March 2024 by Jasmine
Terrible customer service from the owner , I?m not a person to write reviews but after speaking to her she told me to make sure I share my opinion- here you go!Bare in mind I understand it?s a busy stressful day for all the flower shops today but still her behaviour was unacceptable. (Katie I think her name was)I placed an order online of ?spoilt lady? for Mother?s Day as a surprise to be delivered, I placed this order 3 days ago, kindly made a request for the red roses to be pink or violet colour instead and the Ferraro Roche chocolates if possible to be pink Lindt as she?s allergic to nuts, I phoned up on the day whilst looking online and she advised it?s not guaranteed depending on the stock and if able to do so-but with having a few days notice they are happy to do that and confirmed with somebody else in the background. Mother?s Day morning I called again to check what time roughly would be delivered.. once received my mother sent me a photo of the flowers and I was surprised why it didn?t look like the photo as shown online. The owner had a terrible attitude was very rude , over talking me while I was upset trying to explain and said she?s not prepared to do anything as the roses are fresh ?obviously it should be? and because she changed the chocolates I?ve got my moneys worth. I?ve attached the photos also to see, the gaps in between the roses, missing white ones which I?ve forgotten the name of and the other green ones that have not opened. She made a big thing regarding the heart shaped box which I wasn?t even bothered about what the box looks like because online no box was shown even , The note which was attached is bent and scribbled ?mothes? doesn?t look presentable and she stated she can?t rectify somebody else?s hand writing. In the end she also mentioned come back Tuesday and can add the white missing flowers which she shouldn?t even be doing (in her own words) but that?s not the point neither possible as I'm out the country hence why I ordered online to be delivered, if I was there I would?ve took the whole thing back and got a refund especially the way I got spoken to and for the amount I payed I?m very disappointed and shocked , would not recommend them at all terrible customer service and false advertising. Also the heart stick was missing too, I could?ve got a bunch of roses/chocolates and Prosecco from Tesco instead of paying £60 to be put in a heart box?? Only difference would?ve been smaller roses! She said it?s Mother?s Day I?m working my arse off and sent out all my orders this morning and about to close.. doesn?t need a customer like me and would not like to serve me then hung up the phone (excuse me which professional business owner speaks like that to a customer) only because I wasn?t happy and complained about the missing flowers shown , also said what do you want me to do? A partial refund would?ve been nice for the inconvenience but instead she said make sure you mention everything in the review which I have word by word and not missed or added anything, and said she will reply back as well. I await for your response
December 2023 by Beth Rose
Gorgeous flowers, thank you!
October 2023 by Mark Allen
Often bought bouquets and baskets in person and sent by phone always excellent long lasting
July 2023 by Jenny Henderson-Ross
I ordered flowers for my mum's funeral and just wanted to say a big thank you. They were really beautiful and she would have loved all of the colours. Highly recommend.Thanks, Jenny & Helen
June 2023 by Richard
Great pricing, super fast delivery, within a couple of hours. Great to get my mum a last minute flower delivery. Thanks
May 2023 by Alison Murphy
Ordered some flowers for my mum beautiful and she was delighted wonderful value will definitely use again
April 2023 by Aimee
Fab florist! Always a beautiful arrangement and bends over backwards to get deliveries out on special occasions! Thank you so much!
March 2023 by THE_REAL_ANGUS_ YOUNG_
I ordered a spray for my Grandads coffin. It was absolutely beautiful and fantastic price-wise. Ordered by phone and delivered directly to the Co-op funeral parlour on Argyle Street without a hitch.Would certainly return for ANY occasion where flowers are needed plus i would recommend to give them a try ( i have been let down before by a local florist:- a flowered name for my Nan?s funeral, totally irreversible ).You can not buy peace of mind.Thank you Gail.
March 2023 by Sue J
I've ordered flowers from here twice - once at Christmas and then for my Mums birthday last month. The flower arrangements were lovely both times and in the colours I'd asked for. They lasted quite a long time as they were set in an oasis, so they were well worth the money.
March 2023 by Yvonne Walton
We were so pleased with the the casket spray and mum wreath we orderd for our mums funeral i would recommend gails florist again. The young man i spoke to when ordering my mums flowers was so helpful and friendly thank you for for a beautiful display.
December 2022 by Lauren Cadwell
My mum goes this shop every single year for flowers for my brothers grave. Never been an issue until today. Christmas eve picking up flowers not what we asked for was cream coloured flowers and half flowers was dead! I explained we asked for blue & white roses as usual. However on the day of ordering it was explained that they struggle to get the blue roses in so myself and my sister who was with me at the time said thats okay we undertand but could they just add extra blue bits in and that was agreed All staff that work their are always lovely and helpful. I took myself down today after picking uo flowers because we wasnt happy and got to speak to Gail I take it the lady who owns the shop she was point blank rude from the minute I explained the issue. And refused to do anything. Rude rude women such a shame because all the other staff are lovely. Just lost herself a customer
November 2022 by Sally Mc
Awful experience. They got the date wrong for my aunts funeral so she had no flowers with her in the funeral car, no flowers for family and friends.
April 2022 by michael graham
Amazing service and fresh flowers every time, my last order lasted over 3 weeks. Highly recommend
April 2022 by Sian Jennings
Had these beautiful roses delivered by this florist yesterday, 10000% can recommend, the smell is divine and quality is unreal. Thank you
April 2022 by John Dibbert
Fantastic service from Mother?s Day, I live in san fransisco and ordered online for my mom and she sent me a picture and the arrangement was beautiful. Thank you so much
