March 2024 by Pooja Balchandra
Absolutely fantastic service & experience. Everyone is so helpful, they go the extra mile to sort everything out. Antonio was brilliant. Thank you to everyone
February 2024 by Thalia Burr
Very impressed with the overall customer service which was kindly delivered by a young member of the team, Abbie. Very polite and understanding. She was very informative and answered all my questions. She is a credit to the team?
February 2024 by billy rooke
Always a pleasant visit going to this store, Caitlin was amazing today, was happy to answer all my questions and fulfilled all my needs, will definitely be returning!
February 2024 by Elaine Sowerby
Went to the Scunthorpe store on 19 th Jan. service from Geirgia was excellent. She was very informative at the pre test and told me what it was for and what the results would mean. This was most helpful for the actual eye test. U found Geirgia very friendly and helpful and what to expect for my eye test.
February 2024 by Hollie Welsh
Went into Vision Express yesterday and Georgia was so friendly and helpful. I was really unsure which glasses suited me and she did he best to help me find the perfect glasses and I was so happy with the advice she gave me. Fabulous customer service from her and couldn?t recommend her enough!!?
January 2024 by Millie Hart
All staff really helpful and accommodating! Also made me aware of available vouchers to save me some pennies ??
January 2024 by essjay
Brilliant! Very caring staff, very efficient and helpful.Everything explained clearly and precisely. Never felt hurried or pressured. Measurements checked and double checked.The optometrist, Asif Khan, is simply?THE BEST ! So polite, caring, patient, confident, and VERY good at his job. Once again everything clearly and thoroughly explained ? I felt totally confident that my prescription would be perfect and I wasn?t at all disappointed!!!My glasses (multifocal) are so good and comfortable that I just forget that I am wearing them.
December 2023 by Tony Richardson
Absolute rubbish they rush through the eye test not really giving you time too say which lense is the best,and then they direct you too the expensive frames and stay with you while you choose some.Ive only had the glasses four weeks but have given up with them.Also my prescription is wrong, so ive gone too Asda for another eye test and some more glases.
December 2023 by Jason Robinson
Excellent service from this store, I?ve been using them for years and without fail I always have my glasses on time as promised. Staff are friendly and very helpful!
December 2023 by Laura Daisey
Absolutely fantastic service from every member of staff we encountered on our recent visit! Anyone looking to have young kids eyes tested should visit this store as Bethan was AMAZING at putting them at ease and getting them to comply with the tests to ensure accurate results. All aspects of testing and recommendations were explained clearly. The atmosphere in the store was friendly and inviting, and all members of staff we met were knowledgeable and friendly. We?ll definitely be back for our future tests!
December 2023 by Sarah Dobson
Great experience with Vision Express in Scunthorpe. The process was seamless and everything was explained in detail at every stage of the process. I would highly recommend to anyone!
November 2023 by Helen Smith
Had a very good experience at vision express, enjoying my new glasses/sunglasses thanks to Caitlin helping through the process. Bethan was also really helpful with a thorough eye test :)
November 2023 by Martin Day
On my visit to vision express, I was running a little late due to car parking. My partner contacted the store to explain we was struggling to find a spot. Adam said this was no problem.Once I got to the store I was greeted by Adam who booked me in, within only a few moments I was taken straight into my pre eye examination.One seeing Bethan the optometrist she was nothing but phenomenal. I have worn glasses since I was a child but never known what my eye conditions was apart from that I had a requirement to wear glasses. She took the time to explain what they was, and how I can look for the signs of any developing conditions in my daughter. I would highly recommend Bethan to anyone!When it came to choosing my glasses, abbie was extremely patient while I was going through many options, more for my lenses as opposed to frames. I was looking into that many different options that a colleague Adam was assisting too. They both listened to my lifestyle and working conditions and looked to suit my lifestyle with the best protection for my eyes.I am confident that my needs will have been met as I am currently waiting to collect my glasses, but my overall experience has been nothing short of brilliant and really beileve they cared to make sure I got the best for my eye health. I have used specsavers since I was a child but I will not be looking anywhere else after this experience!Thank you all and look forward to seeing you for collection of my new glasses.
October 2023 by Joanne Turner
I took my daughter to Scunthorpe Vision Express for a final contact lens consultation. Clare, the Contact Lens Optician talked her through all her options, thoroughly checked her vision and how the lenses were fitting. We went ahead and signed up to the monthly scheme. Clare was very professional and knowledgeable and really put my daughter at ease.We had a look at some frames while we were there and Antonio was so helpful, explaining the benefits of certain frames and guiding me through the costing of lenses and coatings. I briefly spoke with the lab technician Craig about delivery times of certain lenses and he answered all my queries and nothing was too much trouble. Great team of staff working well together.
October 2023 by Harriet Knight
The most thorough and explanatory eye test I've ever had. Beth(I think?) was very understanding and patient with me. She took the time to explain the issues I had with my eyes and to ensure I understood as much as possible. She was reassuring through the whole process and made sure I was comfortable at all times.I've been to many optometrists/opticians and similar over the years and she was no doubt the best-by far.The other staff I dealt with were also very friendly and helpful.
