March 2024 by Lucy Hollingworth
Very helpful and got seen to straight way
March 2024 by Anne Diaz
The 3 for 2 offer was not explained to me properly, I understood that the most expensive frames were the full price ones, which were my designer sunglasses, but was charged full price for varifocals which cost me £400, a complete rip off offer, absolutely horrified. I was also talked into the protection insurance thinking I was covered for life of glasses, then found out after payment that it was only for one year, yet another rip off not fully explained. I always trusted Boots but will never use Boots opticians again, Vision Express more clear on pricing and quality just as good.
March 2024 by Yvonne Allen
Service was so friendly, so relaxed and informative. Took too long due to lack of staff.
February 2024 by steve cotton
nice friendly staff who offered good advise.
February 2024 by Bingedrnker
Said it was a free eye test on line, I was informed it was £30 when I arrivedI won't be recommending boots after paying for the free eye test! I walked to another opticians and bought my glasses out of principle
February 2024 by Kathy Lovatt
Friendly, knowledgeable staff, who were happy to explain my eye test and help me search for glasses.
February 2024 by Julie Power
Staff are polite, respectful and very pleasant.
February 2024 by Jane Callister
As usual, an efficient, professional and friendly service.
February 2024 by Evangeline Mellor
Avoid avoid Avoid. Charged me for an extra OTC eye test and did not explain or mention once this was an additional eye test that costs ontop of my normal eye test that I went in for in the first place. AND THAT ONLY. An OTC test was not needed. I am 26 years old in good health. Staff are awful, the woman on the desk Nikki was questionable to say the least and the manage in his own words when probed ?it?s my job to upsell? and ?how old are you again? as if he?s checking it was morally right or wrong about what his staff have done. Disgrace of a company who claim they have no refund policy?s. They have been warned that this is going further and trading standards are now investigating them as of last week. I am a vulnerable person and they took advantage of that, they know this after being told by my family members by phone and in person.
February 2024 by Tricia Dutton
Boots are up-selling, mis-selling and underhand to get more money out of you.Their staff are told to sell you a second eye test which no one knows anything about they do not give you time to think about this. They give you a leaflet and then immediately carry out the test making you think you need it for your health .Before you know it. Your bill is £200.When we checked the prescription, there was ultra violet protection anti glare, given mid range lens and not shown basic frames but their own brand. STAFF RUDE. MANAGER ESPECIALLY DOESN?T CARE!!Please have your wits about you BETTER STILL AVOID THE PLACE (PYRAMIDS)
February 2024 by David Davies
Friendly , Knowledgeable staff , who were very helpful
February 2024 by Philip Jones
Extremely friendly helpful staff all very professional in their manner
February 2024 by Julie Cresswell
I was really nervous about my appointment and they really put me at ease
January 2024 by amy gordon
Staff were lovely and friendly, the man taking my eye test was really friendly, went above and beyond. I was made to feel really welcome, I have never had a place I go back to all the time as I pay for my eye tests I just go where ever can fit me in, I will be using boots from now on due to there exceptional customer service.
January 2024 by Chris Brophy
Friendly and helpful staff, appointment easy to make online, all options for my eye test and glasses purchase explained to me clearly.
