked a ring down for me which I wanted for Xmas but couldn?t get my size ? it?s now on its way from Edinburgh to Birkenhead & then hopefully onto Leicester ? I can?t thankyou enough ! 5 ??service without a doubt!
December 2024 by Stuart Allen
Debbie was absolutely fantastic, unbelievable customer service. Thank you so much.
December 2024 by helen Stanley
Helen was fabulous! Extremely helpful and super knowledgeable. I ordered online and didn't like what I had chosen. She offered me several alternatives all to my liking and gave fabulous customer service processing an exchange and making the whole visit hassle free. Easy to do business with, friendly and with lovely colleagues too. If you are looking for jewellery in Birkenhead be sure to go here first. First class service thank you Helen & team.
December 2024 by J
Lisa helped me and my wife to purchase her wedding band which had to match a bespoke style of engagement ring. She spent a long time showing us different options and advising which suits best. I?d recommend this store as they?ve got it spot on, thank you.
December 2024 by Sharon Taylor
Lisa, you are an angel. We can?t thank you enough for going above and beyond our expectations!!
We popped in to purchase an eternity ring and got two new rings!
While looking at the item we wanted to purchase, I told Lisa about my wedding ring, which we bought in February of this year at a different branch.
I informed her that, after our March wedding, one of the stones from my band was missing and sent away for repair in April. Thankfully, whilst purchasing the ring, I had taken out a policy to cover against any damages, loss or theft.
Upon inspection, the repairer deemed it a manufacturing flaw, and they covered the repair without even going through said policy.
After calling, I collected the ring from the store, popped it back on & went home.
Little did I know how bad the repair was.
I told Lisa I?d noticed it didn?t look the same as when we?d purchased it.
She used her monocle to inspect it and confirmed my concerns that the repairer had not appropriately repaired the problem since the claw was still missing and is now hanging on by a honeycomb patchwork of metalwork only.
I couldn?t believe that the other store could have let this happen, let alone pass Quality Control or allow me to walk out wearing my ring, knowing that at any given time, it would fail again.
Lisa insisted that it be replaced immediately with a brand new ring at no cost to us.
Not only did she rectify the situation, but she also cleaned up another branch's mistake!
Lisa understood how upsetting it was for me to be without my wedding ring again, as we?d only married in March this year.
Not a problem for wonder woman - next day collection arranged!!
We can?t thank Lisa enough and praise her for her understanding, professionalism, honesty, and dedication to her job.
YOU TRULY ARE OUR CHRISTMAS MIRACLE & HAVE MADE US VERY HAPPY!!
I LOVE, LOVE, LOVE MY NEW RINGS!!
THEY LOOK BEAUTIFUL TOGETHER!!
Again - Thank you, Lisa, for being the Amazing, Wonderful, Kind, Warm & welcoming Lady That You Are!!
