March 2024 by Mohamed Asas
Very positive experience with the staffing
October 2023 by Iain Robertson
Fantastic experience from start to finish. Quite honestly I had very little idea what I was talking about, no idea of the choices available or the potential costs I may be facing. My initial contact was with Jake Davies, who took the time to explain everything he thought relevant and didn?t complicate or try to blind me with science.I was able to stay with Jake throughout the whole process and I am indebted to him and Royale Stones as I feel they underpromised then overdelivered.Jake Davies is a credit to the company.
September 2023 by Thomas Hale
Amazing service! Super helpful answering all of my questions and needs, thank you!
September 2023 by Charlotte Stokes
Great displays to help you see how the tiles will look in situate
The staff are very friendly and really helpful. And there is no rush or pressure put on you in the shop and all at a very respectable competitive price
June 2023 by Tracy Parker
I ordered some kitchen tiles from Royal Stones and sadly when they arrived we felt they were not the same tiles that i had ordered on the website. There was was a 42m2 order. I spoke with Steve who went above and beyond to find me darker ones within the company. He was courteous, friendly, efficient and very understanding. He managed to source darker ones that he sent me images of first, and once i confirmed he got them out to me the next day. The collection for the other ones came the same day. It was impeccable customer service. I cannot fault it. Today we discovered several broken tiles at the bottom of our pallette and as soon as i contacted this gentlemen, he said ill arrange replacements immediately. What more could we ask for. The tile quality is fab and im delighted with the product. We have also previously used Royal Stones for our patio and will definately use again.
April 2023 by WILLIAM CHARLIE
Absolutely thrilled with our floor tiles. Excellent service, tiles arrived exactly on the date specified. Not one tile was broken. Helpful and pleasant staff. Would highly recommend, wouldn't go anywhere else for tiles now. Really rare to get such great customer service as this these days.
April 2023 by Peter T
Great company to deal with and their products are excellent. We ordered the smooth and sawn Indian sandstone paving for our new patio terrace and they look superb. We had to order some extra and Lavish was very helpful in arranging a quick delivery enabling us to finish the job.
January 2023 by Waldemar Belczynski
Superb quality landscaping materials. Stones, porcelain, and others. Definitely recommend.
January 2023 by Krisilla Jobel Chu
Manish is very quick to response on my queries and very helpful with my order.Shout out to Jay in Watford store show room as he is very patient with our queries.Good quality stone offer at a good price.
January 2023 by Sam
Ordered some Victoria Grey Slate porcelain tiles for the outdoor patio and really pleased. Arrived on time and really surprised that none even had a single chip... usually you find a few have the odd corner or edge knocked here and there. Delivery driver even tried his best to take them up a drive for me. Now looking at ordering some more for another project and hope to deal with Manish again.
January 2023 by taylor grindley
Ordered from Royale Stones plenty of times. All ways great service and super fast delivery. Manish is always great on the live chat.
January 2023 by Martin Howell
We ordered 110sqm of the Milano sand porcelain for a client. The porcelain arrived very quickly and was very well packaged. The clients neighbour likes it too so we have ordered another 100Sqm. It cuts easily and is a very smooth porcelain. New but very valued supplier to us?
December 2022 by Magdalena Matusz
I bought over 120 pieces of porcelain garden tiles, after checking all in perfect condition. I recommend this store, they have a lot of beautiful tiles.
October 2022 by Dom Feast
Shockingly bad - sent completely wrong sample which luckily I realised before ordering; sent 4 pallets knowing limited access at property (£60 surcharge) then left them dumped for a week in a third party yard and demanded I pay half of a further £600 to get them delivered! Had to pay someone else to collect goods; Kandla Grey Sandstone was very poor quality with brown stains and heavy rust spots and very inconsistent colouring (see photos!); the replacements they sent were even worse; spent 4 months trying to resolve issues and eventually had to threaten court just to get my £60 "delivery surcharge" (!!!) refunded but after 4 months of grief I have paid FULL PRICE thousands of pounds for the most abysmal service and below-average stones. Avoid!REPLY: Funny how RS can reply to a bad review in 40 minutes compared to 4 months of hassle dealing with them as a customer!! We have pallets delivered to us on a weekly basis without problems for our business, Royale Stones simply didn't want to take responsibility once they'd sent the pallets out... it should not be my job as a customer to waste 2 days finding and paying someone else to rescue (!) our goods when they 'd been paid to do it. And whilst there might be a degree of natural variation in sandstone, these were really poor and we only asked for replacements to finish the job (not the other 10-15sqm left over of broken, rusted and discoloured stone!!). And yet they are still happy to keep 100% of what I paid for this lousy service...
October 2022 by kelly german
I have been in contact with RS ref Porcelain paving for the new Patio and Manish has been very helpful with the selection and pricing of the Product pre-Order. This has given me every confidence that the level of service and product will be maintained through the buying process.
