December 2023 by Jordan Pickford-Gray
Got some fantastic help from Jake and danni
May 2023 by Nicola Hughes
We use this (Dixon Close) branch all the time - we?ve recently bought a house that?s an ex rental and we need to replace or add so many things - Sam and Kev are both very good (and extremely patient & polite) at deciphering our random descriptions and arm wavings as we try to explain what the problem is so they can sell us what we need to fix it. Sam also sold me the biggest nails which meant I had a most enjoyable time thwacking them into the rafters in our loft! Happiness is a huge nail and a hammer!? Definitely recommend you go see these lovely chaps - their advice and stories are as good as their products!?
April 2023 by Luke Heald
Waited 5 mins at the till nobody came.
April 2023 by Jim Firstrose
Had reason to visit this store. The assistant 'Sam' was very helpful. While the item was not in stock Sam took time to look at alternatives and bring them for my inspection. He was knowledgeable and patient which made shopping a pleasure.
April 2023 by David Clarkson
Easy to find items in the in-store catalogue. Easy to order the items I wanted. Efficient and friendly service from the counter staff. Perfect.
February 2023 by Claire Zamczynskyj
We visited the Dixon Close store and were served by Sam. He was absolutely brilliant. We needed a dehumidifier and he searched through all the information on it we asked for and ordered us one to store for the very next day and it?s the best thing we?ve bought for a very long time. So pleased with it and the service at this store. Highly recommend
February 2023 by Dan Sheridan
Completely blown away with the customer service and first class product knowledge by Sam who helped us. The item purchased is a dehumidifier and it has within two days made a huge difference to the damp problem we have upstairs. I will certainly be coming back again and I hope toolstation realise what a cracking team member and colleague they have in Sam. Many hugs thanks Dan and Claire
February 2023 by Michael Wedgner
Went in store to order an item it says that can be ordered online, first staff member says I don?t know how I can, senior adviser comes over and tells me we can?t order it even though it says you can on line he then tried to say it?s because you haven?t got it set on Lincoln to which I should him it was set on Lincoln store, response ow well we can?t order it, first time I?ve ever heard of it.
November 2022 by Mandy Bell
What an absolutely great team !I came in needing help to find several items and Jake was fantastic..nothing was too much trouble and he was so kind and went above and beyond to help me .The entire team are absolutely spot on ,Friendly and so helpful .Thanks Guys and dolls for your 1st class service !!Keep up the great team workThank youMandy ?
November 2022 by Reuben MacNiven
Really great customer care from Leah at Toolstation on Dixon street today. Knew exactly the product I needed from my (not very good) explanation of the issue I was dealing with. Can't recommend this store enough.
July 2022 by Carol Hughes
Panos greeted us with a lovely smile? and was extremely helpful. He had our order ready.......all correctly picked. Good ? experience for us
July 2022 by RJ Thompson
Always a warm vibe, good music, Sam is usually dancing or singing but still gets my items right and efficiently sorted. Jamie/Jimmy, Sam told me it?s Jimmy so unsure haha, was a big help too. Came in this weekend and was struggling like no business with some lamps and piping. Jimmy didn?t know exactly what I was talking about but he took it in his stride none the less. Left the store with a smile on my face from the service and the jokes the guys made. Penos, paniz or panos I think? He was very friendly too. Other stores should take note, these guys are who you want as the face of your store or company. It?s what front desk should be for us tradesman. Banter, knowing their items and care for the customer. Very pleas, would give 6 stars if possible.
July 2022 by Tom Martin
I have used tool station for about 6 years now , as early as from being an apprentice , i now am a fully qualified tradesmen and run my own little business, it was from these times I realised how well I value the company along with the helpful staff, Rhiannon , James and Leah who have been brilliant every single timeI?ve walked in , they have knowledge of all the materials and even offer advice where it?s needed, they fill me with confidence as a tradesmen and it?s refreshing knowing you can lean on a team like that , very impressed
July 2022 by Pag_67 Gowen
Great service as always. Brilliant staff, very knowledgeable too. My go to store for all trade tasks and DIY projects.
May 2022 by K C
Excellent customer service from Sam and Jimmy at Dixon Close Lincoln Branch.Item required not in stock..they recommended alternatives and I was able to purchase alternative item suitable to complete my job.Thank you lads.
