November 2023 by Jason Gray
Took car in to change headlight and after 30mins of waiting they told me they couldn?t do it because they didn?t have the tools. Waste of time.Update??..Not only could he not fix the light I needed doing he also broke the one that was working meaning I had to drive home with my fog lights on to be seen. Unacceptable, had kids in the car and it was pitch black.
November 2023 by Caroline Border
Visited today to get bulbs seen by Hector and Mark, very helpful and pleasant young men, a credit to the company.
October 2023 by Matt Norris
Charlie was very helpful front of house and Toby incredibly quick and efficient fitting the new headlights. Was in and out in 5 mins which was hugely appreciated.
September 2023 by Yusuf Yeganeh
In general, good store, customer service has always been okay. However going the extra mile does need some work. We stopped outside at 9:45 with a puncture, and asked a nice member of staff (outside) if we could borrow a pump. They said "wait till 10:00 when we're open." Wasn't a big ask and could have accommodated. These opportunities are what separate good from great!
September 2023 by David Black
On Saturday, I bought a new bike together with several accessories from the Stamford store, that I was told would be fitted ready fir collection.On Wednesday, I received a phonecall stating that the bike was ready for collection.Went to the store on Thursday at approximately 6pm to find that the bike and accessories had not been put together. I left the store at 8pm after a young assistant put the bike together.It is absolutely not acceptable to inform a customer that their bike is ready for collection then keeping them waiting for 2 wasted hours in the shop.The only reason why I have given a second star is that the young lady was very helpful.The store manager deserves NO stars.
September 2023 by George Jones
I enquired about the price of fitting a set of number plates to my car. I was told £35 plus £10 fitting. On the day I had to pay £52. I think it requires some communication somewhere. The fitter who made my plates was brilliant. Thank you Alex.
August 2023 by John B1
Once again I have had excellent service from Scott and Georgia in your cycling team. They are both very friendly helpful and very professional. They keep my bike on the road.
August 2023 by Adrian Rose
Needed a new car battery fitted fast and Halfords in Stamford did just that 20 minutes before they were due to close for the night. Excellent service.
August 2023 by Mike Morse
The advisor Luke couldn?t have been more helpful. I know nothing about cars and he showed me how to top up the oil, checked the tyres, wiper blades etc and didn?t even charge for his work - just the products. So pleased. ?
August 2023 by Lisa Jones
Great experience at the store this morning.Jack did a great job with the car and Scott was really helpful with helping me organise the Premium cover.Really good service, thank you ?
July 2023 by Andrew Nebel
Last October I bought a NOCO smart battery trickle charger. It has a 3 year guarantee. In May 2023 it started flashing red and was clearly failing. Halfords were brilliant. Once they validated the purchase date via sight of my bank statement they tested the item ? confirmed it was faulty and without hesitation or quibble provided a replacement. If only every business could be so efficient! I single out their store operative Georgia for her excellent customer service skills. She?ll go far!
July 2023 by Rhys Powell
Brilliant friendly and helpful staff. Sorted our sons bike out for us and even pointed out flaws in the paintwork we did not even notice on our new bike. Cannot recommend them enough
July 2023 by richard money
Attended the store looking for a new bike had no idea what I was looking for met with Georgia who was amazing, knowledgeable, polite ,smart and efficient,She helped me choose the right bike plus accessories and even a service plan.She helped me through it all taking her time to explain every step.A true asset to the business.
June 2023 by James Bull
Absolutely amazing service. The staff are incredibly enthusiastic and work closely with you to fulfil your needs. Georgia and Luke can talk all day about their passion about bikes. Communication was clear and they did a brilliant job of tidying up my old bike. Can't recommend enough.
June 2023 by Julian Green
Toby at the Stamford branch was excellent. He went out of his way to help with our car's battery problem, the latter which could have prevented my wife and I from having a long-awaited holiday in Scotland. He not only replaced the battery with a good quality one of the Stop/Start variety, at our request, but also validated the charging circuit of our car. This ensured that we could drive off with confidence subsequently.
