February 2024 by paul anderton
I renovate houses and have never used Wilsons before. On the day of fitting the carpet the fitter told me the main bedroom carpet had a hole in it and did I want it? Absolutely not. After a phone call another carpet was ordered for the following week and the bed + furniture was put back. The following week came and the bed and furniture was removed again ready for fitting. Had a phone call to say the replacement carpet also had a hole and they would order yet another. Bed and furniture replaced back in bedroom... again! I was told they would inspect the carpet when it arrived this time. I had to ring to ask if they had inspected it, they hadn't, but did so after I rang. They rang back and said it was fine so arranged fitment again for the third time. I rang on the morning to ask about the rough fitting time as I had already taken 2 days off and I am self employed so didn't want to sit in all day. I can't afford to waste days without pay. They said they would ring me back with an approx time. No one rang back so I popped out. I was then rang by the fitter saying he was outside my house. I had to drop what I was doing and head back home. The fitter said he told them I was the next job but they didn't bother to ring me back. I then got call from someone at the shop to offer me a £55 "goodwill gesture" Bit insulting and a joke really but I said OK. No £55 to date and that was approx 2 weeks ago. What an absolute shambles of a company. Safe to say I will not use them again for the rest of this house and future renovations.
February 2024 by Martin Knight
Nice shop well laid out with plenty of roll ends to look at with very good prices
January 2024 by Abigail Raffles
Good service and quick fitting time.
December 2023 by Craig Mumby
If you have a floor fitted in the bathroom you need to ask them before they fit to seal it round the edges so I won't be using Wilson again.
November 2023 by Nigel Bishop
Great service and superb selection of carpets at reasonable prices
November 2023 by Diane Oxby
Very helpfull & good quality products.
November 2023 by Ryan Dent
Vicky was very helpful today. Looked after me well. Brilliant service all round
October 2023 by John Nash
From the moment of choosing the carpet I wanted, I received all the help I could ask for without anyone being pushy .The sale assistant was very pleasant and the carpet fitted really well.
October 2023 by Alistair Robinson
I was looking for hard flooring. Wilson?s have a huge range and in addition many are displayed in decent size samples, which makes it much easier to choose. The staff are also very knowledgeable. They also have good fitters available. We don?t go anywhere else now.
October 2023 by Amanda
Always a great experience with Wilson?s. From a great in store service and quick fitting I can never fault them.
October 2023 by Peter Hollis
Very helpful, knowledgeable staff who made recommendations on how we could finish the job when we got home.
October 2023 by Nesa Alli
Delivered with care.
October 2023 by Ron Morris
Friendly, professional & efficient service
October 2023 by Jim Brophy
Smooth transaction. Fitting first class. Will buy again.
October 2023 by Julie Overton
Helpful staff,not pushy happy to listen and advise,would use again in a heart beat ,well done to all staff
