February 2024 by Chloe
Staff are RUDE and obnoxious. Shouted across counter in font of other customers that I was rude and refused to serve me. I hadn't even spoken to her. Never been treated so badly by a chashier in my life. Disgraceful!!
January 2024 by Katy Kinsella
Seen the complaints about customer service? Believe them.Been to this pharmacy 3 times over the holidays and have been rude and like I?m inconveniencing them every single time.This time just shouted ?boots? at me whilst the pharmacist explained my prescription has gone to boots. Boots kindly informed me that it was sent to my nominated pharmacy in Liverpool and just to call them and they will fulfil it.If there?s a worst customer service team in Horncastle, give to these guys. Got as much empathy as a stick, should not be working with the sick and vulnerable. More training for customer service staff needed!! Especially older lady with glasses as mentioned? give her more training for the good of Horncastle so we don?t have to deal with that awful attitude
December 2023 by Al JR
Hobbled in with my broken leg in a boot... asked specifically for aspirin as a replacement for heparin injections I'd turned down at Lincoln County. Old lady wanders off mumbling 'I'll need to ask the pharmacist'. I shouts after her 'I am a pharmacist!' (4yrs in Roche labs)...'Have you got a doctors note...'Gaddsakes..got some Anadin at supermarket.Is she a Church lady or something? She seems to think every customer younger than 70 is a troublemaker.
November 2023 by Kaye
I can?t praise the pharmacy staff here enough! So incredibly fast and efficient whenever I need my medication/prescription, well done all of you!
August 2023 by Alison M
Brilliant pharmacy, always friendly and helpful. My son has many challenging medication needs that are hard to find for community pharmacies. But they manage to either find alternatives or have their supplier make it. I've rang them many many times and they have always been kind.Thank you for all being so lovely.
August 2023 by Google user
Brilliant pharmacy, always friendly and helpful. My son has many challenging medication needs that are hard to find for community pharmacies. But they manage to either find alternatives or have their supplier make it. I've rang them many many times and they have always been kind.\\nThank you for all being so lovely.
July 2023 by Debbie Patrick
It seems to me that from the numerous other reviews complaining about the older "lady" behind the counter that I've now had the "pleasure" of being served (not) by her. She is rude, obnoxious and clearly has ideas above her station. I can not believe after so many bad reviews about her that she is still working at this pharmacy. She is dragging this shop down and loosing customers for you all the time! Vertually accused me of being an addict. How dare she humiliate and embrace customers? Who does she think she is? She isn't even a pharmacist ! I will NEVER set foot in this place again while this awful woman is still working for you. There really is no need to talk down to custythe way she does. Time to get rid of her and employ someone who can do the job properly with a smile and great customers with respect!
April 2023 by Kirstie Martin
I'm a disabled woman in her 40s and I have physical and mental disabilities as well as multiple health issues. Twice now in 3 months my friend James dad has been in to get my meds when I have been physically unable to get to town myself. Twice now he's been treated with complete disregard by the old woman who demands every detail about me. James dad doesn't know me personally but will help his son James who works 12-16hr days hence why James can't get it himself. I don't have many friends and very few are able to help me get my prescription. All that James dad needs to know is my name, address and date of birth nothing else. So why be a difficult person towards another person who is doing something positive and kind for someone else? I've now lost another person who was kind enough to help me because of the attitude from a member of staff. There's no point me paying for delivery if I'm having these problems with my meds now not being ready for collection Altogether because it takes a extra 2-4 days for chemist to get orders sometimes for people and that is on top of the Dr waiting time of Up to 4 days before the repeat prescription are signed off and sent remotely to the chemist. Some people can't wait a extra week because they will have run out of the meds that they need to survive!!
December 2022 by Jake Codd
The (bitter) old woman on the counter, thinks she's judge and jury and outright refused to help my partner with simple pain relief and actively advised she go elsewhere to find the medication she needed. Elsewhere, like a pharmacy isn't the place to get medicine. Why does Horncastle CoOp Pharmacy even continue to employ someone who proactively turns away business? She may be old enough to have (poorly) run a literal apothecary, but she knows nothing in the way of empathy, customer service or basic human decency. Get someone else in who actually cares and can actually do the job.
December 2022 by Jess R
The old woman on the tills is arrogant and rude with a serious attitude problem. I went in asking for a specific product, which contained paracetamol/codine for migraines and dysmenorrhoea that a pervious pharmacy had given me that helped last month. I understand that it wasn't in stock, but to try and persuade me to get something entirely different (which I'm allergic to) and then rudely reject any other request I had with no regard to my level of pain. She isn't a pharmacist, she is a till operator that needs to be put in her place.
October 2022 by Mark Claydon
After going into coop pharmacy I will never ever go back in there the oldish lady with glasses first mention I shouldn't take more.then 3 days yep ok to.her asking me person information why I needed pain killers and telling me you need to do ask my gp I told her I don't need to go the doctors as I pay for my prescription and these £1.79 and is what am trying she wasn't even a pharmacist just a counter assistant coop management need to either have a word with her or warning as its inappropriate the way she is anyway I won't be going back in there
September 2022 by Long Geezy
The elderly lady here has a terrible attitude problem, honestly. I had to buy cocodamol after a tooth extraction and she interrogated me like I was a criminal. Someone needs to explain to her that these are a LEGAL product, not illegal, and she is not the gatekeeper of items in her shop. Paying customers shouldn?t be looked down upon. I feel for her coworkers and shan?t be returning as a customer.
June 2022 by C Barnes
Lovely little pharmacy, super efficient and friendly ?
April 2022 by richard stringer
went into buy some night nurse for my mother whos in her 70s.refused to sell me them because she had the wrong kind of cough .terrible staff went to boots had no problem there
November 2021 by Robert Granger
Staff over the top with their questioning .I appreciate that they have to ask some questions, but it was it was like being interviewed down the police station. Its the only pharmacy where i get this level of interrogation. I won't be going there again.
