August 2025 by Lisa Scarrott
Poor I dont understand why I come here with my partner we get asked to go online do we do online banking we told them the staff in the bank and on the phone that we do not go online my partner is severely disabled and he doesnt understand or know how to do things like that I feel pushed by them to go online and do online banking not everyone knows how to do that. Also ad well had to wait over 25 mins to take money out of the account last week it was my partner money and yet he had to get written permission because it was over £1000 I find absolutely redcious it's never like that in other banks nor do I get pestered to go online. I am not happy with natwest at all. I find them very persistent with you going online and doing online banking which I dont like
May 2024 by VENIM LIMITED
You blocked my account without let me know about this, I could not pay for my food!!! You left me without money! 5 day pass and still no contact from you! This bank is SCAM!!! GIVE ME MY MONEY BACK!!!
March 2024 by Aba
Brilliant staffJames was great
February 2024 by John McNair
Banked here for 40 years. Excellent bank and branch.
June 2023 by Robert Gott
Very good serviceVery friendly staff keep the high street banks open!!!!!!!!A customer over 40 years
May 2023 by Jane Cook
Being a wheelchair user the bank is very accessible with a lift to get you into the bank. The staff are always very approachable and helpful if you have any difficulties operating while in the bank. Topmarks
March 2023 by Ed Macalister-Smith
Why can't the score be zero? Dreadful, dreadful bank. My mother has banked here for 60+ years, and there is no customer service that recognises her particular needs . Appalling. Don't touch with a bargepole.
October 2022 by Fish Studies
Interior is nic, plenty of terminals for quick cash deposits and staff are friendly and attentive.
August 2022 by Katherine Smith
My husband and I have been customers with NatWest for over 9 years and have always have a brilliant experience with the bank. We recently went into the NatWest bank on the High Street in Lincoln and had a consultation with Ryan Lowbridge. He was absolutely fantastic, and helped us to set up life insurance, a new business account for my husband, change our address and advise us on setting up accounts for our children all in the same appointment. He was extremely helpful, patient and friendly and we were really happy with the service. We hadn't made an appointment previously but got seen straight away and all of the staff were really helpful. We have since been sent a lovely gift from Ryan and the team at NatWest which was so kind and thoughtful! Thank you for such a brilliant experience with your bank, we will be lifelong customers.
July 2022 by Neil Watson
Good service.
July 2021 by Abbey Roberts
Best bank
July 2021 by Andy Shaw
No longer do counter service on a Saturday so couldn't withdraw the car to buy a second hand car. Slightly frustrating. All gearing up for the closing down of banks. Would have thought the staff who worked there would be more concerned at their jobs being on the line.
September 2020 by Phil Staples
Just done my weekly trip to Lincoln from Newark, popped into our friendly Nat west and was welcomed by Di in?customer service just reminded me why we bank thereLovely smile thanks DiPhil and Helen
July 2020 by Tillie Lambert-Troughton
Hideous customer service! Never been questioned before over insignificant matters. I work in the industry so knew the process, however the women capable of making me feel this had the audacity to question my position. Ignorant!
April 2019 by Brian Alford
Very helpful staff, comfortable waiting area. # Then I went to the Mint Lane Community Centre for lunch & some Grocery shopping.
