October 2023 by Kerrie Crowie
Order arrived and wrong. Replacement arrived and still wrong. Customer services are very nice but didn't get promised returned calls from managers, twice. There's also a undisclosed £5 fee for admin when you take out protection. Third attempt and got the right sofa. Drivers brilliant on the 3 occasions.Certainly wouldn't use again or recommend.
October 2023 by Vikki Rose
I went in Lincoln SCS with my elderly Mum who is in a wheelchair. We were immediately approached by Jayne who took us to a leather recliner sofa with a large sale sign next to it stating £1250. Jayne told us it was a great deal and hugely discounted and that the chair that went with it was 599. I messaged my Dad who was happy with this price so everyone was happy...but then Jayne kept talking and talking and demonstrating the model and going on and on about the quality and how it worked which seemed strange as we were already happy to buy and leave. This went on for an hour at which point my Mum was getting tired and distressed so I said we really need to leave so what's the final price please? Jayne said quickly £2800 but she only needed 20% today. I said how on earth did we get to that figure from £1850. Jayne looked shiftily at me and said where did you get that figure from? Ermm you Jayne! Which my Mum confirmed. So I asked her to explain costs and the warranty thing was £270...I said take that off! Jayne then reduced warranty to £114...still no! Then she reduced it to £50?? No thankyou! Then there was the "gliders" £60....plastic cups basically to sit the legs on. Take them off! Jayne then said the figure was £2600...I said I'm still confused how we got there from £1850! Once again Jayne pleaded ignorance on this price and I realised she had moved the boards out of the way so I couldn't even point to them. She then said..." oh that's for the fabric version! Youve got the best leather". This was confusing as there was no fabric version in that area or near the now hidden price board. At this point my Mum was distressed and the whole process had taken so long we were both exhausted and much to Jaynes annoyance we left! Since attending I have looked at the SCS website and seen the reason Jayne was talking so much was that without telling us she had upgraded us to the electric recliner with the head tilt and lumbar support which was in fact £1799 and 799 for the chair. There was a perfectly fine leather electric recliner at £1399( 1250 in fabric)and £599 for chair but Jayne had got greedy in my opinion knowing my parents were elderly and somehow thought we wouldn't notice. This kind of selling is sneaky, dirty and underhand and has no place in the modern world. My Mum is still distressed and we will never set foot in SCS ever again. Shame on you Jayne! Trying to trick elderly people is not nice and your nonstop talking/ smoke and mirrors tactics are shameful! Beware!
August 2023 by Ines Jackson
I couldn?t gind the store, I called to ask for an clear address, but the person on the phone don?t give an answer
May 2023 by Karl tucker
More staff than customers and constantly hounded by staff , if I want help or to purchase something I'll ask for it
February 2023 by Pale Rider
Really great experience, we were very well looked after by someone called Sophie who managed to give us a great deal, many thanks.
February 2023 by Denise Mulholland
I've enjoyed the sofa place my ideal place for furniture and staff are friendly and pleasant my sofa is cosy and comfortable and good quality.
October 2022 by S Rich
90% of the companys SISI Italia range is produced to sub standard specs in China resulting in premature failure of the Seat foam and springs withing a 30 day period. The company does nothing to correct these issues, and is content for customers to waste valuable time resolving this issue. Only to then be further disapointed when the same product is supplied with the same inherent faults. This company doesn't value customers or supply grade 1 sofas. Customer services save the automated reply, you've not impressed in the past so nothing will change
October 2022 by Julie Smith
Visited the Lincoln shop today for the first time to buy a lounge carpet. We were served by Jonny. Jonny was a really, friendly, helpful and knowledgeable salesman. Thank you for all you help today Jonny, we will certainly visit again. Julie and Alan Smith
October 2022 by Mandy Hunt
Sales staff here (Lincoln)are very knowledgeable about their products. Many thanks to Sophie for her patience and being extremely helpful.
