December 2023 by Katie Harvey
If I?m honest, I was reluctant to come to Specsavers as an opticians as whenever I had been in a store previously it had felt very much like a cattle market and you felt a bit invisible or like a number. The staff at Specsavers in Scunthorpe have completely changed my opinion!I first went into the store about a month ago on a busy Saturday afternoon. After about 5-10 mins of looking at various frames I was approached by a lady (I didn?t get her name unfortunately) who spent an hour or so with me, helping me to select a couple of frames, gave me her opinion, and sorted out all the paperwork from my previous (independent) optician. At no point did I feel hurried or that I was taking up too much of her time, which I really appreciated.Since then I have had dealings with Jennifer who has been so lovely from the start, helping me make a final decision on the two frames I ordered, taking the time to chat to me and find out about me, through to yesterday when I had my fitting. Jennifer made a point of coming to see me, ask me how I was, and even gave me a hug at the end. What a hugely different experience to what I expected. You?re in very good hand at the Scunthorpe store, that is for sure. I wouldn?t hesitate to recommend them and will absolutely be going back for my eye care. Thank you also to the team upstairs on contact lenses who made me me feel equally welcome and valued. Have a wonderful Christmas all of you! Many thanks, Katie Harvey.
December 2023 by janie harris
Very happy with both pairs of my new glasses, fit and feel great. So pleased I went to specsavers.
December 2023 by Anthony Fisher
I just received new glasses from Specsavers scunthorpe. I would strongly recommend them as very professional and the service was excellent.
December 2023 by Linda
Great in every sense, service time and the price.
December 2023 by Martin Holmes
Was warmly welcomed at the store.The eye test was as expected, however, the discussion and explanation of my personal circumstances was very thorough and easy to understand. Was very happy with the selection of frames and the staff were extremely helpful. IWas very satisfied with the whole experience and will recommend this store to others.
December 2023 by Anas Miah (Mr. M)
I attend the Scunthorpe town centre branch for my eye and contact lens tests. I also, for the first time, went ahead with the OCT scan, that will add towards your eye test cost but is well worth going through as it takes a 3D view of your eye and it's used to detect any early signs that can be addressed, and the procedure doesn't hurt at all. Now, I'm giving the Scunthorpe Town Centre branch a 5-star rating because all staff in both the eye and contact lens departments are friendly, polite, and professional. The Optometrists with their friendly and polite approach always gives you reassurance as they fully explain any examinations required (before, during, and after). Thank you and keep up the good service!
December 2023 by Type1jobo
The attitude of the woman who phoned me to confirm appointment actually put me off going as I was nervous she was going to be like that with me if I went to my appointment. Wouldn't recommend. But would recommend them having a customer service course to refresh themselves :). Thanks
November 2023 by Sukhinder Dhaliwal
Good quality glasses.Very good Customer Services
November 2023 by abdul shipon
Excellent service provided thankyou to all the staff
November 2023 by Linda Crowston
Went for wax removal, but ears were clean. however audiologist found I had an infection, and advised a doctors appointment, now on antibiotics. Wud not have known if audiologist had not found it. Just thought I'd gone deaf, so thank you for your help in diagnosing. Hopefully I'll soon feel better
November 2023 by Jason Jackson
Cost me a fortune. 2 months later after going back 4 times hopefully to change a bad pair of frames I am still wearing my old prescription glasses, my sight is now worse, most people in store are there for repairs, they only want your money, I will never use such a bad company again
October 2023 by aubrey rutter
I had a appointment for today for a eye test. but as wasn't feeling well. rang to cancel. but the person on the phone was rude short and sharp.not what I would expect from specsaver.was going to pr book but was shot down with ger remark.
October 2023 by Shirley Fleming
Very friendly helpful professional staff making it a pleasant experience got two pair of very nice looking glasses on a budget as a pensioner every penny counts very happy customer
October 2023 by And Phillips
All the staff very polite and knowledgeable, treated with respect and that was returned. I actually like my visits here all be it once a year..
October 2023 by J ?Panda? Jackson
Quick and efficient service, nice environment and polite staff.
