September 2023 by Anna S
Been to this pharmacy for a 10 years but in the last year it?s become completely unreliable and frankly dangerous. For example, today I sent my husband to pick up a prescription for my seizure medication and instead they gave him nasal spray that I ordered 2 months ago that they didn?t give me last time I went in last month. When my husband challenged it and said there was another medication (I can see online my gp sent it electronically 2 days ago so I know they have it, the woman became very rude with my husband and told him that I haven?t put in another prescription: this now means that I haven?t had my morning medication which will likely result in me having a seizure - while we now try and sort something else out.
September 2023 by Brythonic Man
Shopped on behalf of a neighbour who is very poorly and needed the medication that day which had been sent to Asda pharmacy. Told that the prescription would be 10 minutes, I said I've some shopping to do so I'll call back later. Rejoined a que of 8 after 40 minutes, when it was my turn to be served one hour had passed then when my turn came I was informed that they hadn't got the medication in stock without a sign of any empathy whatsoever. Why was I not informed that it wasn't in stock initiallyinstead of telling me it would be 10 minutes? Is the chemist there understaffed and can't cope or are they just simply disorganised? Looking at some of the other reviews on here it appears that I'm not on my own.
August 2023 by Laura Marshall
Absolutely appalling pharmacy. Miserable and rude staff. I have been patient with this service for months and understanding when things haven't been available, or stock not ordered in their error, however my experience today was just ridiculous. Having patiently waited for over 20 minutes to then be told sorry we're now closed, however the lady could help the man stood BEHIND ME in the queue with his request, yet couldn't issue me with a repeat prescription which I had already been in to chase up. I had ordered this over a week ago and it had not been ordered into stock in their error. This happens literally everytime I go to collect. There is always some kind of issue including stock not ordered, stupid queuing times, rude staff, or trying to blame me for not ordering my items when I had, it's just their inability to do their job correctly. ASDA, these employees need some serious customer service training.
August 2023 by Hayley Moon
Some staff are amazing others work at a snail pace!! Stand in the queue for 45 minutes only to be told that the item is not in stock!! Used this pharmacy for many years now changed after todays fiasco!!!!
August 2023 by Clarey E
I?m currently stood in a queue of 5 at the pharmacy in Asda, not moved in 15 minutes. I cannot understand why people?s prescriptions are never ready. I?m here just to purchase pharmacy only products, and sadly have to wait whilst one member of staff takes an age to find pre ordered prescriptions for those in front of me. I?ve worked in a pharmacy, it?s not rocket science! What is the delay!!?????
August 2023 by B B
I've always been really patient with this pharmacy because I know the pressure they have on them to produce everyones items on time however, today I've arrived to collect 6 items which I put in 6 days ago, giving them plenty of time to get it ready. I was then told most of my items were not in stock but they could give me what they had if I wait 20 minutes. Of course I said that's fine and went off for a wonder around the shop. I've then come back to the pharmacy 15/20 minutes later and the bloody shutters are up! So now I have no items at all and have had to drive home emtpy handed. Fuming is an understatement. Very disappointed.
July 2023 by Amy Woodhouse
If you want to wait half an hour in the queue then another 20 minutes before they find your prescription then this is place for you!I?ve never been served in less than half an hour. I once made 4 visits in the same day because they just couldn?t get it right & then they gave me an old out of date prescription so I had to go back again.As I write this review, I have currently been stood here 20 mins and they seem to be looking for another customers items and they have absolutely no clue where it is! I will definitely be Changing pharmacies!!!!
June 2023 by lee Wilson
Visited this pharmacy tonight, wow! 5 people in the queue waiting patiently. Some of them had been stood for over 20 mins. Staff could see the queue and how people were coming a little agitated, along comes a new born baby, the parents of the baby shouted hello to the staff. Well the staff all stopped doing what they were and were straight over to the baby cooching over it. I understand it's cute to see a newborn but please please deal with your customers before this. Expeciallly when we have all been waiting patiently. Anyway good luck to the new parents hope goes well.I will not be using this pharmacy again.
January 2023 by Andrea Snook
Awful...again...every visit there's a 20 min wait to be served. Can never find your prescription & 80% of time end up owing tablets. (Each customer takes at least 5-10 mins) I shall be changing my preferred pharmacy.
December 2022 by Anna Lowin
If I could rate zero stars, I would. Every single time I use this pharmacy, I face a queue of at least 20 minutes. When you do get to be served, the staff are extremely rude. Today was by far the worst experience I've ever had at this pharmacy. I left in tears because of the treatment I received from 3 staff members in front of a queue of people
December 2022 by Bella Baxter
The pharmacist was brilliant . The lady on the counter not so much , but friendly and polite
November 2022 by Ben Schofield
Horrendous attitude. Was questioned what I expected them to do, when I went there asking what other that calomile I could use to help sooth chicken pox. This was when there was a shortage and this woman?s attitude was horrendous
August 2022 by Tom Anderson
Used twice - service is very slow and staff were rude. Will not bother and use somewhere else in future
July 2022 by Betty Bradshaw
I went to the Asda pharmacy in North hykeham this afternoon to return my blood glucose monitoring system it had stopped working they were very friendly especially Veronica who took charge and replaced it immediately many thanks Betty
June 2022 by G L
Avoid! Terrible customer service with lady pharmacist & staff lacking of basic ability & knowledge of how to deal with ill patients. They are at a pharmacy for a reason (theyare unwell!), not ot be shouted at & treated with little respect!