September 2022 by Jemma Gilfillan
Absolutely terrible customer service received today!We have been dealing with Dave throughout our process who has been amazing! Very friendly and very helpful.Before our flooring could be ordered the floors in our new home needed to be measured, this was carried out last week. We then contacted Dave to discuss coming back in to finalise order. Unfortunately Dave is on holiday but we could still go in and liaise with another colleague in his absence.So?. in we go today? we were met by two very disgruntled looking members of staff - a woman and a male - who were standing on the stairs. They did not greet us or ask if we needed help even though it was clear we were looking for someone to talk to. They really didn?t look happy!We went over and explained the situation and asked if they can assist us - well? it was like we had said something offensive, their demeanour was disgusting. Reluctantly the male came down the stairs to the computer - his name is Jordan - from the off it was very clear he did not want to help us, I assume this is because he wouldn?t be making any commission out of us as it was someone else?s order? His attitude was disgusting to both my husband and me. He couldn?t even make the effort to look at us, engage with us when discussing things. When he was telling us what the costs were, there were some items that were not agreed initially. When I politely mentioned this he snapped back and argued it.At this point we pointed out how rude he is and that his service is appalling and explained that we were leaving? to which he said fine, whatever.Never have I experienced such poor customer service! As we were leaving his female colleague then started to talk about us quite loudly.It has really tainted our experience with SCS, such a shame as our journey up to this point had been superb!SCS - these representatives are not representing you well at all!!
August 2022 by Lydia Golby
David's level of service was second to non. He helped me choose a sofa , carpet , and also a dining room table. David made me extremely happy.
August 2022 by Tracey Collier-Perry
Lovely helpful staff.Super quality furniture & carpets.Easy access.A great place to shop.5*
July 2022 by Lindsey Haswell
Lovely man David who dealt with everything very polite and professional and explained all the important stuff ?
July 2022 by Lindy Harrison
Well what can I say. I went into the Lincoln store on Saturday , picked a sofa etc and agreed a price which was noted on a compliment slip. I said I would need to go away and think about it and look at my finances. I returned on the Sunday to place the order only to be told that the regional manager couldn't do it for that price and would be around £70 more, best price?? The store mamanager Barry tried to explain that Sunday was their start of a new week and to maybe return next Saturday when they would know how their target had faired for the week and could maybe get a better deal. They took my number to give me a call if anything changed. I am still livid and even if they knocked off pounds, I wouldn't be interested out of principle. The sales lady Katie was fantastic as was the storemanager Barry. But at the end of the day due to the higher management, they have lost a sale. It wasn't like they were busy and I guess over the weekend they didn't reach their target?? Good luck if that is how you run your business. Appalling service from higher management, I will take my money elsewhere. I am still livid.
July 2022 by Pat Conway
Terrible Customer Experience AvoidDelivery should have taken place on Monday and after waiting all day I have contacted customer service to be told, my chair and sofa isn't being delivered. I was told yes it should be delivered but has not been loaded. I attempted to speak to a CS manager and was not given the opportunity and told to wait 72hrs. Delivery was organised for Tuesday morning 1st thing. so the day 1 was a failureTuesday morning the delivery arrived, the chair was correct, and the drivers attempted to deliver a 2 seater sofa in black rather than the 3 seater I had purchased in brown. How can this happen surely if SCS had a failed delivery on day 1 measures would have been taken to ensure that the correct items would of been delivered on day 2. When the drivers spoke to the distribution centre the DC told the drivers to tell me the customer I had to take it up with Lincoln store and chase my sofa as they had sent the wrong items to the DC to be delivered. SCS were blaming other departments for the failures rather than taking ownership of the issue. I then called customer when they opened, to my astonishment they had documented the issues incorrectly, i requested to speak to a manager as i felt 2 consecutive days of failed deliveries warranted a manger to take ownership, again i was refused and informed it would take 72 hours for a call back. The Lincoln store then telephoned me to say they were chasing the DC to find where my sofa was. i had to call customer services again after a couple of hours and was given no further information so decided to head to Lincoln to find out what was happening. Whilst at Lincoln store due to the Lincoln store manager having time off I requested the sales staff ask the area manager to call me ref the issues , 2 days of failed deliveries no one was taking ownership and the appalling customer service issues. The area manger did not call at any point. Around 14:00, on Tuesday, I have received a call from the DC and was informed we have found your sofa and could be delivered in 60 mins. I took the opportunity to ask what happened with the Monday failed delivery and was told furniture didn't arrive in time on the Friday so just didn't go out. No real concern that the delivery failed or that the customer had waited all day for a delivery that was never going to happen. When the sofa arrived was the same van and drivers as the morning and they blamed the issue with 2 sets of numbers on the sofa. how can this happen.Wednesday I spoke to Barry the Lincoln store manager, he hadn't even looked fully into the issue fully but did refund the delivery charge. Not exactly great for 2 days of holiday wasted and me the customer having to chase my furniture. I did request that he organise a customer service manager to contact me regarding the worst customer experience I have ever had. Again was astonished when he said " that will not happen". There was absolutely no effort to escalate my issues even though there's an open complaint.To summarise awful delivery service, horrendous customer service and a store manager unwilling to escalate failings.
