November 2023 by Angela Clifton
I was very impressed by the optician's thorough history taking and examination, when I called in yesterday on the off-chance that someone could help me with a concern I had about the health of one of my eyes. Not only was he professionally thorough, but intuitive and communicative too, sensing my anxieties and explaining the examination and findings. The ancillary staff were also very understanding and caring.
November 2023 by Anthony Colson
Staff were all friendly and welcoming. I have Anxiety and depression issues and at no point did I feel anxious.
September 2023 by Nathan Vear
The staff are amazing here: welcoming, knowledgeable and helpful. I came here for an eye and glasses - the process was really smooth, quick and easy.
August 2023 by Polly Scarbro
All the staff are lovely and very helpful. Adam was great. Joy, the optician, was very quick and efficient. And Kay was super helpful in helping picking out frames. Overall incredibly happy with this experience.
August 2023 by Janine Baker
This is my first visit to Horncastle opticians, and all the staff are very friendly and made me feel very welcome. Kay advised me regarding my first pair of varifocals and with Emmas help also we found a lovely pair of frames.
August 2023 by Antonia Ffitch-Moye
Kay, Keeley and Emma were all very helpful and attentive. Explained my new changes clearly and helped choose the right glasses for me. A very pleasant experience overall
August 2023 by Nicky Cox
Helpful and efficient staff. My eye test was carried out with ease. Good range of glasses. Kay was really friendly and helpful, all staff lovely.
August 2023 by Grace Clark
Had a wonderful experience at the Horncastle branch with Kay and the team. They were all really cheerful and supportive towards my son who was having his eyes tested. He was unsure of the shape of the frame to choose but they all came and gave their perspectives . Very knowledgeable team who put him at ease. As a result we came out with an order placed and a happier teenager!
August 2023 by Lindsay Hassall
All the staff were fantastic and very helpful towards my daughters visit today, they were very caring towards her. So a very big thank you to all the staff, Adam, Kay, Emma and Muhammad
July 2023 by Donna Staniszewski
Found the staff very friendly and helpful. Was seen by Emma, Keeley and the optician. Was good to be in a happy environment and welcomed with smiles
July 2023 by Morgan Dickeson
Brilliant customer service, fair prices, and friendly employees. I struggle with social anxiety but their employees made me feel safe and comfortable in the store. I will definitely be going again.
July 2023 by James Ardley
Excellent customer service. Was served by Emma today, who was fantastic and really took her time to go through all the options for new glasses. Small shop with very friendly atmosphere and feels very personal experience. Would highly recommend
June 2023 by Faye Button
Kay and Quiser were brilliant today with my contact lens free trial appointment.Being a little squeamish, I was very nervous, but never felt rushed nor uneasy.Amongst two checks with Quiser, Kay spent the majority of an hour with me making sure I was happy putting the lens? in and taking them out.I will be forever grateful for her patience!
June 2023 by Smithy
I have visited regularly in the past couple of months and Emma, Adam and Jeanette have been very professional and helpful in assisting me. Great customer service too. I would recommend Boots Opticians Horncastle to anyone.
May 2023 by Martin Steers
Came for my 1st ever test.i was very nervous but there was no need to be. Nathan was very calming and took his time with me. Kay helped me choose the correct pair and made sure the lenses were explained thoroughly. Adam was also helpful with his opinion on the frames I chose. ?
