January 2024 by Callum Proudley
Had a very pleasant meal out and our waiter Ryan was extremely helpful and friendly.
January 2024 by boiston92
Fantasticly quick service, delicious food and our waiter Ryan was great. Would definitely recommend the salmon risotto. ??
January 2024 by Jim Fowl
Great food, great service despite the Brayford Pool being flooded. Will definitely visit again!!
December 2023 by Kathryn Hinson
Oh dear, oh dear, what the heck went wrong here Zizzi.We were starving after a long journey and just wanted a feed before returning to the hotel as I am disbetic. We arrived about 7.40pm and the place wasn't even half full. We were quickly seated by a pleasant young lady and order 1 starter and two mains. By 8.20 nothing had appeared and I asked the young lady and she said she would check. She came back and said the starter was nearly ready and she had asked them to start and expedite the mains! I said it would have been polite to have told us about the delay upon arrival and she said she wasn't aware of it and had only just discovered there were only two kitchen staff! Our spent drinks were on the house by way of apology! 15 minutes later, still no sign of the nearly ready started and we needed drinks to go with our meal but we decided to leave and go to MacDonalds! Out of politeness we told a member of staff we were leaving and she asked if we were aware that the drinks we had originally purchased were free by way of apology whilst we waited for our meal. I said yes but that was no advantage as we would need to buy more drinks for our meal, which is what we needed and 50 mins for 1 simple starter was too long. I said I would complain and her response was that she didn't blame me! I can't recall ever having walked out of a restaurant in my life before I have been fed. So sorry I can't comment on the quality of fund. Staff were civil, atmosphere for us was tense and we were aware of others in the same boat! The lesson is...if you have extended delays for producing meals due to staff shortages or busy periods, tell your clients BEFORE they sit down. In that way we can make an informed decision and when someone does complain, follow through with your promise!
December 2023 by Georgina Rodriguez
The food was tasteless, the service slow. Far to expensive for below than mediocre italian food. Wouldn't recommend.
December 2023 by Kathryn Battenbough
Unfortunately while the food was tasty and the staff were friendly, everything took so long and after ordering mains we were told (after finishing starters) that 2 peoples mains were no longer available. We would have understood if it was a busy night but it was very quiet in there.After asking for service charge to be removed another £30 was taken off the bill without asking so pleased they recognised there were issues.Such a pity and would make me reluctantly to return.
November 2023 by Andy Lennox
Avoid if you have any dietary requirement.On being told about an allergen (Gluten), we were presented with an allergy folder rather than a separate menu. This is unacceptable for a major chain such as this - it doesn't take 10 minutes to highlight a menu with major allergens, but they should be produced centrally.We didn't stay, so can't comment on the food.
November 2023 by Liam Churchill
Service wasn't very good, the restaurant was really quiet but it took the staff ages to attend to us. We had to call them over, which I don't like doing normally as i think it's
October 2023 by Marc Anthony Cote
Terrible service, food cost me 17£ for child portions, huge hair in the food, drinks were 15-20 minutes late, wrong things were brought to the table, overall terrible experience here and will never be returning. I absolutely do not recommend!
September 2023 by Victoria W
Lovely staff, good food and quick service. They were mildly busy when we went in and we were told they had 2 wait staff on that night due to sickness. They couldn't have been more helpful and went above and beyond to make it a good night.
September 2023 by Will Wright
I came here with my wife this evening? a Tuesday? it was almost completely empty save a few others. We waited to gain the attentions of the staff for a while before eventually being seated. When we tried to use the QR code to order, it stated we had an outstanding bill (which clearly belonged to the persons who dined there prior to us). We had to move tables and I approached the staff to let them know this and our new table number. They said they?d programme it into the system? they did not. The webpage would not recognise our table because of this. After refreshing about fifty times, my wife finally gave in and approached the staff again and they stated they had forgotten to programme it. When we eventually managed to log in and have our table recognised, the website would not let us send our food to the kitchen without a reoccurring error code. Again, we approached the staff who said they would take our order manually. We waited a good 15 minutes before they had stopped chatting and giggling between them to take our order. We ordered and requested our starters to be brought out with our mains. Waiter assured us he?d take care of it. After waiting over 30 minutes, we received our starters WITHOUT the main course. After that, we waited an additional 30 minutes for our main courses which were damp at the top, too burnt and hard at the crust and generally unappetising. They were also cold. The waiter went to the two other tables with people on them and asked if it was their order before asking us if it was ours. After finishing these, we tried our hardest to gain the attentions of the waiters (at this point, it was just us, a couple and a lady with her daughter who remained in the restaurant). To no real avail until a few minutes of waiting at the till. We ordered dessert (which again took forever to arrive). My wife?s ice cream was melted and the dough of this strange caramel calzone was rock hard and dry to the touch. My supposedly honeycomb cheesecake tasted like urinal cake and honey mustard salad dressing (that sounds strangely specific because it?s accurate). The waiter then (after we waited at the till and additional ten minutes) gave us our bill which completely missed out the 3-course deal we?d previously selected and was £10 more than what it was supposed to be. I pointed this out and he seemed feckless about the whole order, said he?d sort it out and went off to talk to a colleague for a while. Took a good five minutes before he returned and stared at us while we were selecting the tip. He then tried to guilt trip us into tipping higher (he didn?t explicitly say it, but he was telling us how it would help the staff) the whole experience was ridiculous and I will never be eating there again.
September 2023 by Lizzie Green
Awful service. The place was dead and yet the staff member couldn?t be arsed to come and seat us despite the fact he was chatting away to another member of staff. We finally got seated and sat and waited to be served for 15 minutes and no one approached us so we just got up and left. A joke
September 2023 by Shirley Gale
Ate here today as had our two dogs with us and able to eat outside with them. Hottest day of year and very surprised and disappointed that there were no umbrellas to shelter, from the sun, under. Very nice chap served us, didn?t get his name but the one with the beard. He got some water for the dogs without us asking 5??s for that.I ordered a spaghetti bolognaise and Barry a margarita pizza. My spaghetti was fine but had to ask for some Parmesan Cheese.We are not used to eating pizzas out and thought Barry?s looked thin with hardly any topping. There was a lady nearby with the same and I asked her ?were they normally like this?. She said no. Nobody came to ask us if ?everything was ok?. In the event, I called a waiter over and complained. His attitude was ?you only had cheese?. I replied there was hardly any on it. His reply was exactly this ?we have to stretch it?. I said ?what, like the supermarkets?? He said yes and laughed. End of conversation! My wine, a New Zealand Sauvignon Blanc, was £9.80p for 250ml. Would we return - certainly not to have a pizza.
August 2023 by Steve Edgy
Zizzi excellent food tasty well presented and cookedNice restaurant layout modern authentic styleGood table service staffManager at time was very accommodatingRelaxing atmosphere overlooking the brayford waterDefinitely recommend
August 2023 by Sarah Treacy
Food is good though expensive. Customer service skills severely lacking. We gave up on getting my daughter's pudding as the guy we asked clearly had the memory of a goldfish and just wandered off and served another table. We won't be eating in again. It's a shame as it used to be really good
