July 2025 by Jim Boulton
Absolutely appalling! Overcharged and sent away with wrong order.
Upon reporting issue told to bring it back, which I did?. Other customer walked straight out with what I returned.
Them left with what I thought was correct order to return home to find items missing.
Upon calling to report issue told that I had what I ordered and that was the end of it!
Customer service zero!!!!!
Overcharged, under delivered!
February 2025 by peter gillingham
total garbage when straight into the bin the plcae used to be great and lovely food , and i tried this 20/2/25 and awful
February 2025 by Terry Wilkinson
Tried this place for the first time, ordered two dishes plus egg fried rice prawn crackers. When we got it home it was lukewarm nearly cold we only live a mile away. The food itself had mixed reviews the special chow mein was anything but special next to no meat no vegetables just a few shrimp that was dry and chewy noodles overcooked very little sauce nearly dry. The special kung po was passable. The egg fried rice was dreadful the prawn crackers tasteless. My advice go elsewhere because this place is terrible can't quite see how it's rated above a 3
January 2025 by lorraine kelham
Lovely Chinese
September 2024 by Vicky C
Tried for first time tonight with a mixed review from the household. Chow mein dish was lovely as were the chips, however the lemon chicken
was chewy, stringy and hard to cut.
July 2024 by andy mullenger
Best Chinese food I have ever had, busy but well worth the 20 minute wait, will be going back
June 2024 by Jimmy Pang
Good tasting food. However they missed one of our dishes off the order. Phoned up to get a refund for the missing dish, but they could only refund if we returned to the shop. We therefore ask them to make us the dish. Slight inconvenience, but these things happen. No big drama.
May 2024 by Ed Manning
Won't be going back. Used to frequent Golden Phoenix but it's gradually been going downhill. They regularly don't pick up the phone when you try and order - I often have to travel there to order and then wait - only to be told I should have phoned first! ???I've had a plethora of issues ranging from stingy portions, incorrect change, unwillingness to adapt to dietary preferences, rude staff (presume owners, normally front desk is OK).The final straw was my last order included a quarter duck, I got home to discover this wasn't included in the package. I called them and they suggested I was either lying or had dropped the foil package containing the duck (how exactly would you drop something that was in a bag with everything else?). There was a gentleman collecting his order right before me, so I expect they put it in his bag by mistake. They agreed to provide me with another quarter duck, but I was already home with the rest of the food and it's about a 20 minute round trip for me. We ate the food and then I returned to collect a paltry sized package, which when unwrapped wasn't even shredded or taken off the bone or skin, it was just a hunk of meat and wasn't that appetising. They outright refused that they had made a mistake and tried to blame it on me. Even if it was my fault, what's the point in upsetting your customers?I won't be returning any time soon.Vegetarian options: All set menus are with huge amounts of seafood and other non-veg options. Most dishes are not vegetarian, even the ones that you would expect to be.
March 2024 by Karen Ellis
Went on a Wednesday night as I was staying o er for work and they were closed
December 2023 by Dawn Dennell
Just had set meal for 2 it was excellent i can def recommend this
November 2023 by Gail Lawton
Ordered a takeaway. Food excellent!
November 2023 by Rebecca D
We popped in with our order written down as it was a large order and arranged for collection later in the evening. Food was ready on time, all as ordered and absolutely delicious. We ordered food for 11 people and every meal was perfect. If only we lived nearer rather than on holiday! Staff were lovely too.
October 2023 by Leah
One of the best Chinese's I have ever eaten! Long wait time to collect food but it is worth the wait and everything was piping hot!
September 2023 by Sallylbang888
Lovely tasty food, One of the best takeaways we have had for a long time. Also lovely staff on the counter !!!
September 2023 by P7067ZUricharde
Great takeaway lovely freshly cooked food, lovely staff when you order, what more could you ask for.
