January 2024 by Deborah Fruin
Rude staff. Didn't want to help me so made it as awkward as possible. 2 days before Christmas - I wasn't happy!EE told me to bring my phone here for fixing. They told me they couldn't! (They also told another customer the same whilst I was in the shop) Phoned EE while I was in the shop who agreed they could help. After a lengthy process, the girl serving me said she could get the phone fixed, but it would cost me £756! My phone was still in warrenty and, after I stormed out of that shop, I phoned EE again who did it for free...as it always should have been! The shop staff don't seem to realise that without customers they won't have a job. Don't bother with this branch.
January 2024 by Chris Aston
Helpful staff and friendly service
December 2023 by Rob Kenyon (RKenyon)
Weren't helpful and quick to pass off the problem to anyone but them. Having read online that i needed to go to the store with Photo ID to sort my sim out, they were quick to say it's not there job and to call a number for a replacement sim to get delivered to me... when speaking to the man on the phone, he said that they had not done there job properly and CAN sort my sim out in store. I then went to EE Liscard (Wallasey) and they sorted me out and were in a better mood than Birkenhead was, considering they were all sitting there doing nothing. This happened on Christmas Eve as well.
December 2023 by Toni-Lou Davies
Fantastic excellent customer service
October 2023 by Patricia Sharp
We have changed from BT to EE for our mobile phones and needed help, so called into shop in pyramids. The lovely young man who helped ( he didn't have a name badge ) was so pleasant and helpful, he set up our direct debit . Please try to work out from todays business 30/9/23. am. who this young man is and thank him. He is a credit to your company.
September 2023 by Internal B
EE caused me some inconvenience
August 2023 by ADENIKE ADEJONLU
Good customer service with nice phone deals. Perfect sim for a new comer in the country.
July 2023 by Johnny Dee
The centre employees where very rude, my friend and I where ignored until we made our presence known, and, as my friend had a contract with EE he expected to receive help with his mobile phone problem. He eventually had to go to Birkenhead where his problem was dealt with kindly and swiftly. Why the staff where so rude and disrespectful is a mystery to me. It's no secret that people over 50 struggle with new technology but we where ignored and then, I would say, abused by the rude staff. Not a shop I would visit again.
June 2023 by Tracy Williams
Always happy with service, top marks
April 2023 by daniel odonnell
Staff are nice people ?
April 2023 by Gillian Fogg
Excellent experience staff are very efficient
February 2023 by Joan Maguire
Didn't have to wait to long to be seen the chap thar delt with me sorted out my problems quick helpfull and friendly
December 2022 by janette Bibby
Very friendly and knowledgeable staff...Great selection of mobile phones together with gaming and accessories.
December 2022 by Gerry Rivers
Great service Mark very happy,and saved me money
November 2022 by Margaret Fitzsimons
Staff always courteous and helpful to the elderly. Best to go in off-peak hours. Can get busy.
